SaveYa

We have no response to this rejection other than our initial response.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
SaveYa's response claims that the credit card company reversed the charge and c on 12/15/17, however that is incorrect, originally the credit card company did reverse the charge however the credit card company reversed the credit on 12/29/17 based on information provided by SaveYa.  This is why I decided to go to the Revdex.com for help because SaveYa offered no resolution even when requesting help from the credit card company to dispute the charge.  Attached is the letter from [redacted] reversing the credit as well as SaveYa's response.  All they do is go back to their policy and not offer any help.  I have bought other cards from their site and not run into this issue before.  The vendor should do the right thing as this is a big loss of $450.
Regards,
[redacted]

Hi [redacted] Thanks for contacting SaveYa regarding this issue. We understand why you're frustrated regarding your account not being able to transact; Our compliance partner reviewed data points from your account and determined a block to be placed on your account.  We do include in...

our Terms of Service that we reserve the right to decline access to the platform if we so choose. Our compliance department reviewed your account information and determined the block that was placed remain. We don't release the specific criteria that our compliance department screens and reviews accounts on for our security and customer privacy reasons, and apologize for the inconvenience that this has caused. We can assure you that the only use of customer information input on our site is to transact on our site, and that information is not for sale. Best regards,The SaveYa Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I am still waiting for gamestop's respond to my request on information about when and where the gift card was redeemed. I didn't use the gift card. I want to find out what the problem is. If saveya can give me that information, I will appreciate it. It is not a "A or B" question. In this case, saveya simply implies that if it is not the buyer, it should be the seller. I sold some gift cards to saveya and the total amount is far more than $30. Why would I redeem the gift card and assume no one would find out? It is not a single case that sellers received takeback after gift cards were sold to saveya. I am questioning  how saveya can prove it is not someone inside did use the gift card.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not understand why SaveYa will not help me.  I understand the 90 day money back guarantee. But in this case my amount on the card was verified.  So how does the amount disappear.  I can see if I didn't get the amount verified and it was after the 90 days, but in this case the amount was verified upon receipt and later disappeared. The only people that would have the card information would be the seller, SaveYa and me.  And if I didn't use the card, someone with the card number and pin number must have deactivated the card. Am I to believe that SaveYa or the seller is deactivating the card and reissuing it to someone else?  
Regards,
[redacted]

Hello [redacted]   Thank you for contacting [redacted].com regarding your September 23rd order sydsp-[redacted]. SaveYa.com does not take responsibility for [redacted]s change on January 7th for their redemption policy of merchandise credits, and will not be issuing a refund for your order  ...

-[redacted]

Hello [redacted],Your order has been refunded as a one time courtesy, as it is stated in our policy that we do not provide refunds for eGift codes. Your refund will be visible on your credit card statement within 6 business days. We apologize for any incorrect information that was provided to you by...

our call center representative about receiving a refund. It should have been communicated by them the same that it was handled by our customer service representative that a refund request may be submitted for review for your order. We will be pulling the call transactions from our call center with any records that correspond with your account's phone number to better understand and train our call center representatives.

Hello [redacted]! Thanks for reaching out to SaveYa regarding this issue. In looking at your order history and our compliance partner's response, we're unable to provide the reason for the block on your account for security reasons. We know it's frustrating that we can't provide more details or...

specific criteria on which we screen our orders, but we do it for both our customer's privacy and our security. As you've requested, your SaveYa account has been closed. All the best,SaveYa Customer Support

I am requesting a refund on both my Save Ya Orders. Order number [redacted] for the amount of $41.53 and [redacted] $35.63. The support section of the website says that gift cards Egift codes are available within minutes of your order approval and printable codes are available within minutes...

of your order approval. It dosen't state the order approval takes several days. I have gotten gift cards from here before as well. If the amount of their gift cards is verified it should not take several days to verify my gift card. I could not wait to place an order for store pickup today so I had to get a gift card off [redacted] I am requesting a refund for both orders in the amount of $77.16. When I called they told me I could not cancel my order and get a refund because my order was still processing If in my account it says that these orders are still processing then why can't you cancel the order?Refund of $77.16 for order [redacted] and [redacted] within the next 24 hours.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (pending receipt of the promised check) is satisfactory to me. 
Regards,
[redacted]

Hello [redacted]   Thank you for contacting [redacted] regarding your payment. Your check number [redacted] was issued and mailed on 1/11. As per SaveYa’s FAQ, it may take up to 14 business days for your check to arrive via USPS First Class Mail. If after 1/29 you have still not received your check,...

