San Francisco Electrical Contractors

Solar installers are responsible for submitting information on behalf of the customerThe solar registration package submitted on Mr [redacted] ’s behalf stated no rebate for the registrationMr [redacted] would need to work with the Solar Installer to submit for the rebate

[redacted] has been contacted and her concerns have been addressed

WE HAVE CONTACTED MS [redacted]

In response to your inquiry concerning the claim that was filed at [redacted] ***, CPS Energy determined that there was no fault caused by the technician that replaced the electric meter on 11/22/ Our investigation shows that the technician rang the doorbell to notify you of his arrival and replaced the electric meter, in accordance with our guidelines In addition, our Claims Department attempted to contact you by phone and email to obtain details about the claim you filed on 11/22/Based on the information you provided in your claim, CPS Energy closed the investigation and denied the claim If you have any questions, or can provide any documentation to support your claim, please contact the adjuster assigned to your claim, [redacted] at [redacted] or you can email [redacted] at [redacted]

Complaint: [redacted] I am rejecting this response because: I've only received an after business hour callI called back and was unable to get through to anyoneI left a message to call me back and still have not received a call during business hours where someone can speak to meI have the call log if necessary to show as proofIt's impossible to get through an automated system when it's after business hours and it goes from one message to anotherIt doesn't allow you to place the extension in eitherI had to maneuver the system to finally be able to find a system that allowed the extension Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been released of the debt from CPSI did not file another complaintRegards, [redacted]

CPS Energy will contact the customer directly to resolve the issue.Thank you, [redacted] Customer Solutions Specialist

The customer will be contacted by phone or letter once an investigation regarding her experience has been completed

An itemized statement has been mailed to [redacted] to indicate the payment made and the correct amount of $

Our records indicate customer has had an opportunity to speak with CPS Energy regarding his dispute Customer will be contacted to today verify issue was resolved

The customer will be contacted by phone to answer any questions she may have in regards to her usage and notifications sent in regards to the smart meter installation

Good day, We were able to contact customer on 2/12/The customer understood billing and had all concerns addressed at this time

I spoke with [redacted] on 8/18/and addressed her concernsI believe this is a duplicate request

CPS Energy has mailed out the refund check $to Mr [redacted] and will monitor his account to ensure that he receive the refund checkI have called the customer and left a voicemail with my direct telephone number, if he has any issues or concerns Thank you, [redacted]

The complaint falls on our vendor for this programThe vendor was informed of the issue and fixed the problem but did not close the loop on the issueThe customer has been approved on the program and will receive the $rebate [redacted]

[redacted] has been contacted and he has agreed to submit the payment at which point CPS Energy will recall the debt from the collections agency Thank You, [redacted] Customer Solutions Dept

Complaint: [redacted] I am rejecting this response because: Nothing is more absurd than this twisted storyBut the fact is this government entity shows the efforts spent to argue and protect their preferred contractors at the publics expense instead of just simply be accountable clean up, provide product and services as advertised and respect each individual resident.Where and how many solar screens to install were the dispute between CPS and MM weatherizationIt was never in my complains hereMM came to my property to install solar screen but does not have the product for the first time due to warehouse personnel shortage and the second time not having right tools and productsI was informed by MM that it is CPS give empty promises and made changes behind everyones backI was told by the estimator solar screen worth several hundred dollars will be installed for my entire houseInstead of just simply clean up and correct the problems CPS rep slammed the door and threated to just go along with the contractors or they will leave after I took time off to coordinate with the clean up and correction that I thought would be happeningThe CPS representative ROBERT Mayfield scolded me and told me the defective and dented product WORKSIT is good enough and if I don't like itThat is too bad, slammed the door and left displaying the power trip .I simply need to have the QUALITY product and respectful services advertised on this CPS website: refer to my original complain to have a QUALITY weatherization company to correct the mess MM weatherization left immediately or just deinstall these defective products, RESTORE my property to my original working conditions and do not assign these defective low items under my account with public funding Regards, [redacted] ***

Tell us why here[redacted] contacted customer and left message to call her at 210-353-for assistance

We have reached out to [redacted] no further assistance was neededThank you, [redacted]

Attempted to contact multiple times but no response