SaveYa

Hello [redacted],For your purchase order[redacted], we attempted to send an initial check, and then asecond check to an address that was confirmed today with you to be incorrect;we have issued a [redacted] payment in place of your check payment, and your fundsshould now be available. We...

apologize for our internal confusion andmiscommunications that caused for the delay in your issue being resolved!

Hello [redacted]! Thanks for contacting us at SaveYa.com regarding this account issue. Our Compliance Department did an internal review of your account and determined that the block that was placed on your account cannot be removed; We know it's frustrating that we cannot provide specific reasons as...

to why a block was placed on your account that makes it unable to transact. We do not release these details for our customer's security and privacy, as well as for our own business security. In our Terms of Service, we do state that we accept payment via Debit and Credit Cards, as well as explaining the authorization process for the payment method on an account. We do not blacklist customers for inputting invalid or unable-to-be-authorized payment information. If our compliance partner or our compliance department detects irregularities with an order, we do have an automated process in place to contact the customer after the order has been placed to confirm the order validity. If an order fails to be authorized or verified, we do not message a customer with the specific reason for the order failing for the same aforementioned security and privacy reasons (attempting to use a stolen credit card, or other sensitive issues for example.)We apologize for the inconvenience that this has caused, but are unable to do business with your account.

I originally filed a complaint against Saveya on 8/15/2016, regarding block on my account. It was resolved, however this happened again! This happens every single time when I tried to use a different credit card for the payment. It will cancel the order and put a block on my account. Saveya needs to fix this major glitch in their system. Saveya, as you can see, I have many orders from you guys. I hope you guys didn't want to lose me as a customer.Please correct this issue and restore my account. Furthermore, fix the system where there will be no more issues in the future.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted], Thanks for contacting GiftCards.com regarding order saveya-[redacted]. One of our customer service representatives reached out in response to your ticket CSRHD-[redacted] yesterday, 1/19, letting you know that we were unable to accept your order as it was never confirmed. We do...

not alter the balance or withdraw funds from gift codes that are submitted for acquisition. The balance of your [redacted] gift code was used in its entirety on 11/28 for an online order at [redacted].com as indicated by [redacted]’s provided transaction history, the date which your order was submitted. As this order was never confirmed, we never acquired this gift code to sell. We are unable to pay you for something that we did not accept or acquire. -GiftCards.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I got that information from gamestop as well. Please be informed that I lived in [redacted] and didn't sell the gift card to anyone else except Saveya. What a stupid cheating seller would redeem the gift card two days after the sale? I am glad to find out my saveya account was blocked after I filed a compliant. I emailed your customer service using the email address [redacted]. No reply received so far(7 days). Shouldn't I file a complaint over a company providing excellent customer service like Saveya? I am not going to sell to saveya anymore so it's ok to block my account forever.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This does not solve or resolve this grievous customer service issue in the slightest. The company is just repeating the same verbiage they sent which prompted the complaint to begin with. This company has very shady business practices and refuses to attempt to resolve any issues. The company clearly does not value any paying customer and actually has a multitude of complaints against them already. I am seriously considering contacting any attorney regarding this company’s practices. This is unacceptable.
Regards,
[redacted]

Hello [redacted], Thanks for contacting SaveYa regarding this issue. We understand why you're frustrated regarding your account not being able to transact. Your order was not cancelled due to a promo code issue; looking at your account and order information, our compliance partner reviewed data...

points from each and determined a block to be placed on your account to disallow for future order submission to them with your order information.We do include in our Terms of Service that we reserve the right to decline access to the platform if we so choose. Our compliance department reviewed your account information and determined the block that was placed remain. We don't release the specific criteria that our compliance department screens and reviews accounts on for our security and customer privacy reasons, and apologize for the inconvenience that this has caused.We have confirmed with Gift Card Granny that your reward points redeemed for a SaveYa promo code have been returned to your account as of 1/10/2018. Best regards,The SaveYa Team

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Saveya.com checkout does not display the credit card information during checkout.  It does a "quick" checkout without asking the customer when there is a saved credit card information -- which I didn't authorize for them to save in the first place.  All I clicked was the "Continue" button waiting to enter my credit card information.  But Saveya.com charged my saved credit card without asking me first. Moreover, they reneged on what they said: cancel the transaction and refund me.  It's not my fault that their CSR don't know their policies.
Regards,
[redacted]

Hello [redacted], Thanks for reaching out to SaveYa regarding this [redacted] gift card. After contacting the merchant ([redacted]) we were informed that the gift card number was successfully redeemed after your purchase and delivery date of the product; your refund request was denied due to this,...

and an explanation was provided in the refund request decision notification email that was sent.  A chargeback was issued for this order, so we are not able to offer further remediation for this issue. We apologize for any inconvenience that your order has caused. Best regards,The SaveYa Team

