SaveYa

Review: I tried to purchase gift cards on their site. They permanently shut down my account for "suspicious" reasons. They do not do what is advertised on their site. I would be happy to provide further proof of identity, but they will not accept it.Desired Settlement: Take permanent ban off account

Business

Response:

Hi [redacted]Thanks for contacting SaveYa regarding this issue. We understand why you're frustrated regarding your account not being able to transact; looking at your account and order information, our compliance partner reviewed data points from each and determined a block to be placed on your account to disallow for future order submission to them with your order information. We don't release the specific criteria that they are screening and reviewing orders on for our security and customer privacy reasons, and apologize for the inconvenience that this has caused.Best regards,The SaveYa Team

Review: I recently attempted to purchase a gift card from Save-Ya, but was unable because they had placed a $0.00 limit on my account. I called customer Service, and was told they had a problem with the system, they would enter a ticket, and I would be informed within 24-48 hours, when the problem was corrected. The next day I received a response to ticket # [redacted]. They replied that their compliance partner had reviewed my account, and was unable to remove the block. I would not be able to purchase from them in the future. No reason was given. In reviewing other complaints, others have experience the same thing if a credit card is not accepted. My previous order was refused by them when I used a prepaid debit card. They say "To protect our customers and our business, we review all orders for potential credit card fraud. If we find irregularities with a purchase, we will contact you to verify and confirm your order. We will NOT process or ship orders that require additional verification before confirmation is received from the credit card holder.", but I was not contacted until 4 days later, being informed the sale was canceled, and told by customer service nothing could be [redacted]e. Nothing on their site, in their FAQ, or "Terms and Conditions" says prepaid cards can't be used. I have purchased discount giftcards from many sites, but never had a problem like this. Their email ended with "Thanks for your continued support!! Your friends at SaveYa.com Customer Support." Hardly fitting after being blacklisted!Desired Settlement: First, I am due an explanation from them, not just saying that someone else decided not to allow me to purchase from them. Second, since I have followed everything on their site properly, and [redacted]e nothing wrong, my account should be reinstated, with an apology. Additionally, they need to clean up their website rules. Since they [redacted]'t accept prepaid cards, and will apparently blacklist someone who uses one, they need to state this policy where customers input card information. Since they say " If we find irregularities with a purchase, we will contact you to verify and confirm your order", they need to do this, not just cancel an order and relist the card.

Business

Response:

Hello [redacted]! Thanks for contacting us at SaveYa.com regarding this account issue. Our Compliance Department did an internal review of your account and determined that the block that was placed on your account cannot be removed; We know it's frustrating that we cannot provide specific reasons as to why a block was placed on your account that makes it unable to transact. We do not release these details for our customer's security and privacy, as well as for our own business security. In our Terms of Service, we do state that we accept payment via Debit and Credit Cards, as well as explaining the authorization process for the payment method on an account. We do not blacklist customers for inputting invalid or unable-to-be-authorized payment information. If our compliance partner or our compliance department detects irregularities with an order, we do have an automated process in place to contact the customer after the order has been placed to confirm the order validity. If an order fails to be authorized or verified, we do not message a customer with the specific reason for the order failing for the same aforementioned security and privacy reasons (attempting to use a stolen credit card, or other sensitive issues for example.)We apologize for the inconvenience that this has caused, but are unable to do business with your account.

Consumer

Response:

Review: I sold my [redacted] gift card to this company and agreed to accept $348.00 for it, though it had a value of $467.00.

I was then sent a check in the mail for $348.00 , but the check bounced, and I never actually got my money.

They stole my gift card, and I lost almost $350.00

I want my agreed upon amount of money.Desired Settlement: I want my $348.00 . This is what I agreed to sell them the gift card for.

