San Francisco Electrical Contractors

Complaint: ***
I am rejecting this response because: You guys knewwhat is going on Check the logs that I called you guysYou guys shutdown my energy servixe without notice ! I had to pay extra to reconnected and put down a security deposit ! You guys look my account up and see it for yourself !!!
Regards,
*** ***

I spoke with *** *** and reviewed her account with herNo further action was neededThank you, I*** *** *** *** *** * *** *** *** *

To Whom it may concern:
On 12/14/Ms*** was contacted and advised of the payment arrangements on her accountMs*** informed me that a payment had already been made on her account to clear the total balanceMs*** did not indicate additional questions or assistance was required at the time of the conversation. I have attempted to contact Ms*** again and left a message with my direct phone number
Thank you,
*** ***
Customer Solutions Specialist
CPS Energy

WE HAVE CONTACTED MS***

Complaint: ***
I am rejecting this response because: On
Friday April 21st I experienced a power outraged in my homeSunday April a CPS technician came to my home, and repaired the faulty wireHe began to explain to me that the reason being for the outage was due to branches> rubbing up against the wireThe technician told me making a claim would be a waste of time because CPS was in fault in the matter he continued to blame the branches were the reason for the outage.I didn't agree with him at all and I went> ahead and requested a damaged claim from cps on Thursday April I feel that the frail wire that is connected to my home is the reason for the outage.The branches in questions are less than 1/inch thick.> On May1st cps rejected my claim for the damages due to the trees at my homeCPS stated they were not liable for any damages due to irregularities or interruptions to the electric serviceI'm in great despair that CPS is handing this matter with no compassion I've been with cps for 37yrs > As of today i'm living in a unsafe environmentMy partner and I are both disabled and both of us are on a fixed monthly income and can not afford these damages yet alone able to cut down the branches or pay for someone to do it.> Here are some picters of the branches and wire from my homeThank you so much or your time i'm hoping to hear from you soon and get this issue resloved
Regards,
*** ***

*** *** CONTACTED CUSTOMER ABOUT CONCERNS SHE EXPRESSEDWE SPOKE TO CUSTOMER BY TELEPHONE, BUT WERE UNABLE TO RESOLVE HER CONCERNS IN TIME SHE HAD AVAILABLEWE ATTEMPTED FOLLCONTACT TO CUSTOMER ON MULTIPLE OCCASIONSAND LEFT VOICEMAIL FOR RETURN CALL

Complaint: ***
I am rejecting this response because:I appreciate that CPS is willing to waive the late fee(s)I would have accepted its response; however, the representative did not address the unauthorized deduction of $from Check #*** shown on my current bill’s Payments/AdjustmentsPlease confirm that (1) the amount for Payments/Adjustments has been corrected from $to $and (2) that my Total Account Balance now is $I plan to mail the check either tomorrow or WednesdayIf I do not hear back from CPS before then, I will send a check in the amount of $229.01, which includes $for Current Electricity Charge, $for City Services, $for State & Local Sales Taxes, and $that will be credited back to me in the next several weeks (as the representative stated in his or her response).
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

CPS ENERGY HAS MADE CONTACT WIHT *** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** *** called me and said he will contact me Thursday morning and he did
not contact me but after I called him times he calledE back and said he was going to call me whenever is convenient for me I told him if he can call me Tuesday morning he said yes But in his voice message recording says that he will be out of the office for months I don't know how this is going to help me because my bill is due in 11/09/thank you he also said that CPS does not deal with Revdex.com

To whom it may concern: Contact has been made with Mr*** and the issue has been resolved.Thank you,*** ***Customer Solutions SpecialistCPS Energy

We apologize for any inconvenience a letter of residency will be provided to the customer in the next few days

Tell us why hereCPS Energy has conctacted the customer directly and advised of our Final Bill Dispute process

Good day, We were able to make contact with the customer on 2-12-after leaving several voicemail messages and addressed the concerns. The customer understood the billing and we provided information required to understand the billing in question

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Tell us why here...The theft of service issue has been resolved. Once the customer has had repairs made to thier meter loop and a city inspection recieved the service can be reconnected

CPS Energy has contacted the customer and resolved the issue Thank you, *** ** *** | Customer Solutions Specialis

The customer is currently working with *** *** to have the issues resolved and the new information will be investigated

CPS Energy has made contact with our customer and the timeline for gas installation has been explained to the customerWe apologize for any inconvenience however construction or a remodel as a whole is not a quick process. A representative with CPS Energy will stay in
communication with the customer as the work is completed Tell us why here

CPS Energy will contact the customer to resolve the issue Thank you, *** ** *** * *** *** *** *