San Francisco Electrical Contractors

An itemized statement has been mailed to [redacted] to indicate the payment made and the correct amount of $229.01

Our records indicate customer has had an opportunity to speak with CPS Energy regarding his dispute.  Customer will be contacted to today verify issue was resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

CUSTOMER HAS BEEN CONTACTED

Customers concerns were discussed with supervisor on 1/17. Contacted customer and left my direct phone #.

I HAVE REACHED OUT TO THE CUSTOMER. I LEFT 2 VOICEMAILS. WE WILL AWAIT THE CUSTOMERS CALL BACK SO WE CAN FURTHER DISCUSS AND FIND A RESOLUTION.

Complaint: [redacted]
I am rejecting this response because: The CPS representative I talked to assured me that the deposit would be refunded to me by mail but I...

have not yet received a refund. I am not willing to close this out until the refund is received by me. They have also send me a bill for a third account I have with them charging me yet another deposit of $80.00 that deposit was supposedly removed from the account but I do not yet have any evidence of that happening.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The company has repeatedly told me they would send the check. They have repeatedly received my new mailing address. This issue will be resolved when the check arrives.
Regards,
[redacted]

Tell us why here...CPS Energy has tried on two occasions to contact the customer and have not recieved a return phone call as of yet.

To whom it may concern:CPS Energy has attempted to contact Mrs. [redacted] to resolve her customer concerns. A message has been left on her voicemail with  my direct phone  number. Thank you,[redacted]Customer Solutions SpecialistCPS Energy[redacted]

CPS Energy has contacted the customer and is working directly with her to resolve the issue. [redacted] | Customer Solutions Specialist |

Revdex.com:Although I have not received the itemized list yet and the $85 credit will be applied to my account soon, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that—for the time being—this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Their response was the payment they told us to pay, and was paid,...

is not enough. It had to include another bill. Who knows what is due. I guess I needed a lawyer to go over my electricity bill. Oh well, there is nothing I can do. Their solution to the problem is to call and tell you your electricity is getting shut off today or pay $420. That is what a company that has a monopoly does, anything they want. That is why monopolies are illegal.
Regards,
[redacted]

The customer has contacted CPS Energy directly to resolve the issue. CPS Energy has updated the customers' mailing address and will issue a refund check to be mailed out to the customer.
Thank you,
[redacted]

CPS Energy has tried to contact the customer directly to resolve the issue. The customer didn't answer phone calls and the his voicemail box was full.  The customer can contact CPS Energy by phone [redacted] or e-mail at [redacted] Thank you,[redacted]...

[redacted] [redacted]

An electric device test was issued per the customer's request and can take up to 7 business days to complete.  As with all smart meters they are tested prior to installation and CPS Energy does recommend customers to monitor their detailed usage at www.[redacted].com  and logging into...

"Manage My Account "and selecting my energy usage tab.

Revdex.com:
I have reviewed a response made by the business in reference to complaint ID [redacted].  As expected, I received the "there is nothing we can do" line, instead of the, at minimum, "we will look into it further" line, or, even...

better, the "we will make some positive changes to our customer service program" line, which would have been much appreciated to the entire CPS user community. 
Regards,
[redacted]

We have contacted Ms. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] has been contacted and he has agreed to submit the payment at which point CPS Energy will recall the debt from the collections agency.  Thank You, [redacted]Customer Solutions Dept.