SaveYa

Hello again [redacted]While your gift code and PIN were submitted to us, we did not process or accept your order and did not provide the information to any SaveYa customers. SaveYa.com is not responsible for the transaction that occurred with this gift code and will not provide any compensation for the order value or gift card value.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Businesses should not be allowed to deny service without legitimate reason.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1. I do not accept half refund for the amount I paid for the gift cards. Like I said, I was not able to use the cards from the very first time, [redacted] was still accepting electronic gift cards by that time, but I could not use them, there was something wrong with the cards themselves. And I requested immediate refund by that time, but saveya reps kept telling me to try next time. I do not always have things to buy in [redacted], if saveya allowed me to return the cards, there would not be this much trouble by now.2. I did not receive the check indicated in their previous response. I've moved a few months ago, the check was probably sent to my old address. My current address is [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.All I can see that Saveya is trying to find every excuse not to refund me the money. I've enclosed a copy of my address change record from USPS.com. This would be enough to get rid of your SAFETY CONCERNS!If the gift cards were good and can be used for the very first time in my local [redacted] store, then I have no reason to ask for full refund after passing the 90-day valid period. But the fact is the [redacted] gift cards I purchased from Saveya were defective, and can not be used. And upon my request for refund, shortly after the purchase, the customer service asked me to keep trying the cards, not to refund them.Again, if you are unable to refund me in full, please send me the actual working physical [redacted] gift cards in equal value. There is no reason for me to pay for your defective gift cards.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details appear below:
I appreciate that the business (SaveYa) has responded promptly to my inquiry and confirmed that I will not be charged and my information was removed from their records. However, their response regarding the reason for cancelling of my orders is not acceptable for me as a customer. There is no real reason for my account to be blocked from making purchases (either online or in store), or for my purchases to not pass a validation check. Therefore, I believe SaveYa commercial practices are questionable, they probably are misrepresenting the products on their website (gift cards). Any orders that are received have to be cancelled because the gift cards are not available (at the rates posted online).
Regards,
[redacted]

Hello [redacted],   Thank you for contacting Giftcards.com. Your order was initially unable to be verified by our verification system, which resolved in your purchase order being revoked and unable to be processed. Our compliance partner then detected an issue with your account and placed a block...

on it; we have since reviewed your account and order information and contacted them for your account to be corrected and given access. We apologize for the inconvenience that this has caused.   -GiftCards.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

“Hello [redacted]As we responded in your customer service ticket, weverified the balance of the card at $25 at 5:26 PM on 8/30, and calculated yournew offer based on that verification. Your order was settled at that time andsold shortly after, so we were unable to re-verify the balance of the card. Weare...

sending you a check payment, in addition to the $21.25 settlement check weinitially sent, for $63.75 that will be mailed via USPS to the same address asthe original settlement check. As for the $1.47 authorization hold we placed onyour card at the time you created your purchase order, it is in our Terms ofService that we place a small authorization hold that will drop from your cardwithin 3 business days as a security measure. This is not a fee, and just atemporary hold. We apologize for the inconvenience that this has caused. -GiftCards.com”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I sold a [redacted] gift card with a value of $467.00 to this company . I agreed to a price of $348.00 for it, and they sent me a check. I deposited it into my bank account . But , evidently, it was a bad check, because my bank is returning it to me , and they are also charging me a $12 fee . SaveYa claims my gift card had no value, but I Know it did. I had Just received it from [redacted], and it definitely had a value of $467.00. And I had not used it one bit, before selling it to SaveYa. I sold it to them immediately after I received it from the store. Save-Ya stole my gift card, and I want my money back. I at least need the $348.00 I expected to receive . I must have my money back.I need my $348.00 as agreed upon. That gift card I sold to SaveYa definitely had a value of $467.00. They are evidently lying.Regards,
[redacted]

Hello [redacted],Upon review of purchase order saveya-[redacted], it appears that these gift codes were not correctly handled in the processing of your order, but a check payment was still generated on 1/21 but never successfully processed. As such we are mailing a new check payment to your...

