SaveYa

I sold $340 of Gift Cards to SaveYa on 1/9/16, received confirmation of my order, and that I would receive a check within 7-10 business days. After 10 business day I had not received my check, so I called the 1-800 number and received a very weird answer. I was informed that the gentleman I was talking to had just had a meeting with the accounting team and that I would need to wait another 10 business days to receive my check AND wait 10 days before I was "allowed" to call back. I wasn't pleased with that answer, therefore I send a Facebook message to SaveYa and got an immediate response. Long story short, the person/people I talked with thru Facebook were SO helpful and polite. After we determined that my first check was lost in the mail, they were able to assist with me getting promptly paid for my transaction. I would not recommend calling the 1-800 number for assistance, but other than that I am VERY pleased with SaveYa and would do business with them again.

Review: After having an account for over two years now with no issues, I recently attempted to use their service and received this message.

"Hello [redacted],

Our compliance partner has viewed your order information and determined a block on your account has been placed and cannot be removed. We are not able to accept new orders from your account going forward"

I attempted five service tickets, only to receive vague answers as to why my account was blocked. Finally on the fifth ticket. I received this message.

"Hello [redacted],

We know it's frustrating that we cannot provide specific reasons as to why a block was placed on your account that makes it unable to transact. Our compliance partner does not release these details for our customer's security and privacy. We apologize, but we are unable to remove the block from your account and are unable to transact."

As a consumer who has done nothing wrong it is extremely frustrating to have your account blocked, and not being able to provide a reason is unacceptable.Desired Settlement: Unblock my account

Business

Response:

Hello [redacted]Thank you for contacting SaveYa.com regarding this issue. As we've said, we know how disappointing and confusing it is that we cannot provide more specific details as to why your account had been blocked; it's a delicate balance between our customers online experience and our business practices and security. Our internal compliance department reviewed your account and cleared all blocks from our end, effectively reinstating it. We've contacted our compliance partner and received confirmation that you can attempt a new order, but we cannot guarantee that the orders will be accepted based on the criteria that they screen and make their judgement from. We apologize for this inconvenience.

Consumer

Response:

Review: I sold a $50 [redacted] gift card to [redacted], a subsidiary of GiftCards,com on July 9, 2015 under order ID [redacted]. On July 12, they reported the balance of the gift card to be only $25. I opened a ticket [redacted] with them to report the issue. The representative verified that there is indeed $50 on the [redacted] gift card and sent all the required information to the appropriate internal department and said it should be resolved within 48 hours. Since then, I've called in 3 more times (July 15, July 17, July 20) and each time I was told that there was no record of the previous request and it had to be sent again. All representatives verified the balance on the card was $50. On July 20, "Nick", who would not provide his last name or employee ID, would not allow me to speak with a supervisor. I told him that I will need to stay on the line with him until a supervisor is available and he put me on hold and never returned to the call. I waited on hold for 30 minutes just for him to come back with no update or resolution and he did not allow me to speak with a supervisor. Nick repeated the same information that I have been told for 8 days which is to "wait 48 hours for a resolution at which point they can create another ticket."Desired Settlement: At the time of this writing, the payout for a $50 Best Buy gift card is $42.50 and so far [redacted] has only paid $22.13. Please pay the remaining amount of $20.37 via check to me.

Business

Response:

I received the following response from a member of our [redacted] team:This card has verified for the value that he originally claimedin the purchase order. It incorrectly settled for a lesser amount. I haverequested a check payment to be created with the batch we normally submittomorrow for the appropriate acquisition amount that the original purchaseorder was for, so for an additional $22.13. I have responded directly to Justinthrough the support tickets for this order. Below is an additional response. “Hello[redacted] Thank youfor contacting us regarding your [redacted] order [redacted]. We validated the code with [redacted] and confirmed the balance on the card, but apologize that the amount thatwe originally settled your order for only reflected half of that amount, due toour own verification error. We are issuing you a new check payment for theadditional funds, which should arrive in USPS mail in the next 10 businessdays. -GiftCards.com”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still do not find [redacted]s current customer support process acceptable.

Review: Hello,

This is in regards to gift cards I have sold on [redacted]. Because I know [redacted] is part of Giftcards.com LLC, I am submitting this complaint to you in the hopes that we can resolve this matter.

