Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherAs an accommodation we have offered the customer a full refundThe customer has accepted and we have advised him our refund department will contact him shortly We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Oven We spoke to the customer and they have advised to us that the unit is being exchange through [redacted] ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: I called the Samsung Office if the President this morning to see when the new dishwasher they promised would be deliveredI was sent to vm and left a messageI then called the general Samsung helpline at ###-###-####, referring to ticket/transaction # [redacted] and was connected to a rep named DreyaWhen I explained my situation, she found it comical and actually laughed at me (I encourage Samsung to listen to the recording to verify this)She then transferred me to customer care, telling me that the wait to speak to someone would be 15-minOnce again, Samsung has demonstrated a pitiful excuse for customer service with regards to a faulty dishwasher that I purchased months agoFor the issue to still not be resolved after months is absolutely inexcusable

Complaint: [redacted] I am rejecting this response because: Samsung did in fact send somebody out to make the repairThe repair tech advised me that one of our hoses had been damaged and needed replaced (obviously it had been damaged by the initial recall repair technician since the hoses were purchased new at the time the machines were purchased less than months earlier)We immediately went out and purchased a new hose since I am more than aware that Samsung would not take responsibility for the damaged hose and, honestly, it wasn't worth the hassleHowever, when we went to replace the hose, we found that the SECOND serviceman had stripped the plastic valve (that he had JUST replaced) by forcing it on the valve sideways! We called the service company directly and they advised us that they were too busy and couldn’t come back out to complete the repair for at least more week and then made us purchase another valve assembly directly from them (which they sold us "at cost") and then made us install ourselvesThis should not have happenedI should not have out of pocket losses resulting from Samsung's questionable engineering/manufacturing specs, negligent recall repairs and unreliable warranty repairsThe fact is, though, that I could not continue to be without a washing machine for any longer - thereby forcing me to take matters into my own hands to get the repair completedSo, no, Samsung did not fix the issue and their repair/service contractors did not fix the issue either Regards, [redacted]

Thank you for allowing Samsung the opportunity to review your claimOur records indicate a refund request was submitted accordinglyThe refund request must be approved by the accounting team and once approved refund will be issued in the form of a check mailed via US Postal MailWe do apologize for any delay or inconvenience this has causedThank you

Samsung has contacted the customer regarding their DryerThe customer was offered a refund under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their washing machineThe customer has been set up for an refund under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has contacted the customer regarding their Gear watchThe customer has been set up for replacementThe Replacement for the device’ information is as follows: Serial # [redacted] and the tracking # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you for your responseAfter a lengthy process, Samsung has refunded the price of our washer as requested and originally agreed uponAlthough I am not at all happy with how it was handled, ultimately we got what we wanted and the case can be closed

Upon further review of Mr [redacted] claim, our system shows the agent handling the claim emailed him a compensation offer in the amount of $in the form of a gift card as a resolution for him not being unable to provide the serial number for the headphones Mr [redacted] refused the offer and insists on a full refund in the amount of $for the headphonesUnfortunately, in order for Mr [redacted] to receive a refund, he has to provide the serial number for the headphones Other than the aforementioned, no accommodation can be made unless Mr [redacted] can provide the serial number to receive the refundWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

As per Samsung e-commerce division Mr [redacted] inquired about refund status of [redacted] order [redacted] - [redacted] ***Refund was completed on 2/16/in the amount of $1,We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to his Noterefund Our system shows a refund in the amount of $889.00; reference Txt# [redacted] was issued on 5/03/for the device Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to a refund for his headphones Our system shows the agent who handled the claim attempted on several different occasions to assist Mr*** in retrieving the serial number for the device In order for the agent to process the refund, the serial number is needed Please have Mr*** provide the serial number for the device in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe apologize for the current repair needed however the unit is too far beyond the original warranty terms to be eligible for assistance at this timeReferenced in the customer’s complaint is a Capacitor SettlementSamsung has completed all requirements associated with settlement by September 2013, including notification and accommodation offersPlease note, that this model code was not included in this SettlementOnce again, we apologize for any inconveniences in this matter but Samsung will not be honoring the customer’s request for repair assistance nor replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been offered a one-time free of charge repair under transaction# [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: They have made the same offer since I first reported the issue directly to themThe problem is I never actually get anything from them.They wrote to me with this same offer after this Revdex.com complaint and said I would receive an email with certificate for item with 5-business daysIt is days and countingI would be happy to close this complaint once I actually get the item they promisedOtherwise, it is all talkGoing on almost months now Regards, [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to her phone Our system shows the agent who handled the claim spoke with Mrs [redacted] on 8/01/and advised her that she would need to send the device in to be evaluated by a Samsung technician Mrs [redacted] told the agent that she can’t be without her device and the agent informed her that unfortunately, Samsung does not offer loaner devices during service The agent advised Mrs [redacted] that once she has an extra phone or a loaner phone, she may call Samsung back to have the device sent in for evaluation Mrs [redacted] told the agent that she will purchase another phone for now and will send in her device if she can at a later date Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] /XAAWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted our offer and we set up service for the customer for repairsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Last week the Samsung repairman replaced the circuit board in my tv's one connect box and the sound and visual artifacts persist The issues pursuit even while playing Blu-ray movies via my Samsung [redacted] Blu-ray player Regards, [redacted]

I am rejecting this response because: it is not correct.I dropped the product at the service center on 10/21/2015, Work Order No [redacted] At 1:pm I received the following voicemail, transcribed: "Hi, MrPat [redacted] This is whitney at the Samsung series center to replace your watch it will be $if you could please give me a call back so we can go ahead and go forward with the process or you can come and pick up your unit, and you have a great dayOkayThank you bye bye." I returned the call and told the representative I could not pick up the device until next dayand that I would not pay the repairs.10/22/I filed this complaint Afterwards, @am Central, I contacted Samsung Support via online chat They informed me the product was under warranty and sent instructions to send the device to Samsung.I then called the [redacted] service center They looked at the work order and said as of that morning the device warranty was validated They are working on the device but I have not picked it up On 10-22-at 7:pm Central, I received an email fro Samsung Online Support, citing ticket# [redacted] , stating the item was shipped, tracking# "Carry In" This is last communication I attempted to call, 9:am Central but told must call back after am [redacted]