San Francisco Electrical Contractors

We have made contact with *** ***

CUSTOMER HAS BEEN CONTACTED AND ISSUE HAS BEEN RESOLVED

Tell us why here...CPS Energy has contacted Mr*** to address his concerns

To whom it may concern,
I have contacted Ms*** *** to discuss her concerns with her account
Thank you,
*** ***
Customer Solutions Specialist
CPS Energy

We have reached out to ** *** regarding her rejection, and left a direct number for a call back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to meCPS offered to reduce the final bill to $99.82, which is more in line with previous summer monthly bills; I accepted their offer, and the matter is now closed
Regards,
*** ***

I have reached out to *** *** but no answerLeft direct phone # for call back

Solar installers are responsible for submitting information on behalf of the customerThe solar registration package submitted on Mr***’s behalf stated no rebate for the registrationMr*** would need to work with the Solar Installer to submit for the rebate

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

CPS Energy will contact the customer directly to resolve the issue.  Thank you, [redacted]

CPS Energy will contact the customer directly to resolve the issue.Thank you,*
[redacted]Customer Solutions Specialist

[redacted] was advised no further action will be taken. I apologize but due to the privacy act we are unable to give specifics on the outcome of her claim.

Complaint: [redacted]
I am rejecting this response because: I've only received an after business hour call. I called back and was unable to get...

through to anyone. I left a message to call me back and still have not received a call during business hours where someone can speak to me. I have the call log if necessary to show as proof. It's impossible to get through an automated system when it's after business hours and it goes from one message to another. It doesn't allow you to place the extension in either. I had to maneuver the system to finally be able to find a system that allowed the extension. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The representative that I spoke to stated that the account was changed to someone named [redacted]. She stated that, the person named [redacted] was making the payments under my [redacted] account information. I never authorized anyone to use my [redacted] account. She understood that there is no way that I can provide proof of a phone conversation. So she requested my lease agreement. I called the company today and because it is 7 years ago they do not have any information on file for me anymore. I do not have any documents either. I don't save documents that are 7 years old. I don't know what other way to prove that I gave my notice and that I was no longer living in the residence. They clearly have proof that the account was under another individuals name and not mine. They are aware that I was not making payments out of my account to [redacted]. This is because I no longer lived in the residence. I do not owe a month's bill with [redacted], someone named [redacted] does. I never called [redacted] nor did I authorize usage of my account. She stated that I called and allowed this person to use my account but that never happened. I am unaware of the person named as well. 
Regards,
[redacted]

The customer will be contacted by phone to answer any questions she may have in regards to her usage and notifications sent in regards to the smart meter installation.

CPS Energy has contacted the customer directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I have been released of the debt from CPS. I did not file another complaint. Regards,[redacted]

I spoke with [redacted] on 8/18/17 and addressed her concerns. I believe this is a duplicate request.

The customer will be contacted by phone or letter once an investigation regarding her experience has been completed.

Complaint: [redacted]
I am rejecting this response because:"what do you guys mean why? my power got shutoff without notice ! You guys charged me extra to reconnected and security deposit ! 
Regards,
[redacted]