please contact [redacted] so that we may cancel the previously issued check and arrange for a new payment.   -GiftCards.com

Hi [redacted], Thank you for contacting SaveYa regarding the issue with this gift card. We were unable to find another contact record for your order other than the customer service ticket that was opened on 4/14/2017. We apologize if you were given any incorrect information about online redemption...

for any phone call you may have made before this customer service ticket, as that information would be incorrect.Your order is ineligible for refund, as it is outside of the 90 day (3 month) guarantee period that we offer for plastic gift cards. We have this policy in place as the secondary gift card marketplace there is some risk and the possibility of volatility with the gift cards that are listed by sellers on our site. Because of this, we suggest that gift cards are redeemed within 90 days of the purchase date, and is why we have our 90 day guarantee. This information is available on our guarantee page (https://[redacted]), our FAQ (https://[redacted]), and in our Terms of Service (https://[redacted]). Best regards,The SaveYa Team

The customer's receipt of payment was successfully arbitrated via emails with Eric [redacted]i at SaveYa, and a [redacted] payment was made the the customer on February 16th, 2016 with [redacted] Payment information "transaction ID # [redacted]

Hello [redacted]   We, nor our employees, used your gift code on the day it was submitted to us. We are not able to offer any resolution to this issue.   -GiftCards.com

[
Revdex.com:In reference to complaint ID [redacted]. Please leave this request open until I receive and am able to cash my check. This company's customer service department is not capable of communicating without the assistance of the Revdex.com. I have tried several times to contact customer service and they are unwilling to even try to assist or look into the issue. Had I received this information during any one of the several times I contacted this company regarding this issue a Revdex.com complaint would not have been necessary.  
I have reviewed the response made by the business and the resolution offered is satisfactory to me assuming I actually receive the check I was promised it has now been 17 days since this issue started which I believe is plenty of time to have received a check by now. In regards to the company's response about the bank information not being valid I believe this is due to a system or human error on the company's end. I know the bank information I provided is correct because it was used on a previous transaction with this company without issue and has not been provided since. When this transaction was completed the bank information that was already on file was used or should have been used. This bank info was correctly provided by me and was used successfully in a previous transaction in the past. I believe this transaction may have been entered manually for some reason by the company and that is when the error occurred. In my many interactions with this company no one is able to confirm the full account number the ach payment was made to just the last 4 digits. The last 4 digits only confirms that the last 4 digits are correct but if the error was made on the other digits providing the last 4 doesn't confirm anything. Thank you for your assistance with this matter Revdex.com my hope is that this company does not continue to use the Revdex.com as its customer service department and sets up an adequate customer service department that is capable of addressing issues its customers encounter in the future. My recommendation to this company is that it shuts down operations until an adequate customer service department is set up. Running a business is not as simple as taking peoples money it requires customer service and follow up at this time I do not believe this company is capable to be effective in this function.  
Regards,
[redacted]

I received the following response for our Sr. Business Analyst for SaveYa:This order was processed when we were having some difficultywith the [redacted] processing through the system, so there were multiple settlementsassociated with the Purchase Order saveya-[redacted]2686. The payment to the...

Seller was settled with six differentsettlements: 6304 - $23.136123 - $46.264721 - $23.133205 - $88.526586 - $85.00 Total of 266.04 She has been paid in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I think since the information that I provided indicates that the seller might used the gift card the website sold to me, and the website have the information of the seller, so the company is responsible to investigate my case. Also when I looked at the review of the company on Revdex.com, it shows that a lot of consumers have same experience as me. So the company is like selling scam product to it's costumers with knowing it.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted],   Thanks for contacting GiftCards.com regarding your order for these [redacted] gift cards. We’ve just processed your refund request after you did not receive the gift cards for this order. Your refund will be visible on your credit card statement within 6 business days.  ...

-GiftCards.com

Hi [redacted]Thanks for contacting SaveYa regarding this issue. We do include in our Terms of Service that we reserve the right to decline access to the platform if we so choose. Our compliance department reviewed your account information and determined the block that was placed remain. We don't...

release the specific criteria that our compliance department screens and reviews accounts on for our security and customer privacy reasons, and apologize for the inconvenience that this has caused. We have removed your account information and closed your account as you've requested.  Best regards,The SaveYa Team