Business

Response:

Hello [redacted]The balance of the gift code that we acquired from you was incorrectly depleted, and so your check payment was cancelled. In accordance with our policy regarding the selling of a gift card that has had it's balance altered or deactivated, our compliance department placed a block on your account that no longer allows it to transact. We attempted to contact you on 18/May/16 3:30 PM in customer service ticket CSRHD-[redacted], but that email was listed as un-read. That email notification has been re-sent with reported success today, May 25th.As attempting to cash/deposit that check would have resulted in a bank fee, we are issuing you a check for $12 for reimbursement for that fee. We apologize for the issue that this has caused. Your check will arrive within 7-14 business days via USPS First Class Mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I sold a [redacted] gift card with a value of $467.00 to this company . I agreed to a price of $348.00 for it, and they sent me a check. I deposited it into my bank account . But , evidently, it was a bad check, because my bank is returning it to me , and they are also charging me a $12 fee . SaveYa claims my gift card had no value, but I Know it did. I had Just received it from [redacted], and it definitely had a value of $467.00. And I had not used it one bit, before selling it to SaveYa. I sold it to them immediately after I received it from the store. Save-Ya stole my gift card, and I want my money back. I at least need the $348.00 I expected to receive . I must have my money back.I need my $348.00 as agreed upon. That gift card I sold to SaveYa definitely had a value of $467.00. They are evidently lying.

Review: I sold an [redacted]ift card online to this company and they were supposed to pay me $128.09. The card I was selling had a balance of $194.02. I got an email saying the sale was canceled, however the balance on the gift card has been depleted, and according to [redacted], the card was used in [redacted]... Well I live in [redacted] and have never even been to [redacted] I contacted SaveYa and they have no answers for me. I feel this is a scam and I want my money!Desired Settlement: I'd like the $128.09 that was supposed to be paid. I feel this is a huge scam and they took almost $200.00 from me and gave me nothing in exchange.

Business

Response:

Hello [redacted]! Though we can not find any issue with the handling of the code from order saveya-[redacted] and the status of the order and code correctly shows as revoked, we are submitting a one-time courtesy compensation for this gift code for the negative experience that you've had with our customer service team and ordering process. Your check will be for the offer amount we had made for the order ($128.09), and will be mailed via USPS First Class Mail to the billing address on that order. All the best,SaveYa.com

Consumer

Response:

Review: The online business stores credit card information after the first purchase without permission.

I went back onto the website to try and remove it, but there is no function to be able to do so.

I wrote an email to Customer Support to remove all of my credit card information as well as delete my account as this is not a good business practice.

It has been more than 48 hours and no response to any of my requests.Desired Settlement: A confirmation that my credit card information has been wiped from their system and that my account has been closed, I do not wish to do business with them again and want all of my account information wiped from their system.

Business

Response:

Hello [redacted]!In accordance with SaveYa's Terms of Use and Privacy Policy that are agreed to prior to placing an order, when a credit card is authorized to a customer account, it is securely stored in the event that a refund may be processed to it or in the event that the authorization for the order should be reversed. For these reasons, we do not remove or allow for the removal of Credit Card information from an account, nor give our staff the ability to view or edit that billing information. As this is the case for active use accounts, your account has been closed as requested. Best regards,The SaveYa Customer Service Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While it says that my account is closed, I want to make sure that all of my personal information as well as my credit card information is deleted/removed from their system. Just because an account is closed, often times, businesses still keep customer information. I explicitly requested this (and my account to be closed) as well as a confirmation.

Regards,

Business

Response:

Hello again [redacted] To confirm, your account information has been removed from SaveYa.com Best regards,The SaveYa Customer Service Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: A GIFT CARD I SUBMITTED TO THEM TO SELL WAS ACTIVATED AND USED IN LESS THAN 24 HOURS. SAVE YA TOLD ME ME THEY DIDN'T ACCEPT THE GIFT CARD AND THEY HAD NO FURTHER INFORMATION FOR ME. WHEN I CONTACTED [redacted] I WAS INFORMED THE CARD WAS USED IN [redacted] TEXAS. I LIVE IN [redacted] AND THE GIFTCARD WAS ELECTRONIC THE CARD WAS AN E-GIFTCARD THAT WAS JUST RECEIVED BY EMAIL THE DAY BEFORE. THEY WERE UNWILLING TO LOOK FURTHER INTO THE SITUATION TO HELP ME FIND OUT WHAT HAPPENED TO AN $817.49 GIFTCARD THAT THEY ONLY HAD THE INFORMATION TO.Desired Settlement: I WOULD LIKE THEM TO TAKE A DEEPER LOOK INTO THE TRANSACTION AND FIND WHERE THIS PROBLEM OCCURRED AND EITHER REPLACE THE GIFT CARD OR ISSUE THE CHECK FOR THE PURCHASE AMOUNT ON THEIR END.

