SaveYa

Review: I attempted to buy 2 electronic gift cards from this website and as soon as they had my credit card information saved I received a pop up window saying my purchase could not be completed until I verified my account through my email address, but they never sent me a verification link! I called customer service and apparently they will send me a verification link within 24-48 hours. So much for getting my electronic gift cards in a timely way. It's their system and they can't even make it work properly. Now they have my credit card info and I have no gift cards. Sounds like a scam to me!Desired Settlement: In order to be fully satisfied I would like my gift cards as soon as possible and be refunded my purchase price for the trouble of not being able to purchase them when I needed them. This was a very disappointing transaction and I will be watching my credit card statement careful to ensure I will not be charged for anything outrageous or any misuse of my credit card information. Also, once I have my gift cards I would like my account deleted from SaveYa. I will not be shopping on this site again after such an experience.

Business

Response:

Hello [redacted]!Thank you for contacting us regarding this issue. Our verification email for your account was successfully reported as delivered on June 17th, but is showing as not opened. This is usually indicative of our email being filtered into a Clutter, Junk, Spam, or other filtered folder by your email provider. We apologize for the inconvenience that this has caused.Our call center representatives that reported your issue should have indicated that we would respond within 24-48 business hours, as SaveYa customer support does not operate on non-business days. The call data with your account's phone number to our call center will be pulled to ensure that our call center representatives are providing the correct information to our customers. The only transaction that was processed with your credit card was the authorization to your account on June 17th. No funds were authorized for any orders, and no orders were submitted to us (as it is not possible to submit an order without a verified email address linked to your account), so there is nothing that we can refund or provide. Regardless, We have closed your account as you have requested. We apologize for the less than positive experience that you had with SaveYa.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered two [redacted].com egift cards from this company this morning. It is now 12:30 and I can not access my gift cards. The gift cards are still processing. Under there support section it says and I quote, "Egift codes are available within minutes of your order approval. Printable codes are available within minutes of your order approval." What they fail to mention is that it takes several hours to approve your purchase. I don't understand why. The gift cards amounts and ecodes should be verified before they were listed for purchase. They should be able to process my debit card rather quickly because I have also used it before on their site. I tried to called and cancel the order since it is still processing and unable for me to use. So I can order from a more reliable site like [redacted].com. They told me I can't cancel my order either.Desired Settlement: I would like the gift cards processed so I can use them. The wording in your advertising should be changed to reflect that it will take several hours to process an order.

Consumer

Response:

I am requesting a refund on both my Save Ya Orders. Order number [redacted] for the amount of $41.53 and [redacted] $35.63. The support section of the website says that gift cards Egift codes are available within minutes of your order approval and printable codes are available within minutes of your order approval. It dosen't state the order approval takes several days. I have gotten gift cards from here before as well. If the amount of their gift cards is verified it should not take several days to verify my gift card. I could not wait to place an order for store pickup today so I had to get a gift card off [redacted] I am requesting a refund for both orders in the amount of $77.16. When I called they told me I could not cancel my order and get a refund because my order was still processing If in my account it says that these orders are still processing then why can't you cancel the order?Refund of $77.16 for order [redacted] and [redacted] within the next 24 hours.

Review: Merchant made 12 $1 transactions on the credit card with customer authorization. I did not purchase any item or receive any services from this merchant.Desired Settlement: $12 needs to be refunded by check or money order to my address. I have shut down the said credit card.

Business

Response:

Hello [redacted] Other than the initial authorization of your credit card to your account, there are no transactions linked to your account or the credit card on file. No authorization holds were attempted or placed by our billing partner for the account with your identifying information. Please contact your bank or credit card issuer for an updated status of any transactions that are listed on your card statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I see the charges have been dropped, however, please note, there were 12 pending charges and these were not authorized. It's not ok for this company to make a customer turn Saveya over to Revdex.com in order to resolve this type of issue, when no one was willing to take care of this problem over the phone. I hope their business practices will improve for the sake of others.

Regards,

Review: After having an account and purchasing before with no issues, I recently attempted to use their service and received this message.

"Hello [redacted],

Our compliance partner has viewed your order information and determined a block on your account has been placed and cannot be removed. We are not able to accept new orders from your account going forward"

I attempted five service tickets, only to receive vague answers as to why my account was blocked. Finally on the fifth ticket. I received this message.

"Hello [redacted],

We know it's frustrating that we cannot provide specific reasons as to why a block was placed on your account that makes it unable to transact. Our compliance partner does not release these details for our customer's security and privacy. We apologize, but we are unable to remove the block from your account and are unable to transact."