So far, I have had two major problems when selling to your website. On 3/1/15, I sold $125 in [redacted] gift cards under purchase order [redacted]. I mailed the cards in; however, my order was rejected because "PIN number is required but not present". [redacted] gift cards, as you may know, do not have a PIN number. Their balance can be checked or used using solely the account number. After taking this issue up with customer service, a new order was created manually on 3/17/15 under purchase order [redacted]. However, this was rejected because "Card balance is too high". This gift cards have a balance of $25 each, so I have no idea how that could possibly be too high. I took this issue up with customer service, and the person on the phone forwarded the matter to a supervisor. [redacted], an Account Manager for [redacted], emailed me saying she would escalate this matter to her supervisor; however, it has now been 11 days and I've received no response. This has been incredibly frustrating.

I understand that these types of things sometimes happen; however, the reason I'm submitting this complaint is because another issue on a separate order has arisen. On 4/19/15, I submitted an order (purchase order [redacted]) to sell 3 separate $100 [redacted] gift cards. I mailed all three in the same envelope, and was glad to see that the envelope was received today. However, I noticed in the email that only 2/3 of the gift cards were received. The email stated "The following gift cards still need to be shipped to [redacted] in order to complete payment" regarding the third gift card. With all due respect, this is ridiculous. There is no possible way that I only included two cards. In fact, I took a picture of all three cards just as I was about to mail them.

Again, I understand that these types of issues occasionally happen. However, given that these issues have now arisen on two completely separate orders, and considering the fact that customer service has failed to address this matter, there is clearly something wrong with the way you are handling these sale orders. I am submitting this complaint in order to receive an appropriate settlement.Desired Settlement: My desired outcome is (1) for [redacted] to finally process the order of the [redacted] gift cards, and send me the $100.65 check as originally promised AND (2) to process the final [redacted] gift card, and issue a $93.00 check as promised for that card.

Business

Response:

I received the following response from a member of our [redacted] team:Purchase orders have all been processed for [redacted],check settlement has been requested.The delayed payout was due to a glitch in the system which hasnow been addressed.We apologize to Mr[redacted] and have reached out via phone andemail to let him know his payment may be processed via check payment or offeran alternative payment via [redacted] to expedite the receipt of his funds.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

As followup to an unsatisfactory purchase experience, I had contacted this company multiple times by either their Support telephone # or email identified on their website (SaveYa.com) DBA GiftCards.com LLC. This is a company which offers discount gift cards for sale, as well as, buy gift cards at a reduced rate.

On January 6, 2016, I ordered a [redacted] $50 G.C. for the purchase price of $43.25 offered on their website. This order also included a discounted [redacted] G.C. I am not disputing the transaction for the Culver G.C., just the [redacted] G.C. One benefit? is a display of the # on the G.C. on SaveYa's order history link prior to receiving the physical G.C. I promptly checked the balanced, only to verify that the card was valued at $30...not the $50 anticipated. My 1st contact was a telephone call to alert them of the error. I reach a C.S. Rep. in India, who can only record my complaint to be forwarded to Pittsburgh, PA and was issued a Ticket #. I was told I should hear back from them within 48 hrs. Pursuit to initial contact and after I received the [redacted] G.C...there would be three more contact attempts (each time being issued a different Ticket #). Finally, I received an email advising me that I would received a refund of $17.30 (to make me whole-$30)...which was paid on 1/22/16.

My last contact with them, via email, was to challenge the refund. They are in the business of giving discounts of varying % based on the G.C. promotion. For a $30 [redacted] G.C. (at the time of email) the discount offered was 13.5% or $4.05 reduction. To date, I have not received a contact from SaveYa regarding this request. I have concluded that my answer from them...is the absence of a direct reply to my query. And, I can only deduce that I have experienced my first "Bate and Switch". This review is a "buyer beware" alert.

Review: My wife ([redacted], user ID [redacted] sold a $100 gift card to the business (Gift Card ID [redacted]) at 11/28/2015. The balance of that card was withdrew by them immediately, but the status of this transaction is still showing "processing" now. Neither we have received the check from them. We called them several times since December 2015 and could not get any progress. The representatives always told us their managers were not available and requested us to call back later.