Hello [redacted]!Thank you for contacting us regarding this issue. Our verification email for your account was successfully reported as delivered on June 17th, but is showing as not opened. This is usually indicative of our email being filtered into a Clutter, Junk, Spam, or other filtered folder by your...

email provider. We apologize for the inconvenience that this has caused.Our call center representatives that reported your issue should have indicated that we would respond within 24-48 business hours, as SaveYa customer support does not operate on non-business days. The call data with your account's phone number to our call center will be pulled to ensure that our call center representatives are providing the correct information to our customers. The only transaction that was processed with your credit card was the authorization to your account on June 17th. No funds were authorized for any orders, and no orders were submitted to us (as it is not possible to submit an order without a verified email address linked to your account), so there is nothing that we can refund or provide. Regardless, We have closed your account as you have requested. We apologize for the less than positive experience that you had with SaveYa.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is greatly appreciated and very satisfactory
Regards,
[redacted]

Hello [redacted]Thanks for reaching out to SaveYa regarding this issue. After researching your accounts issues, we are unable to reinstate either of your SaveYa accounts. Our compliance department has reviewed your account and order information and deemed that we can not do business with you. We are...

unable to provide more specific criteria as to why the blocks on your account were placed for customer privacy and business security reasons. We apologize for the inconvenience.Best regards,SaveYa Customer Support

Hello S[redacted]The information provided by the account manager that you spoke to is correct; We do not acquire [redacted] gift codes from accounts that are not approved Bulk Seller accounts, or a partner account. [redacted] gift codes cannot be verified for a balance without linking them to an account, so...

any discount [redacted] gift codes we provide are brand new cards that are provided to us by these sellers with included receipts and untampered gift codes to ensure that they have not been linked to any accounts and are valid for the claimed balance. The rejection of your order was not based on profit, but on business practice. As there is no way for us to ensure these gift codes with a transaction with a non-aforementioned account type, we would not be providing a confident service to anyone who would be interested in purchasing one of these gift codes. We are not able to acquire these gift codes from you. Your order was accepted into pending status for our review, a settlement had not been created for the codes or your order, and so your order was subsequently cancelled based on the provided information. The market price of any given merchant in the secondary gift card market is always in fluctuation, so your [redacted] gift codes should be able to be sold to any of our competitors at a higher rate with market observation.

Hello again [redacted]We are not deflecting blame on any party regarding this transaction. When you sold us the [redacted] gift code, you agreed to our Terms and Conditions stating that if this gift code were to be unable to be used or incorrectly depleted of balance, then a takeback would be issue on your credit card for the value that we payed you for the card, plus a $10 processing fee. As the gift code was drained of balance without having any transactions associated with it, we issued the takeback. As we have received back the funds that we paid you for the card via the takeback that was processed, the gift card is owned by you and not us. When you inquired to us about why this happened, we let you know the information that was provided to us by [redacted] regarding the lack of transaction history, and let you know that any further questions about the gift code should be addressed to [redacted], as you acquired it from them.

Hello [redacted],           In the partnership between GiftCards.com and SaveYa.com, the only accountinformation that is shared is a customer’s login information and name. Nobilling information is shared between either of these sites. Any credit...

cardinformation that is linked to a SaveYa.com account has to be added and verifiedby the customer before checkout, or at the final stage of checkout.Unfortunately in your correspondence with the GiftCards.com call center, theoutsourced call center representative that you spoke to provided you withmisinformation about cancelling your SaveYa.com order, when they had no rightor knowledge to do so. We have addressed this with our GiftCards.com callcenter partner so that it does not happen again. It is in the SaveYa.com FAQthat orders are unable to be cancelled once they are placed. We are unable toissue you a refund. We again apologize for the misinformation that was providedto you by the call center that was not representing SaveYa.com.

Hello [redacted]!Thanks for contacting SaveYa regarding this account issue. We do not release the exact details of the criteria that our compliance partner analyzes orders by, for both our customer's security and privacy as well as our business security and safety. As we've said, we know it's...

frustrating that we will not provide more details as to why a customer's account has been blocked but we will not release more details as to give insight to what specific order information we are actively screening orders on. We apologize for this inconvenience but are not able to do business with your account.Best regards,SaveYa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Going forward, I would like to ascertain whether I would be able to sell gift cards or not since the verified gamestop balance sale caused greatly incovenienced me due to subpar Saveya offshore customer service and the lengthy process involved to resolve the account issue.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am concerned that this business is keeping my credit card on file as I do not trust they will make another mistake and incorrectly charge me.After reading other reviews online it is now obvious to me that SaveYa has repeatedly charged customers incorrectly. 
Regards,
[redacted]