I called customer service number to try and get in touch with the "Compliance Department" and was told could not transfer me. I asked for a number to the corporate office, said they can not give me that information. So in other words we are going to not sell to you, but won't give you any information as to why. HOW IS THIS GOOD BUSINESS?

I have never sold gift cards to SaveYa, and only changed my CC# on my account to one that receives point's. I have accounts with [redacted] and SaveYa so I can always get the best deal. The only one I have had issues with is SaveYa.

As a consumer who has done nothing wrong it is extremely frustrating to have your account blocked, and not being able to provide a reason is unacceptable.Desired Settlement: Reinstate my account and give me a reason as to why I was blocked in the first place.

Business

Response:

Hello [redacted]Thanks for reaching out to SaveYa regarding this issue. After researching your accounts issues, we are unable to reinstate either of your SaveYa accounts. Our compliance department has reviewed your account and order information and deemed that we can not do business with you. We are unable to provide more specific criteria as to why the blocks on your account were placed for customer privacy and business security reasons. We apologize for the inconvenience.Best regards,SaveYa Customer Support

Consumer

Response:

Review: I did sell 5 $30 gamstop egiftcard to Saveya on 06/05/2016 3:17PM EST. Today I received an email from them saying that one of them was "Merchant deactivate“ which means zero balance. I didn't redeem this gift card but have to pay extra $10 processing fee. I am asking whether Saveya checked and have evidence it was me who did redeem tis gift card. I WOULD LIKE THEM TO TAKE A DEEPER LOOK INTO THE TRANSACTION AND FIND WHERE THIS PROBLEM OCCURRED. PLEASE INFORME ME WHEN AND WHERE THE GIFT CARD WAS REDEEMED.

Business

Response:

Hello [redacted]!Thanks for contacting SaveYa us regarding this issue. After the customer that purchased this gift code from us reported it as $0 balance, we investigated with GameStop and found that the balance was used on a transaction prior to us selling the card to the customer (June 21st) and after you sold it to us, indicating that the balance was incorrectly depleted after our acquisition of the gift code. As per our terms of use, we issued a takeback on this gift code, which is the value that we paid you for it with the additional $10 transactions fee. You can confirm this information with GameStop by contacting them.

Consumer

Response:

Worst company to buy a gift card from. Their customer service is terrible and I can't understand anything they are saying. I tried buying a card and had to call twice. Their solution is "try again later." No thanks! Trying to buy a gift card should not take 2 hours! This is true especially since their website says "ecards take MINUTES to be delivered." I think if you mean like 200 minutes before cancelling your order, then yes, it technically is minutes. So many other websites out there that are better!

Review: I tried to order a [redacted] Gift Card on September 11, 2016 and the transaction was not completed due to "security reasons". I called them immediately but they wouldn't give a reason other than stating that they opened a claim ticket and that someone would get back to me. I received an email message from them today stating that they actually canceled my entire account. I called them tonight and they said there is nothing they can do. (I had been purchasing from them since October 2015 and explained that I has bought from them for almost a year). The gentlemen apologized and said nothing can be done. This is crazy and unacceptable to me. I went onto the internet and discovered many other people who have had this same experience.Desired Settlement: Would like an apology from SaveYa and an explanation provided to both myself and Revdex.com as to why this situation has occurred.

Business

Response:

Hello [redacted]Thanks for contacting SaveYa regarding this issue. We understand why you're frustrated, as you were previously able to order but your most recent orders have no been able to be processed. On the submission of your most recent orders, our compliance partner reviewed your account and order information and determined that they were unable to be approved and processed. We don't release the specific criteria that they are screening and reviewing orders on for our security and customer privacy reasons. Do to these orders being cancelled, your SaveYa account is no longer able to transact. We apologize for the inconvenience that this has caused, but cannot reinstate your account or transact further with you based on this information.Best regards,SaveYa's Customer Service Team

Consumer

Response:

Review: I created an account, placed an order and added my credit card for payment. I then received an email stating my account did not pass the compliance check, my order was cancelled, and a block was placed on my account. I called the customer service number to inquire and was told I would receive an email after they looked into it. I received a second email reiterating the info in the first email and received no further information as to why or how I did not pass a compliance check, and they have my credit card information.Desired Settlement: I would like to know what criteria was used to determine a block on my account without any recourse and request all of my customer data, including my credit card number, be removed from SaveYa LLC's database.