Business

Response:

Although SaveYa cannot find any wrong doing with the handling of this gift card balance, we are issuing you a refund for this gift code in the form of a check for the offer amount on your purchase order in good faith. Your check is being mailed via USPS First Class Mail to the billing address from your purchase order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I submitted a gift card to SaveYa.com (a subsidiary and affiliate of [redacted]) on January 10. They told me that a check was sent January 11. On February 1 I called to check on the status of the check because I had not yet received, I was told by CSR that the "Account Manager" was "aware of the situation" but I could not speak with this individual. The simple solution would be to cancel the check supposedly sent on January 11 and simply issue a new one, but I was unable to speak with the "Account Manager" about this issue. My concern is that SaveYa has already taken all the funds from my gift card and since I have no way of getting my agreed payment, how am I as the customer to know whether SaveYa is a real business or simply stealing from me?Desired Settlement: I need a new check issued asap or the funds sent to me via Paypal. There is a very simple solution to this issue, but SaveYa does not seem to be willing to help other than having it's foreign-based Customer Service Reps assure me that "they are aware of it" and "working on it" but no real solution is offered.

Business

Response:

The customer's receipt of payment was successfully arbitrated via emails with Eric [redacted]i at SaveYa, and a [redacted] payment was made the the customer on February 16th, 2016 with [redacted] Payment information "transaction ID # [redacted]

Consumer

Response:

Dear Revdex.com, despite initial difficulties in dealing with SaveYa, I later received excellent support from their team in getting my issue resolved. I am very happy with their response and would like to close this case with Revdex.com.Thank you,[redacted]

Review: I purchased an $25 dollar e-gift card for [redacted] from [redacted] (owned by GiftCards.com LLC) at the price of $20.35. Their site claims that that the turn around time for the e-gift card transactions is available within "minutes of your approved order." After approximately an hour of having made my order I called [redacted]'s customer service number asking when I would receive my e-gift card code and was told that since this was my first time purchasing from the company, it would take about 7-8 hours to "verify" my information. Throughout this time my order's status was listed at pending. During this period my order status changed from pending to complete, however I still had not received the code. I contacted customer service again to find out where my order was, and was told that it would still take time since this was my first purchase. I found it misleading that my order was "complete" when clearly there was allegedly work still being done behind the scenes. I contacted customer service again the following day, questioning why my order was complete and the delivery status was "available," and I why I still hadn't received my e-gift card code and the associate opened up a customer service ticket for my order which I was told would be responded to within 72 hours, but I was not contacted by the company at all during that time and my order status remained "complete" and my delivery status, "available."Desired Settlement: I payed $20.35 to the company, and was to receive a $25 gift card from the company. Seeing as I gave them my money and they had not sent me any product, I would like the face value of the gift card I purchased returned to me for the trouble and inconvenience they have caused, however I would be willing to settle for a return of my money and an apology issued by the company for their dissatisfactory service.

Business

Response:

Hello [redacted],Thank you for contacting GiftCards.com about your [redacted] order [redacted]”, We apologize for the delay in approving, processing, and delivering your order, as first time purchases do take a slightly longer time to process on average. Our records indicate that your order was completed in a 31 minute time frame, and not hours as our customer service representativescommunicated to you, for which we apologize. Your gift code is available on your [redacted] account at [redacted]

Our goal is to resolve customer issues within 3 business days. While this is within that time frame, we express our regret for the lack of clarification on our response time. We sincerely apologize for the inconvenience that has been caused by these miscommunications and the short delay in getting you your order.-GiftCards.com

Review: Without my knowledge and permission, GIFTCARDS.COM shared my credit information with SAVEYA.COM. SAVEYA.COM used this credit card information during a "quick checkout" when I wanted to use a different credit card. Note that I didn't enter any credit card information during this checkout.

