San Francisco Electrical Contractors

The complaint falls on our vendor for this program. The vendor was informed of the issue and fixed the problem but did not close the loop on the issue. The customer has been approved on the program and will receive the $150 rebate.   [redacted]

CPS Energy is a municipally owned utility company which offers free weatherization services (Casa Verde program) to income-eligible customers, in order to assist these customers in reducing their energy consumption.  To learn more about CPS Energy’s Casa Verde program, please visit https://www.cpsenergy.com/casaverde.Ms. [redacted]’s initial concern was that solar screens were not installed on all her windows. Program clarification was provided to her relaying that these screens are only installed on windows that have direct sunlight hitting them.  Their purpose is to reduce the heat transfer into the home, thus keeping it cooler. Not all windows qualify to receive a solar screen (i.e., windows with shading from trees & patio covers; windows oriented geographically North/South; or other windows that are not intended to be screened)  Another concern she conveyed was that some of the solar screens were installed with “Velcro” instead of screws. She was informed that the window frames receiving Velcro were not conducive for the use of screw application due to the close proximity of the glass to the window frame.  A screw application would pose a risk of cracking the glass, resulting in Velcro to be a safe option for screen installment.The final concern conveyed was that the program contractors tracked dirt onto Ms. [redacted]’s white carpet; CPS Energy personnel followed-up on this concern with a site visit.  Our personnel discovered that her home has plastic runners on the carpet and no visible stains or dirt was observed.Our Casa Verde program reputation, along with customer satisfaction, is very important to us.  As a result, we contacted Ms. [redacted] several times and conducted site visits to her home on three separate occasions in order to further address her concerns.  On one of these visits, Ms. [redacted] ran everyone out of her home and slammed the door behind one of our employees exiting her home, catching his index finger.In summary, the measures installed were in accordance to the scope of work identified during her home assessment and are within the parameters permitted per the Casa Verde program.  We believe that have made diligent efforts in attempting to provide satisfactory service to Ms. [redacted].Please let us know if there is anything else we can do to help resolve this matterSincerely,[redacted]Manager | Customer OutreachCPS Energy | [redacted] San Antonio, Texas 78205 | MD: [redacted]Office: [redacted] | Mobile: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

CPS Energy has reached out to customer. I explained policies to customer.

Complaint: [redacted]
I am rejecting this response because: I was only offered my power to be turned on which should of been done regardless. My family still has no food.I do not have a credit towards any electric bill.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response becauseThis email response is the best example of the run around this municipal entity gave.Even with Revdex.com involvement, I still have not received any call back from upper management or see any correction of the problems caused to my household getting addressed and more lies and run arounds are given even instead of just simply taking accountability to correct problem, deliver promises or to clean up their mess, restore and take their defective junks away.  Once again, it is the best examples abuse of cps account holder to pay CPS prefered contractors disregard product, services and misleading advertising
[redacted]

I have contacted the customer, left voicemail with my direct phone number, and will be working with them to resolve the matter. Thank you,   [redacted] [redacted] [redacted] [redacted]