Business

Response:

Hello [redacted]! Thanks for reaching out to SaveYa regarding this issue. In looking at your order history and our compliance partner's response, we're unable to provide the reason for the block on your account for security reasons. We know it's frustrating that we can't provide more details or specific criteria on which we screen our orders, but we do it for both our customer's privacy and our security. As you've requested, your SaveYa account has been closed. All the best,SaveYa Customer Support

Review: This site acts like a bait and switch business. We buy over $20,000 worth of gift cards every monthfrom many other vendors and never ran into any problems like save ya...

They collect our information, charge our card and then cancel our orders to hold the funds as long as they like.

Dont know whether they use these funds or use these gift cards as false advertisement to make customers to come and buy from them, who knows?

I had 2 of my other colleagues tired to purchase from them, same thing, their credit cards charged then order cancelled and funds in the cards got hold for several days!Desired Settlement: We want our business to be honored, all 3 accounts to be reinstated and explained why they did not honor the orders and complete the orders. Moving forward if their website advertises a gift card and we buy it, we want to see it delivered otherwise total of over 20 employees we have will order back and forth and expose this scam they are running, either prove you are not a scam or quit adding non existing gift cards and cancel orders!

Business

Response:

Hello [redacted]Thanks for contacting SaveYa regarding this issue with yours and your associates accounts. When your most recent orders were placed, our compliance partner was unable to approve them based on the screening criteria that we had previously set, and all authorizations attempted for these orders were released appropriately when the orders were cancelled with no funds being captured or retained by SaveYa. Any authorization hold placed for an order may take up to 3-6 business days to disappear from your credit card statement depending on the credit card issuer. Due to these cancelled orders, we opted to no longer do business with these accounts. As you have previously done business successfully with SaveYa on transactions [redacted] and [redacted] you know that the gift codes and service that we provide is legitimate and not a scheme to capture credit card information. SaveYa does not do anything with the billing information that is input on our site by customers for anything other than processing orders that are placed on our site. We apologize for the inconvenience, but we are not able to do business with yours, or any of the other mentioned blocked accounts. Best regards,-The SaveYa Customer Support Team

Consumer

Response:

Review: Gift card was purchased while being in the particular store. After checking e-mail, there was a notice of cancellation without any reason. Customer service (call center) was contacted (probably sitting somewhere in India), which advised that I would get a response e-mail from them on Monday. I contacted them 2nd time (again someone Indian accent) who opened up a ticket for rapid response. I was told they have no oversight for details and a different staff during weekdays will respond. I called on the Wednesday 5/26/16 and call center (again [redacted] accent) said there are inconsistencies found within the compliance department and I can't do any business with Saveya. I was pushed away without a proper reason or any opportunity to explain or remedy the situation. There is no way to contact compliance department or anyone in management. The call center people have no decision making power or detailed oversight of customers. I appreciate the security but being a business in the USA, they cannot turn away a customer without proper and valid explanation.Desired Settlement: I want someone from management of SaveYa or the Compliance department to provide valid reason for turning away a good customer. its not the first time I purchased gift card and there is still balance left on 1 of the purchased gift cards. I do not appreciate the door shut policy of this company and if the compliance is so strict, then the company needs policies established to remedy the issues and not turn away customers. The company deserves to be shut down if they continue with such dishonorable practice. I will warn other potential customers of this company and expose them.

Business

Response:

Hello [redacted] Your order sydsp[redacted] was declined by our compliance partner after our order evaluation standards were not met. We don't publicize the criteria for which we've asked them to assess the risk of orders on for security reasons, as it would provide possible circumvention information for individuals interested in committing fraud. Your customer service ticket submitted on Sunday, May 22, as well as your two tickets submitted yesterday, May 25 have not yet been responded to as our Customer Service team is dealing with a higher than usual volume of inquiries. We apologize for the delay in our response time to your issue. Our call center representatives are trained to field and correct non-sensitive issues, and submit issues with sensitive order data to SaveYa's Customer Service team for further resolution. We do not supply a public outlet to our internal Compliance Department or our Managerial staff to avoid solicitation and unnecessary escalation of issues. Unfortunately in a case such as this, the delayed response by our Customer Service team is the way we resolve these issues. After investigating your transaction history and the information provided by our compliance partner for the decision made on your order, your account has been reinstated. Though your account is able to order again, if our compliance partner does not approve a subsequent order for any of the evaluation criteria not being properly met, your account will fall in to the same review status. We apologize for the inconvenience that this has caused. Best regards,-The SaveYa.com Team