I contacted SAVEYA.COM and was initially told that the transaction will be cancelled and they will issue a refund. Later on, SAVEYA.COM reneged on their promise in an email:

"Your order is unable to be cancelled or refunded, as we do not issue refunds for digital codes. We apologize for the misinformation provided to you by the GiftCards.com"

The problem is: I already made a separate purchase at SAVEYA.COM using the credit card I wanted to use. This after believing that the first transaction will be cancelled.

SAVEYA.COM/GIFTCARD.COM refuses to issue a refund in the amount of $249.38 to me even though they told me that they would.Desired Settlement: SAVEYA.COM/GIFTCARD.COM should honor their word. If they say they will issue a refund, they should issue a refund of $249.38.

Business

Response:

Hello [redacted], In the partnership between GiftCards.com and SaveYa.com, the only accountinformation that is shared is a customer’s login information and name. Nobilling information is shared between either of these sites. Any credit cardinformation that is linked to a SaveYa.com account has to be added and verifiedby the customer before checkout, or at the final stage of checkout.Unfortunately in your correspondence with the GiftCards.com call center, theoutsourced call center representative that you spoke to provided you withmisinformation about cancelling your SaveYa.com order, when they had no rightor knowledge to do so. We have addressed this with our GiftCards.com callcenter partner so that it does not happen again. It is in the SaveYa.com FAQthat orders are unable to be cancelled once they are placed. We are unable toissue you a refund. We again apologize for the misinformation that was providedto you by the call center that was not representing SaveYa.com.

Consumer

Response:

Bought a gift card from SaveYa that did not work at [redacted].

It has been over a week since I called and still no refund.

All my emails go unanswered.

I have had to get my credit card company involved.

Review: I sold a brand new $100 [redacted] giftcard online to [redacted], a subsidiary of GiftCards.com on 8/30/2015 through their website. The site asked for the merchant of the card and card amount. The site provided me with an offer to buy the card for $85.01 and I agreed to this offer and processed with the transaction. Today (8/31/2015) I received an email from [redacted] saying that the transaction had been processed and that there was only a balance of $25.00 on the card, therefore sending me a check for $21.25.

I was also charged a fee of $1.47 to my checking account which was unauthorized and was never mentioned during the online selling process.

I've tried calling the customer service, but it wasn't much help. And after reading the other complaints on Revdex.com, I decided to submit my complaint as well.Desired Settlement: The payout for the [redacted] gift card should be $85.01, but so far I've only gotten paid for $21.25. Please pay the remaining amount of $63.76. I also was charged a fee of $1.47 to my checking account that was never mentioned during the online process. Please refund this amount as well for a total of $65.23.

Business

Response:

“Hello [redacted]As we responded in your customer service ticket, weverified the balance of the card at $25 at 5:26 PM on 8/30, and calculated yournew offer based on that verification. Your order was settled at that time andsold shortly after, so we were unable to re-verify the balance of the card. Weare sending you a check payment, in addition to the $21.25 settlement check weinitially sent, for $63.75 that will be mailed via USPS to the same address asthe original settlement check. As for the $1.47 authorization hold we placed onyour card at the time you created your purchase order, it is in our Terms ofService that we place a small authorization hold that will drop from your cardwithin 3 business days as a security measure. This is not a fee, and just atemporary hold. We apologize for the inconvenience that this has caused. -GiftCards.com”

Review: Purchased a [redacted] Gift Card from [redacted] (Subsidiary of giftcards.com) on 7-5-2015. I immediately went to bestbuy.com to validate the value of the card and it was zero. I called [redacted] support and they apologized and said I should receive a refund in 48 hours. Here it is 10 days later and I still do not have a refund, or even a date for a refund. I have called in every day and every day they tell me a ticket has been submitted but nobody has worked on it. The last customer service rep I spoke to said they are only a call center and have no access to the folks who have the authority to issue either a refund or a replacement card.