billing address from the order for the amount of $171.22. Your new check will arrive within 7-14 business days via USPS First Class Mail.Unfortunately, our compliance partner's block of your account is unable to be lifted, but we've made it so you should be able to access your account without any issue. We apologize for the inconvenience that this has caused.-SaveYa.com

Thanks for reaching out to us. We appreciate the opportunity to address your concerns. The card you have ending in [redacted] is a Rewards card not a gift card. The purchaser of this Rewards card [redacted]) determined at the time they placed the order all aspects of your  Rewards card,...

including the expiration date. The purchaser set this Rewards card up specifically to expire at midnight EST on 1/31/2015. We have absolutely no control over that. The expiration date was 100% the purchaser’s decision at the time they placed their order. The Rewards card has the expiration date clearly embossed on the front. OmniCards.com sincerely does everything we can to ensure that all of our customers are provided with all relevant information relatingto their Rewards card at the time the card is issued. We are sorry to hear you aren’t completely satisfied with your experience, but we do appreciate your feedback. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Whether the card was made available to your customers or not the card was in your possession. I obviously cannot determine what you did after recieving the card information, if you have corrupt employees or a poor record keeping system. A gift card purchased in [redacted], that had sat in a safe in [redacted] for 8 months does not just happen to get used in [redacted] Nevada the day after its information was shared with you. There is no such thing as a coincidence in this scenario. Your poor business practices have cost me the entire balance of this giftcard. Rejecting my complaint is not an option. 
Regards,
[redacted]

Hello [redacted] Thanks for reaching out to SaveYa regarding the issue with the [redacted] code from order saveya-2[redacted]. There was a mistake in the closing of your customer service ticket 8500 that resulted in our comments not getting sent to you successfully on 10/10 when the ticket was...

closed, and we apologize for that communication issue. Our explanation that was to be provided on 10/10 is the following: When we contacted [redacted] about this gift code, it was found to have no transactions associated with it, and set to $0 after we had verified it numerous times for $75. As such, when a customer purchased the gift code, it was unable to be used, and the takeback was issued against your order. If you have further questions about the incorrect depletion or deactivation of your [redacted] gift code, please contact [redacted] directly.  Best regards,The SaveYa Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Xueqi Zhang

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It's been a week and I still have not received the check that they promised.  If I had received the check, I'd be happy with the resolution, but they still have not sent the check like they promised!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Refusing to do business with a customer without giving a reason is preposterous ( our partner decided something isn't a reason).  I have a credit rating over 800, never missed a payment on anything, yet this business treats me as a deadbeat.
Regards,
[redacted]` [redacted]

Thanks for contacting us regarding this issue! Our billing partner encountered an issue authorizing a previous order, so the order was subsequently cancelled and the block placed on your account to prevent further failed authorization attempts. Our customer service representative should have...

responded with such information to your customer service ticket, but instead mishandled your situation and submitted the wrong response to you. We apologize for this miscommunication. Your account privileges are restored. Please ensure that the credit card that is now on your account is verified and correct prior to your next attempted order.

Hello [redacted],Thank you for contacting SaveYa regarding this issue. We advise that it may take up to 14 mailing days for some orders mailed via USPS to arrive at the final destination, which is why no action was taken prior to your refund request being created on 12/27. We do also advise that when a...

refund request is created, it may take 7-15 business days for us to review the refund, as well as to process to the credit card associated to the account once approved. Your refund request was reviewed and processed on 12/28, and should show on your credit card statement within the next 3-6 business days. We apologize for the inconvenience that this card being lost in the mail has caused. All the best,The SaveYa Support Team

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted]Thanks for contacting SaveYa regarding this issue. We understand why you're frustrated regarding your account not being able to transact; looking at your account and order information, our compliance partner reviewed data points from each and determined a block to be placed on your...

account to disallow for future order submissions to them with your order information. We don't release the specific criteria that they are screening and reviewing orders on for our security and customer privacy reasons, and apologize for the inconvenience that this has caused.