Review: I was trying to purchase a gift card through this website, they collected my personal information and credit card information. Then they put my account under review. I called customer service they said a technical support will contact me without a time frame. And then I called again, another agent said the new account registration would take 48 hours to process. An hour later I received an email from saveya.com saying "your account has been frozen and is no longer able to transact.". Excuse me? I think I'm in a scam so I tried to delete my personal and credit card information from their website, but I was not able to do that because on the website they don't offer anything to delete those information. This looks very much more like a scam to me right now!Desired Settlement: A confirmation that my personal and credit card information have been wiped from their system and that my account has been closed, I do not wish to do business with them again and want all of my account information wiped from their system.

Business

Response:

Hello [redacted], Thanks for contacting SaveYa regarding this issue. Because of the information that was provided to us during your account registration and the additional information provided to us by our compliance partners, we were unable to accept your account for transacting on SaveYa; this mismatch of information is why your account was frozen. As you've requested, your SaveYa account has been closed and information removed. All the best,The SaveYa Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The website is not allowing me to make purchases. Upon contacting customer service, I receive below response

"We know it's frustrating that we cannot provide specific reasons as to why a block was placed on your account that makes it unable to transact. Our compliance partner does not release these details for our customer's security and privacy. We apologize, but we are unable to remove the block from your account and are unable to transact"

They are talking about customer's security and privacy, but if customer himself is asking them then I believe I have a right to know why my account was blocked and why it can not be unblocked.

I would like to avoid filing a legal complaint. I would appreciate if they can provide a clear explanation.Desired Settlement: Explanation for putting block on my account and why it can not be removed.

Business

Response:

Hello [redacted]!Thanks for contacting SaveYa regarding this account issue. We do not release the exact details of the criteria that our compliance partner analyzes orders by, for both our customer's security and privacy as well as our business security and safety. As we've said, we know it's frustrating that we will not provide more details as to why a customer's account has been blocked but we will not release more details as to give insight to what specific order information we are actively screening orders on. We apologize for this inconvenience but are not able to do business with your account.Best regards,SaveYa

Review: This issues goes to order number [redacted]. I have had enough headache with Saveya company. It is very frustrating transaction with them. Their customer service is awful. My family and I have two accounts with Saveya. One is under [redacted] and the other is [redacted] Apprently they have blocked all our orders for some invalid reasons. Every order that we have placed are all legit and valid. I think what the problem all started when I change my credit card payment. Guess you have to stick to the same credit card for all purchase, that is just wrong. I as a customer can use whatever card I prefer. What part of my purchase is consider wrongdoing on your part? We never have this problem with other gift card vendors such as [redacted]. Why is it such a hard time when it comes to your guys?Desired Settlement: Restore our accounts to good standing. Feel free to combine them since we only need one account.

Business

Response:

Hello [redacted]Thanks for contacting us regarding this issue. We've reviewed your accounts and ordering history and have reinstated your account [redacted]' for future use. The other account linked to your account has been closed (it can still be logged into and accessed, but no transactions can be made from the account.) The account issue that was encountered was caused by our compliance partner's review of your most recent order and was unrelated to your billing information change.Best regards,SaveYa Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On May 10th, I bought a [redacted] gift card from Saveya. But about a half hour later, I realized this is an ecode gift card, which is not what I needed. So I tried to cancel this order. However, the Saveya has finished the delivery and transactions very quickly within a few minutes. Then I called their service center about canceling this order and the agent promised me they will process and refund me. But today on May 16th, I called their service center again, they told me refund cannot be issued because of the company policy. This experience made me upset and angry. I think there are some of the policy from Saveya are not reasonable: 1) they process the deal very quickly, which made the customers don't have the chance to change their mind. 2)The return policy didn't offer the refund to ecode gift card. 3) The agent lied to me about the promise to cancel my order. I am just a poor person, this egift card is useless for me now. And I don't want to waste time to sell it.Desired Settlement: Just help me cancel my order and return the stupid egift card. Then give me the full refund and apologize to me about a waste of my time.

Business

Response:

Hello [redacted],Your order has been refunded as a one time courtesy, as it is stated in our policy that we do not provide refunds for eGift codes. Your refund will be visible on your credit card statement within 6 business days. We apologize for any incorrect information that was provided to you by our call center representative about receiving a refund. It should have been communicated by them the same that it was handled by our customer service representative that a refund request may be submitted for review for your order. We will be pulling the call transactions from our call center with any records that correspond with your account's phone number to better understand and train our call center representatives.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: SaveYa promised an offer (80% of the face value) to buy 3 of my [redacted] e-gift cards upon verification of the balances. A day later they rejected saying that they were not accepting this specific merchant. After talking to them twice over the phone, I learned that they didn't even try to verify the balances. I never redeemed or used my cards; the balances remain the same and I acted in good faith.