Details of the transaction below.

Order # Date Placed # of Cards 1 Tota l Status

[redacted] * [redacted] Complete

Gift Card Id Gift Card Purchase Price Savings Delivery Status

[redacted] 5.30%Desired Settlement: Either a full refund or a working replacement gift card for the $218.49 will be acceptable.

I thought I'd save 5% but instead I'm out 100%!

Business

Response:

GiftCards.com has contacted Mr. [redacted] on Thursday July 16thand are refunding his purchase to fully resolve this complaint. Below isour correspondence with Mr. [redacted] “Hello[redacted] Thank youfor contacting us regarding your [redacted] order [redacted]. We reached out inresponse to your customer support tickets yesterday and issued you a refundsuccessfully for this [redacted] eGift code. Your credit card statement shouldshow the refund within 6 business days from when the refund was processedyesterday, July 15th. We apologize for the inconvenience that this has caused”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Tried to sell two gift certificates issued to me on [redacted].

My offer was rejected by their system and no payment was issued.

Tried to use the gift certificates and found they had no balance.

Website or employees out right stole from me.

No others even knew I even had the certificates except for this company.Desired Settlement: Full compensation

Business

Response:

Mr [redacted]We apologize for your experience on [redacted] I believe we have discussed this matter with you on multiple occasions through our support team, but please allow me to review the facts formally.- We received your submission of 2 [redacted] Airlines cards on 5/3/15- It is our practice to verify every card balance before we confirm an offer amount.- We attempted to verify the card's balance multiple times starting on 5/3, but to date have not been able to do so.- We even spoke with [redacted] to confirm that the card numbers entered was a real card numbers and [redacted] has advised that the card numbers do not match any gift cards in their system. They did advise that these might be Rewards Credits that can only be redeemed by the recipient.-- If you would like to verify the balances yourself please feel free to check them on: [redacted]

It is our practice to notify our card sellers by email when a card is unable to be verified and to alert you that your card(s) is not being acquired by us. Please see the attached screen capture of your submission records to see that our system advises that there is a missing PIN. We hope that you attempt our service again at a later date. Thanks

Review: Sold my $52.95 gift card to SaveYa which is a subsidiary of [redacted] I completed the transaction on the 9th of January. It is now the 26th of January. Sent email asking about the check. No email response which I sent out 5 days ago.Desired Settlement: $39.72 check mailed to me again or P[redacted] credit since I never got the check. Prefer [redacted] credit now since I don't want to wait for another check and it is instantly verifiable that I received it.

Business

Response:

Hello [redacted] Thank you for contacting [redacted] regarding your payment. Your check number [redacted] was issued and mailed on 1/11. As per SaveYa’s FAQ, it may take up to 14 business days for your check to arrive via USPS First Class Mail. If after 1/29 you have still not received your check, please contact [redacted] so that we may cancel the previously issued check and arrange for a new payment. -GiftCards.com

Business

Response:

This payment has been made on 2/3 directly via the [redacted] address provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is greatly appreciated and very satisfactory

Regards,

Review: I sold a gift card to saveya.com on 11/21/2015. They proceeded to send me 2 checks (both for the full amount), which was an issue with their billing department. When I contacted saveya, they gave me the check number that I should deposit. I deposited the check that they advised, and the check bounced. I was charged a $12 fee by my bank.

I contacted saveya and after a week, I was able to get a response from them. I requested a new check be issued, with an additional $12 to reflect the fee from my bank. I also requested for the check to be shipped with tracking and expedited, since there is already a huge delay. Saveya said they would send a new check with the correct amount, but did not expedite.

On 1/4/16 they mailed the check out and said it would arrive within 7-14 mailing days. Today is the 15th mailing day and I have not received any payment from them. I sold them the gift card almost two months ago!Desired Settlement: I would like my original check for $70.95, plus an additional $12 to cover the expense of the bank fee that I was charged because of them. I would also like this new check to be shipped expedited with tracking so I can be sure that I will be paid.