This webpage won't let me enter the order number (why it's been recognized as a SSN?). Let me know if you need that information.Desired Settlement: Pay us the face value of the gift card ($100) immediately

Business

Response:

Hello [redacted], Thanks for contacting GiftCards.com regarding order saveya-[redacted]. One of our customer service representatives reached out in response to your ticket CSRHD-[redacted] yesterday, 1/19, letting you know that we were unable to accept your order as it was never confirmed. We do not alter the balance or withdraw funds from gift codes that are submitted for acquisition. The balance of your [redacted] gift code was used in its entirety on 11/28 for an online order at [redacted].com as indicated by [redacted]’s provided transaction history, the date which your order was submitted. As this order was never confirmed, we never acquired this gift code to sell. We are unable to pay you for something that we did not accept or acquire. -GiftCards.com

Consumer

Response:

Review: I sold three gift cards to saveya.com on 01/27/2016 order no saveya-[redacted].but they denied my order due some hidden reason.then they sold my giftcards in thier website ,I contact them but they said due to unexplainable reason they cancel my order and they blocked my account

the total order worth 300$ nordstorm giftcard.AS per [redacted] this card USED IN thier store is [redacted]

they conatct that customer as per that customer he purchase all gift cards from saveya.com

so kindly reimburse my money

thank youDesired Settlement: refund of 300$ [redacted] gift card or equlant

Business

Response:

Although SaveYa cannot find any wrong doing with the handling of this purchase order, we are issuing you a refund for these gift codes in the form of a check for the offer amount (256.83) on your purchase order in good faith. Your check is being mailed via USPS First Class Mail to the billing address from your purchase order.

Review: I sold unused gift cards[redacted]l gift cards, [redacted] gift cards and [redacted] Gift cards) to saveya.com on Apr.11, 2015. They rejected [redacted] gift cards since the card doesn't have PIN on it. I have emailed them about this issue, because [redacted] gift cards do not have PIN on it at all. They asked me mail the physical gift cards to them with the [redacted] gift cards that required to mail to them.(According to the response of Customer Service:ticket [redacted]).I did that, mailed four [redacted] gift cards ($25 each) and four [redacted] gift cards($25 each) to the address they provide to me on the response letter: SaveYa LLC [redacted] But they received the cards, the online status is still rejecting the [redacted] Hotel gift cards. And they only processed one [redacted] gift card, and showed they mailed me a check on Apr. 24 for $23.13. And I didn't receive any check from them after Apr.24.I have create several tickets to ask the solutions on their website. However, no response from them till now. The gift cards I mailed to them are worth $200. If they cannot process them, they should notify me and mail them back to me as soon as possible.Desired Settlement: I have mailed $200 gift cards($100 [redacted] Hotel gift cards, $100 [redacted] gift cards) to Saveya.com. They should pay me as they promised on their website. If not, they should mailed back those gift cards to me as soon as possible with the tracking number.The transaction Created on 04/11/2015 4:52PM EST (I cannot put the transcation number here...)

Business

Response:

I received the following response for our Sr. Business Analyst for SaveYa:This order was processed when we were having some difficultywith the [redacted] processing through the system, so there were multiple settlementsassociated with the Purchase Order saveya-[redacted]2686. The payment to the Seller was settled with six differentsettlements: 6304 - $23.136123 - $46.264721 - $23.133205 - $88.526586 - $85.00 Total of 266.04 She has been paid in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On October 23, 2015, I tried to sell a [redacted] gift card with balance verified that was later rejected by saveya.com because they stated "the gift card could not be verified." The selling process was time consuming which included a verification process. Due to the inconvenience, the gift card was used. When I tried to inquire about the sale, saveya.com cancelled the sale and later placed a block on my account with a message with "Our compliance partner has viewed your account information and determined a block on your account has been placed and cannot be removed. We are not able to accept new orders from your account going forward." This was my first sale and do not understand why I am unable sell to saveya.com any longer.Desired Settlement: Please resolve the issue and remove the block.