I believe after accepting my cards, they realized that they could actually buy these card for lesser amount from someplace else and then rejected my cards after sitting on them for a day. Their advertising and business practices are not based on honesty and trust. I am a verified user on their website. They did not deal with me in good faith and the rejection was solely motivated by profit and not because they couldn't verify the balances. They are saying that they only accept this merchant gift cards from certain people, which is not true because currently they are not accepting these gift cards from ANYONE. This further proves that they realized they could buy these cards for lesser rate due to higher amount of supply. This company says it has been in the business for a long time, so they should have known how iTunes gift-cards work well in advance. I fail to see their excuse.

Had they not accepted my cards in the first place, I could've sold them to a different party right away. Now the rates have gone down and I stand to loose money.Desired Settlement: Honor the initial offer made by SaveYa.

Business

Response:

Hello S[redacted]The information provided by the account manager that you spoke to is correct; We do not acquire [redacted] gift codes from accounts that are not approved Bulk Seller accounts, or a partner account. [redacted] gift codes cannot be verified for a balance without linking them to an account, so any discount [redacted] gift codes we provide are brand new cards that are provided to us by these sellers with included receipts and untampered gift codes to ensure that they have not been linked to any accounts and are valid for the claimed balance. The rejection of your order was not based on profit, but on business practice. As there is no way for us to ensure these gift codes with a transaction with a non-aforementioned account type, we would not be providing a confident service to anyone who would be interested in purchasing one of these gift codes. We are not able to acquire these gift codes from you. Your order was accepted into pending status for our review, a settlement had not been created for the codes or your order, and so your order was subsequently cancelled based on the provided information. The market price of any given merchant in the secondary gift card market is always in fluctuation, so your [redacted] gift codes should be able to be sold to any of our competitors at a higher rate with market observation.

Consumer

Response:

Revdex.com, I would like to address three points here.1. It's not true that they can't verify the gift card balance without linking them it to an account. All you have to do is call [redacted] at 800–692–7753 and ask them to verify your balance without redeeming it (linking). All they ask is the code and no personal info is required. I verified myself and had no issues.2. SaveYa is again accepting [redacted] e-gift-cards, not just from bulk sellers. I was able to login and get an offer (see attached screen shot). They keep doing this and then would probably reject after a day with some excuses. A company that claims to have been in the business for years should know about [redacted] and act little bit more professionally. They should improve their business practices. How hard is it to figure out if a person is bulk seller or not when they are logged into their account? It should't take a day to eventually reject the offer. 3. After I made the complaint to Revdex.com, SaveYa actually sort of blocked me. I can log in, but my selling limit is set to zero. Asked why, they gave me this response via email. Instead of addressing the complaint, they have frozen my account. It's like close the account or otherwise attitude ...Customer ServiceCSRHD-[redacted] has been addressed. Resolution : Completed Hello Xxxxxx, Our response to your Revdex.com Complaint #[redacted] has addressed why we are unable to acquire your [redacted] gift codes. As this complaint case is currently open, your account will not able to transact on SaveYa. Thanks for your continued support!! Your friends at SaveYa.com Customer Support.

Review: I placed an order for 6 gift cards (total order of $523.44), order number [redacted] on 6/29/2016. The next day I received an email stating that my order was cancelled due to "to unmet evaluation standards". I followed up with a phone call and spoke to customer rep Alex, who was not able to provide specific details and reasons. Instead, the customer rep asked me to resubmit the order, and per my request submitted a technical ticket. Later I resubmitted the order, but the result was the same - I received another email that my order has been cancelled. I aknowledge that SaveYa may get back to me with additional inforamtion in the future, as a response to the ticket that was submitted. However, regardless of the reason, I still suspect that "SaveYa" could be a fraudulent business, trying to scam customers and collect credit card inforamtionDesired Settlement: I would like an explanation why my orders have been cancelled. I also would like a confirmation that I will not be charged. I would also like a confirmation that SaveYa will discard my contact information and credit card information. Obviously, if this business is not a scam and has a good reason for cancelling my orders, I would like the option to purchase the gift cards for the rate SaveYa offered on 6/29/2016 or better (Order [redacted]).

