Samsung Electronics America

Our records indicate the package was delivered 8/8/via UPS Tracking # [redacted] The package shows to have been signed for by Samantha at the office.Please check with the leasing office for receipt of this package.Once the accessories have been returned to Samsung the exchange will be processed accordingly.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to thank both Revdex.com and Samsung for smooth resolution of the complaint Regards, [redacted]

Samsung has reviewed Mr***’ claim in regards to the $certificate Our system shows the agent handling his claim spoke with him today 4/25/to inform him they were still waiting on the code to be generated They should have it as early as tomorrow and once generated, will be sent to the email on fileWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: When I spoke with representative at Samsung about my washer repair, she indicated to me that Samsung would not reimburse me for the day of work they caused me to miss, and that the only thing I could do was to take another day off to re-schedule the repair I then asked her about the Samsung Rebate Program, and the offer extended to customers if they chose to buy a different model washer from another manufacturer She claimed to know nothing about what I was speaking about, and told me that Samsung never offered such a rebate, and that the only offer was on the Samsung website I went out to the website, and sure enough, Samsung had recanted their original offer, and changed it to be only $if you buy a Samsung product If you do not buy s Samsung product, you get nothing I asked her if Samsung would honor their original rebate offer, and she said no, because no such offer ever existed I would like to enter into evidence the attached emailed document sent to me from Samsung during the period when I first submitted my claim It clearly shows that I would receive $$496, if I purchase another Samsung product, or $396, if I purchase a product from another manufacturer It is an illegal practice for Samsung to offer something, have customers go out and buy another product, and then turn around and say they never made such an offer This is totally illegal Samsung has altered their website so that none of the information in the attached document exists In fact, you cant even google the information anymore However, I am not the only individual who has received one of the emails, and who now was told by Samsung that they would not honor this offer I attach an email sent to me from a friend It clearly shows that same offer I was extended, and we live in two separate states[redacted] Regards, [redacted] ***

Samsung has reviewed Mr*** complaint in regards to not receiving his phone after it has been repaired Our system shows that Mr [redacted] device was repaired and returned to customer three times; two out of the three was shipped to different addresses Samsung contacted UPS to hold the package for Mr*** to pick up The package was held on Mr*** behalf for business days and when it was not retrieved, the device was shipped back to sender/service center Thus far, Mr*** has not provided reliable shipping information for the package to be shipped and our records show information on file with UPS regarding an altercation with a delivery person These notations per UPS prevent direct delivery to Mr*** home The agent who handled the complaint sent a request to see if the device could be shipped through another carrier other than UPS and was advised this was not possible and the package was shipped to a UPS access point The agent contacted Mr*** on 8/21/to inform him that his tablet was delivered to the UPS access point for him to pick up Mr*** told the agent that he was aware that the package was there but it was too far for him to go and get it The agent informed Mr*** that Samsung’s contract is with UPS and would not be able to ship the device through another carrier The agent advised Mr [redacted] that if he wanted to use a different carrier, he would need to pay for any shipping outside of UPS Please have Mr*** provide the service center a pre-paid shipping label for a carrier of his choice at his earliest convenience so his device can be shipped to him Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Customer agreed to an exchange on 5-25-

There is no attachment, please have the customer attach the document We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted [redacted] regarding their concernsAs per [redacted] e, this has been sent to [redacted] for the customer to payUnfortunately, [redacted] regrets to inform there is nothing they can doWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument that will be provided for the return of your product Samsung product repair/replacement as a courtesyPlease contact Samsung at [redacted] for all service related inquiresThank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his cancelled order Our system shows Samsung would not be able to refund his account, however the order only had an authorized hold and a promotional code applied to the order An agent from the E-Commerce Division emailed Mr [redacted] on 5/03/with a $replacement promotional code for the Samsung.com order We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I wanted to follow up with you this morning.My refund is now in my checking account.I very much appreciate all you have done to get this situation resolved.I truly believe without your help I would have been stuck with an inoperable stove

Complaint: [redacted] I am rejecting this response because:This is the fourth time I have called for a technician to come and fix the water problems on this refrigeratorIts the same problem since I purchased it in September I had another technician come out on 5-6-and I'm still waiting for a response from him to what is going to be done to fix my refrigeratorHe said he submitted a request of approval to fix refrigerator to Samsung it's now 5-11-and no response from Samsung I'm still waitingI am so disappointed in the way Samsung has handled this matterThey have done nothing to help meAll they say is we will call you back but they never do! Regards, [redacted]

I am rejecting this response because:AThis is the second time I will of sent my.phone out for "repair." As written in my initial complaint not only did the phone come back with same issues I sent to get repaired but came back with additional onesConvenient or fair?BIndicating that the phone could be Maintenanced an unknown amount of times defeats the purpose of HAVING A PHONE CI'm didn't demand you reimburse me for my backuphone which I bought outta pocket cause my Samsung was malfunctioningI ask to replace my phone which is clearly a lemonI do not want a phone with new componats in itIf I wanted a frankenphone I'd of built one myself

(Rebuttal) Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com Again, we sincerely apologize for the incorrect information posted on our website

Complaint: [redacted] I am rejecting this response because: After months, you give me another excuseIf you don’t have the product, why you sent me a useless promotion code insufficient to buy anything from Samsung.com? That seems a cheatingYou can send me an equivalent product or credit enough to buy an equivalent product Regards,***

As previously mentioned, Samsung does not provide loaner units, nor immediate replacementIf you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability.Until the unit has been evaluated Samsung would not be able to provide resolution.Please contact Samsung Support at ###-###-#### in order to arrange a new Service Ticket

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RSG257AARS/XAAWe have advised to the customer that he has been submitted for a buy-back (refund) of the original purchase price of the unitCurrently, refund is approved and in progressWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you to [redacted] for all of your hard work Regards, [redacted]

As per Samsung E-commerce they are not able to locate the order for this customer They searched by name, email and phone number to no avail Please provide am order number so that we may be better able to assist We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">according to our records, the consumer's TV was shipped on May 23rd and delivered on May 24thIf the customer would want the promotional gift reshipped, we would need an affidavit and police report stating that the consumer never received the prizes, even though they were delivered to the proper addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you