Business

Response:

Hello [redacted], Thank you for contacting Giftcards.com. Your order was initially unable to be verified by our verification system, which resolved in your purchase order being revoked and unable to be processed. Our compliance partner then detected an issue with your account and placed a block on it; we have since reviewed your account and order information and contacted them for your account to be corrected and given access. We apologize for the inconvenience that this has caused. -GiftCards.com

Consumer

Response:

Review: I purchased what was supposed to be 2 $50 [redacted] Gift Cards, when I received the cards, I found out that these were not gift cards but award cards. The award cards cannot be used like gift cards, in that they cannot be stacked and you do not receive any change from them once they are used. Also, they have a 12/31/2015 expiration date. The Saveya website sold them to me as electronic gift cards, and no where did they mention that these were awards cards. They failed to disclose the facts that there was an expiration date and the use limitations of the card. I contacted the company and they said that they still have $50 value and would not provide me with a refund. This is totally unacceptable, since they did not provide me with what they said they were going to provide me with.Desired Settlement: I would appreciate a refund and that the website in the future provide the proper disclosures.

Business

Response:

Hello [redacted]Thank you for contacting

GiftCards.com regarding this issue and your customer service response from

ticket CSRHD-[redacted]. We were not informed by our seller that we acquired these

gift codes from that either had any terms and conditions different than that of

normal [redacted] cards. As such, they were entered into our inventory system

as normal gift codes, which, as you’ve informed us, is incorrect. We sincerely

apologize for the inconvenience that this has caused, and have issued you a

complete refund for your order, which should appear on your credit card

statement within 6 business days. We will be taking the necessary steps to

ensure that this is not able to happen again in the future.

Review: Hi,

On Wednesday, August 27th, 2015 at approximately 5:45 pm cst, I decided to sell a [redacted] Home Improvement merchandise card to Saveya.com. I didn't have the slightest clue how this all worked because their website was extremely vague and provided no information on turn around time. Ater calling their customer service line I was pleased with the information I was given and proceeded to sell my [redacted]'s gift card. The process was very simple, provide gift card number and passcode, choose a payment method, and receive payment which they call a "settlement" within 24-48 hours (information gathered from a verbal conversation with customer service rep at 5:30 pm cst on 08/26/2015). I chose PayPal as my preferred payment method and after providing credit card details and account information the site verified my paypal and withdrew $1.44. This seemed very odd to me. Why would they withdraw such a strangely specific amount. It didn't seem to measure out to any particular percentage I could come up with. I waited the obligatory 24-48 hours and still had not received payment. On Friday, August 28th at approximately 3:00pm I again called the customer service line and explained the situation. He escalated what he called a ticket and included an email to me explaining this. It is now Sunday August 30th, I have yet to receive the settlement promised. I went into [redacted] this evening in an attempt to verify the balance on the card and I was shocked to find that the $96.65 was completely gone. I am worried this is some sort of scam now. The "settlement" should have been received by now. I was planning to sell several more cards from two separate retailers if this transaction was as easy as advertised. This is the most unethical and backwards business practice I've seen in a very long time.Desired Settlement: I expect the settlent agreed upon. If one of my clients has or does ever feel they did not receive the best possible representation I refund my fees and do everything to rectify the situation. I think it's only fair that I receive a settlement of the full balance $96.65. If this co okay ever expects my business again they need to make this right.

Business

Response:

“Hello [redacted],Thank you for contacting GiftCards.com about your SaveYa purchase orders saveya-[redacted] and saveya-[redacted]. As explained in our response to your customer service ticket, we could not process the first purchase order you placed, as an authorization hold could not be placed on the credit card on your account at the time of the transaction. For the later purchase order for the same card, we were able to place an authorization hold, but our system cancelled it as it saw the other purchase order for the same card and did not process. We never acquired this card from either purchase order or touched the balance that it had on it. The $1.44 hold you saw on your card was the authorization hold that was successfully placed for your second purchase order. These holds are removed from credit card statements within 3 business days. We apologize for the confusion and inconvenience that this hascaused. -GiftCards.com”

Consumer

Response:

This is in addition to the complaint I made on Sunday, August 30th, 2015. On Tuesday, September 1st, 2015 I received a response from the named business. They indicated to me that the first transaction was cancelled which I knew this already because I am the one who cancelled it. This tells me that the customer service representative wasn't paying attention and escalated a complaint on the wrong ticket. Furthermore the email went on to address the second still as of this email pending transaction. It explained that the card was verified however the computer made a mistake due to the previously cancelled transaction and nullified the new one. I've spoken with customer service whom assured me that the balance had been verified and we were just waiting on a settlement number for funding to be sent. The website indicates it's still pending and so does customer service. I contacted the retailer I purchase the gift card from and they indicated that on Thursday, August 27th, 2015 the remaining balance of $96.65 was zeroed out by a third party gift card vendor. Gift cards llc and their subsidiaries are defined as gift card vendors by [redacted]'s. I made sure to clarify that. In order for me to get the exact transaction details I have to file a police report which I have not done yet. I was hoping this would be resolved by now.I want the full $96.65 value in cash deposited into my paypal account or the funds put back on my original gift card. This is so ridiculous. This compnay ripped me off for nearly $100 and they are now trying to say they didn't. I want the money originally offered minus their fees.

Business

Response:

We have no response to this rejection other than our initial response.Thank you

Review: I sold my giftcards to saveya.com, a company owned by giftcards.com llc on april 11th. I promptly mailed the giftcards to them on 13th. To this date they have failed to notify me if they have received the gift cards or not. Its been 8 business days now and I mailed the gift cards from [redacted] I called the customer service and explained the issue and the rep stated that they are under "processing" and she did not know what it meant. Rep said maybe its a small city from where I sent? Excuse me but both [redacted] (where merchant is located) and [redacted] are not small city. She finally opened the ticket two days ago and I still haven't heard back from the merchant. They even have not replied to my prior emails to them before I called them. sorry to say but this business practice seems shady to me.

I just want merchant to look into the issue and process my payment which shouldn't take this long.Desired Settlement: Send the check that is due to me.

Business

Response:

Thanks for allowing us to address your concerns. We do apologize for the delay in your payment. After researching your issue we have located and verified your transaction and we will be issuing payment for your transaction right away. You should have your check within a few business days. We do sincerely apologize for the delay in getting back to you on this and for any inconvenience it may have caused. Thanks again for allowing us to address your concerns.

Review: Purchased electronic gift cards from Giftcards.com subsidiary company (DBA SaveYa.com). Purchased 4 [redacted] electronic gift cards on 10/5/2015 for a total of $447.79. Utilized gift cards on 10/5 to make a purchase with all 4 gift cards for an item on [redacted].com. Order was cancelled with [redacted].com and refunded to original e-gift cards by [redacted].com on 10/11/2015 for the full amount back to each of the original 4 gift cards. I attempted to purchase a different item on [redacted].com the next day and discovered that all the money that was refunded to the cards was removed from within SaveYa. When checking the card balances with [redacted].com I can see that them money was in fact refunded on 10/11 and within hours of being deposited was removed from the account. Upon contacting [redacted] customer service, they told me that someone else had used the money on the card to make purchases. I contacted SaveYa customer service many times, escalating my case to Mary K[redacted], SaveYa account manager, who stated that she understood my problem and that she would be looking into it. Upon several subsequent contacts to Mary K[redacted] I was promised that I would be contacted, however, on several follow up calls within the next week, each time I spoke with Mary K[redacted] she assured that I should have already been contacted and that someone would contact me immediately, however no contact ever took place.

I followed up with an email to Karen M[redacted] the Giftcards.com contact listed with the Revdex.com but did not receive any response.Desired Settlement: I would like a full refund of my $447.79 put back to my credit card.

Business

Response:

Hello [redacted],

After reviewing the purchase patterns on your eGift codes and the refunds

processed on them by Walmart, we were unable to process any refunds for your

order. We do not have the ability to add or remove funds from the gift cards

and codes we supply, and did not alter the funds on your gift codes in any way.