Business

Response:

Hello [redacted]! Thanks for reaching out to SaveYa regarding this issue. Your orders [redacted] and [redacted] could not be approved by our compliance partner and were sent to our internal Compliance department for review. After reviewing your order details, they were subsequently cancelled and a block placed on your account. Your credit card was not charged for either of these orders. We do not release the criteria for which we screen orders on for both our customer's security and privacy, as well as our business security. While SaveYa does require that accounts with us have valid and verifiable billing information associated to it, we do this for security and ordering purposes (verifying that an account is where it's supposed to be located, refunding orders or processing takebacks, etc.) as outlined in our Terms of Service. We apologize for the inconvenience that this has caused. As your account can no longer transact on SaveYa and you've requested your information to be removed, we've closed your account as you've voiced that you're concerned with SaveYa aggregating credit card information. Best regards,The SaveYa Support Team

Consumer

Response:

Review: I have purchased gift cards numerous times from SaveYa through their website www.saveya.com.

Recently I tried to make a purchase on their website and I received a message telling me my account was blocked. I called their call center and inquired. In response I received an email telling me that SaveYa's compliance dept noted "irregularities in my sellers account and decided to no longer due business".

How absurd! I never sold any gift cards to SaveYa, I only purchased cards from them.

I called their call center in India several times and I opened several support tickets on their website to no avail. SaveYa simply refuses to give me any explanation to why they made such an absurd and false accusation against me.Desired Settlement: I would like SaveYa to contact me and tell me that my account has been unlocked and that they are once again willing to do business with me.

Business

Response:

Thanks for contacting us regarding this issue! Our billing partner encountered an issue authorizing a previous order, so the order was subsequently cancelled and the block placed on your account to prevent further failed authorization attempts. Our customer service representative should have responded with such information to your customer service ticket, but instead mishandled your situation and submitted the wrong response to you. We apologize for this miscommunication. Your account privileges are restored. Please ensure that the credit card that is now on your account is verified and correct prior to your next attempted order.

Do not use this website.

They get all your information.

Do all these verifications then never allow purchases.

Discounts appear good but no use in high discount gift card and you can never get through the transaction process.

Do not add ALL your personal information to this site. There is not much verification in the world and customer service extremely rude and lack knowledge.

Review: I purchased discounted gift cards on 08/22/2016 through SaveYa.com. Whereas there are no issues with the validity of the gift cards or the value stated, there was no indication anywhere on the order that the transaction will be submitted as a cash purchase using the credit card I provided. By the merchant processing as a cash transaction, I was charged 3% Cash Advance Fee by my credit card company.

I have reviewed the website again and do not see anywhere in which the merchant states that the purchase will be treated as cash when using a credit card. If I had this information I would have never completed the purchase. Due to this fee, what I thought was a purchase of discounted gift cards will now cost me more than the value of the gift card due to the cash advance fee that collects interests IMMEDIATELY.Desired Settlement: Explain to customers that they will be charged a Cash Advance Fee if using a credit card for purchase. Change transactions to credit card versus cash to avoid charges to the customer.

Business

Response:

Hello [redacted] It has been a recent development that some credit card companies are processing orders as quasi-cash instruments and have associated fees with these transactions. This change of classification of merchandise type is the credit card issuer's processing method, and not due to any change in the way that SaveYa bills our transactions. If you are incurring fees, please update your credit card information to that of a different credit card provider.

Consumer

Response:

Review: I went to use Lowes gift card to be told as of 1/1/16, they no longer accept merchandise gift cards and to call seller (SAVEYA) for refund or original merchandise gift card. SAVEYA refuses to assist in obtaining credit from Lowe's or from sending original merchandise gift card. I will be out almost $700 for lack of communication from SAVEYA.Desired Settlement: I would like my merchandise gift cards. Lowes will no accept the printable gift cards.

I would neither recommend or purchase gift cards from this company ever again.

What a scam

Business

Response:

As it was communicated in the response to your refund request by our compliance department, SaveYa states that eGift codes are not guaranteed; Additionally, SaveYa has no control over any policy or system updates made by the Merchants listed on our site. For further clarification, please see our Terms of Use subsection "Purchases of Merchant-Issued Closed Loop Gift Accounts" (https://www.saveya.com/terms) and our FAQ under the Guarantee Policy question and answer (https://www.saveya.com/support#guaranteePolicy). We will not issue a refund for this order.Thank you,-SaveYa.com

Consumer

Response: