SaveYa

There verification process to sell a gift card was over the top and intrusive, they even make you keep a credit card number on file. I found out why... I sold a couple gift cards to them, both fine and valid with verified balances on them. They gave me wrapped, and I sold them. Late I recieve a check for them. Fine. But then some weeks later I get some strange emails supposedly saying now one of those gift cards, which they sold to someone else, had a $0 balance and they were "taking back" the money they gave me by charging my credit card on file. So they sold it, then tried to scam me by charging my card - so they get money twice off of this card. I contacted their customer service number which appeared to be outsourced overseas and they said they would look into it, but I got an email shortly after saying just the same thing. Incredibly fraudulent, I reported it to my credit card company. Do not trust SaveYa, it is a shady business.

Review: Hi,

I have been a customer of Saveya for a little over a month. I have sold a few gift cards, and every transaction has been processed correctly and paid out. However, I found out recently that my account was blocked. Saveya continues to give me no reason for the block. I do not believe that that is an acceptable response.

Thanks,

[redacted]Desired Settlement: I would like an explanation on why my account is blocked and hopefully have it lifted. I would like to continue to do business with Saveya.

Business

Response:

Hello [redacted], Thanks for contacting GiftCards.com regarding this issue. Our compliance partner placed the block on your account after noticing that your account information and login history had discrepancies. We are unable to provide more information than that, or remove the block, for both customer and business security and privacy. -GiftCards.com

Consumer

Response:

Review: On April 29, 2015, I place a order at [redacted]( which is same company as giftcards.com) for four [redacted] Gift Card with the order # [redacted] with the total amount of $1,506.71. When I try to use the Gift Card they showed $0 balance on all four of them. Right, after I placed the order on [redacted] I received a email from them stating the order was completed and within few minutes I went on their website to see if my codes were ready and they were ready after 30min I placed the order. I intimately try to use the codes online at [redacted] website and all four Gift Cards showed $0 balance. I called [redacted] on 4/29 around 3:30pm and told them about my situation and all they can say is we will have someone investigate it and you need to wait 24-48 hour for a response via call or email but I still haven't receive a respond from them yet. The ticket # they gave me was [redacted]. I even called back on May 1, 2015 talk to a supervisor but they told me they were busy and can't be reached and the response the customer service gave me was the same. On their website under My Gift Cards where I can see the Card# and PIN for the gift card that I purchased, it shows that the gift card's Last Verified Balance was on April 20, 2015 which is just crazy when I look at it because they sold someone a gift card on the 29th and was last check on the 20th, shouldn't they check the balance before sending it to me because it's not a small amount that I purchase. Still haven't receive a response from them yet and the transaction has been posted to my credit card. I spend $1,506.71 to purchase gift card and got scam, received them with $0 balance on it. I not saying they scam me but wish they can solve the issue better.. Also [redacted] is under Giftcards.com they are the same company with different name and entity.Desired Settlement: A refund of the amount $1,506.71 for the four [redacted] cards that I purchased from them which have $0 balance when I try to used it right after I purchase it.

Business

Response:

Thanks for allowing us to address your concerns. We do apologizefor the delay in our response to you. There were some technical issues thataffected your order. We do apologize for any inconvenience this may havecaused. Your account has been refunded in full. Thank you again for allowing usthe opportunity to address your concerns. We do sincerely appreciate yourbusiness.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.