We notified you of the reasoning behind your refund being declined in response

to your customer service ticket CSRHD-[redacted], as well as in your direct

correspondence with one of our account managers. We felt that we responded

reasonably to you via the aforementioned communications, so we felt a response

to the contact we received via the Revdex.com was unwarranted as it

would have yielded the same response as previously provided. We apologize that

you feel otherwise and that we did not provide enough explanation. -GiftCards.com

and SaveYa.com

Consumer

Response:

Review: Trying to sell a giftcard using your site but keep getting this error message:

"Your account is not verified. Click here to go to your account and verify your email and phone. For further assistance contact support." I've verified my account email and phone several times but keep getting this message and not able to sell my giftcard. I put in a support ticket two weeks ago but no response. When I call, the agent also puts in a ticket to get the issue fixed but its been a week weeks and this issue isn't resolved nor have I receive any response from [redacted]Desired Settlement: Fix my account and then I could sell my GC!

Business

Response:

Thank you for contacting [redacted] regarding this issue. We realize it's frustrating because we can't provide specifics; it's a delicate balance between our customers online experience vs our corporate security. Our compliance department reviewed the customer’s multiple accounts They detected some irregularities with your account /ordering and havetherefore opted to no longer do business.

Review: This site is a scam.

I listed 4 [redacted] steak gift cards total 200 dollars that Saveya were to buy from me.

I sent them the cards then received an email saying 'Not currently accepting cards from this merchant' even though their website said that they were and issued me confirmations numbers and an address where to send the cards.

I want my cards returned via certified mail asap.Desired Settlement: Send me the gift cards back via certified mail with tracking number

Business

Response:

Hello [redacted] Thank you for contacting GiftCards.com regarding this issue. We apologize for not being able to accept your purchase order. Once SaveYa.com receives your gift cards in the mail, they will be mailed back via FedEx with tracking [redacted]. -GiftCards.com

Consumer

Response:

Review: I purchased a discounted gift card from this company that was empty. I attempted to contact the company without resolution of the issue. This company appears to be a scam.Desired Settlement: I would like my money returned for the product I never received.

Business

Response:

Hello [redacted], The transaction history on your [redacted] gift code from order [redacted] indicates that it were successfully able to be redeemed after it was purchased from us. Regardless, we are refunding your order, which should be visible on your credit card statement within 6 business days. We do apologize for any inconvenience that the [redacted] gift code from your order has caused. -SaveYa.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sold a $100 gift card to [redacted], a subsidiary of GiftCards.com, on August 20th, 2015. I promptly received an email confirming my sale, and informing me that my sale may take 2 days to process and 7-10 days to ship (I am being reimbursed by check via mail). Thirteen days after I had sold the card (the given time by the company in which I should receive the check), I still had not received the check in the mail. I called their customer service line and spoke with an individual that stated he could not give me any specific information about where the check was and he could not investigate it himself, but he would pass it on to [redacted]'s other division that would be able to track the check. He stated, however, that the check had not been deposited as of that date. He said I should receive an email in two days with information from their other division letting me know the status of my check.

I never received this email (I was sure to check my spam folder, etc.). I called back 1 week after the last call. I spoke to another customer service representative and let them know the situation- and that I was supposed to have received an email 2 days after my last call, yet it was a week later and I had received no email correspondence.

This individual told me the same thing the first person did. That they were not able to provide any specific information, but that they would contact the other division and be sure they contacted me within 2 days. I asked to speak with a manager, and the individual said that there were none available at the moment and I should wait another 2 days for an email.

Four days later, I called again as I had STILL not received an email or any correspondence whatsoever. The individual in customer service told me the same thing- that a manager was not available, but that I could call back another time to try and get ahold of one.

The entire reason I used [redacted] is because they advertise that you will receive payment within 7-10 business days. This is obviously not the case.

I am concerned that I have no recourse to recover the money I am owed- $70.50. This is completely unacceptable business practices and I have never experienced anything like this. I will have to take legal action just based on principle, if this is not resolved promptly.Desired Settlement: I would like to receive the $70.50 I was supposed to receive two weeks ago. And I would like them to be deposited via ACH into my bank account. I have been waiting long enough for this payment to be paid.

Business

Response:

Hello [redacted],For your purchase order[redacted], we attempted to send an initial check, and then asecond check to an address that was confirmed today with you to be incorrect;we have issued a [redacted] payment in place of your check payment, and your fundsshould now be available. We apologize for our internal confusion andmiscommunications that caused for the delay in your issue being resolved!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Sold three giftcards to Saveya.com for $270 on 6/2 order # [redacted]. Payment still has not been sent and it has been almost a month. I have contacted Saveya multiple times and opened up tickets to fail to be worked. Every call states that they are unable to view my previous ticket and will have to open up another one. This seems like an endless circle and they are pretty much holding my gift cards ransom.

Ticket [redacted] was open on 6/25 and ticket [redacted] was open on 6/22. I was told that it would take up to 48 hours to hear a response from ticket and I have yet to hear back on eitherDesired Settlement: I want to receive the $270 that Saveya said they would pay for order [redacted] as well as the $116.25 for order [redacted] which was placed two weeks later.

Business

Response:

This was cleared on 6/10 and should have processedautomatically, however did not.The Seller was called and has accepted a paypal payment plus thecoverage of paypal fees to expedite the closure of this issue

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: About 3 months ago I purchased 7 [redacted] eGift cards from SaveYa (reference sydsp[redacted]). I recently discovered that SaveYa failed to deliver the advertised Gift Cards, but instead sent me codes for Merchandise Credits. I discovered this only after [redacted] refused to accept the last 2 codes sold by SaveYa, with values of $101.66 and $102.12. SaveYa has indicated that they will not provide a refund for the 2 now-useless ecodes.

SaveYa advertised and invoiced me for Gift Cards, but actually delivered Merchandise Credit. If my purchase was fulfilled with electronic Gift Cards as they has indicated online and in the confirming purchase invoice,[redacted] would accept the ecards and I would not have incurred this problem.

I have asked that SaveYa either provide physical Merchandise Credit cards, replace the codes they provided with actual Gift Card codes, or provide a refund for the 2 ecodes that cannot be used. They have declined, stating that "This refund request is being declined as we do not refund for ecodes per our Terms of Service and further more the order is from September".

I contend that SaveYa should not stand behind their policy since SaveYa failed to deliver Merchandise Credit, and not the Gift Cards that they had promised.Desired Settlement: SaveYa should either provide $203.78 in physical Merchandise Credit cards, replace the codes they provided with actual Gift Card codes with a total value of $203.78, or provide a refund in the amount of $184.38, what I paid for the 2 ecodes that cannot be used.

Business

Response:

Hello [redacted] Thank you for contacting [redacted].com regarding your September 23rd order sydsp-[redacted]. SaveYa.com does not take responsibility for [redacted]s change on January 7th for their redemption policy of merchandise credits, and will not be issuing a refund for your order -[redacted]

Business

Response:

I"m sorry Mr. [redacted], but we stand by our initial response to your complaint.

Business

Response:

This refund request is being declined as we do not refund for eCodes per our Terms of Service, as well as the order being from September 23rd 2015, over 3 months prior to [redacted] policy change regarding their merchandise credits.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As stated previously, the business advertised the item being sold as Gift Cards, but instead delivered Merchandise Credits. Now the business stands behind their refund policy but does not acknowledge that they failed to deliver the items that they advertised. Since they refuse to exchange the Merchandise Credit for Gift Cards, I request that the Revdex.com record this complaint as a failure to deliver goods as advertised. Regards,

Review: Sold $600 worth of Chevron/Texaco gift cards to Save ya/Gift Cards.com they accepted the offer and I mailed off the gift cards the following day. After mailing them in, noticed an email from them (that following day) that they revoked the offer. They now have the gift cards and have not issued payment. I tried twice to submit an online ticket, no response. Called twice and was told to not worry, they would call me on 12/23-24 in which they did not call.Desired Settlement: I would like for them to complete the transaction as promised and provide the money as agreed upon, or simply return the 6 gift cards with the correct balance in which I sent them in.

Business

Response:

Hello [redacted], Thanks for contacting us regarding your order saveya-[redacted] Due to the large value of your order and your bulk seller application not having been processed, we were unable to accept your order, as it was over our $300/week acquisition limit. Your customer service ticket opened on December 18th ([redacted]) was responded to on December 22nd, letting you know that we received your gift cards and would be mailing them back on December 23rd. Your customer service ticket opened on December 29th (CSRHD-[redacted] was responded to today with the same information. This mail has delivery confirmation and a signature is required, so we can be sure of its arrival and acceptance. We apologize for the inconvenience that this over-the-limit order has caused. GiftCards.com