Business

Response:

Hello [redacted], Thank you for contacting GiftCards.com regarding this issue. After your contact with SaveYa via ticket CSRHD-[redacted] on December 23rd, they reissued you a check for $82.95 on 1/05, which should have arrive via USPS First Class Mail by now. As it has not, they have requested that check be cancelled and a new check be mailed to you for the same amount. Your check will be mailed to the address in [redacted], California via USPS First Class Mail, but tracking services will not be provided. -GiftCards.com

Review: I received a [redacted] gift card from OmniCard, owned by [redacted], in the amount of $278.57 in the spring of 2014. The card has to be activated before its first use, I did that on 1/8/2015. When I tried to use the card in Feb, 2015 I was told the card expired and had zero value. Knowing the FTC requires gift cards to be good for 5 years I contacted OmniCard for a replacement card. They refused based on two things: First, they define it as a gift certificate so they can get around the FTC rules. It's a card with a [redacted] logo, the company is called OmniCard, the card itself says 'card' 8 times, the paper the card comes on says 'card' 11 times. My conclusion is its a gift card and should abide by the FTC rules. Their second point was that they returned the money to the purchaser when the card expire, so they had no money to put on a replacement card. I contacted the purchaser and they said they don't have the money.Desired Settlement: A replacement gift card in the amount of $278.57 to replace card #xxxx xxxx xxxx[redacted]

Business

Response:

Thanks for reaching out to us. We appreciate the opportunity to address your concerns. The card you have ending in [redacted] is a Rewards card not a gift card. The purchaser of this Rewards card [redacted]) determined at the time they placed the order all aspects of your Rewards card, including the expiration date. The purchaser set this Rewards card up specifically to expire at midnight EST on 1/31/2015. We have absolutely no control over that. The expiration date was 100% the purchaser’s decision at the time they placed their order. The Rewards card has the expiration date clearly embossed on the front. OmniCards.com sincerely does everything we can to ensure that all of our customers are provided with all relevant information relatingto their Rewards card at the time the card is issued. We are sorry to hear you aren’t completely satisfied with your experience, but we do appreciate your feedback. Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I tried to sell several gift cards to then that I got for Christmas. They accepted one that I had to mail in, accepted two more online, then when I tried to add a 4th they refused to take any more. These were all $25-50 cards, nothing ridiculous. On top of that, they told me my account was now "blocked" and that the previous sales they agreed to see rejected. Now I am left with one card I already mailed to them which will have an unknown fate, two I have to try to sell somewhere else and hopefully they haven't stolen the info, and I entered my CC info on their site. It seems like a scam to me.

Review: I purchased two $40 [redacted] gift cards from giftcards.com company saveya. I tried to used the gift cards at [redacted] but they have $0 balance on them. I have contacted the company several times since december 29 through email and phone and everytime they say they will look into it and contact me within 24-48 hours. I have not received my refund yet.Desired Settlement: Refund my money.

Business

Response:

Hello [redacted], Thanks for contacting GiftCards.com regarding your order for these [redacted] gift cards. We’ve just processed your refund request after you did not receive the gift cards for this order. Your refund will be visible on your credit card statement within 6 business days. -GiftCards.com

Review: I tried to sell 2 X $100 [redacted] gift card on Saveya.com( trans #:SAVEYA[redacted]. The transaction didn't go through after I entered number and pin of the two gift cards. I contacted customer service immediately, I was told there was a block on my account and couldn't be removed, so they couldn't accept my new order. This is FOR NO REASON though. Anyway, I didn't sell the cards and decided to use the cards myself at [redacted] store today. To my surprise, I was told it's 0 balance in either of the two cards. I have kept the cards with me and I have never told anyone the card numbers and pins other than Saveya. Therefore I believe the company has an issue on their end.Desired Settlement: I would like my 2 $100 [redacted] gift cards refunded

Business

Response:

Hello [redacted],Upon review of purchase order saveya-[redacted], it appears that these gift codes were not correctly handled in the processing of your order, but a check payment was still generated on 1/21 but never successfully processed. As such we are mailing a new check payment to your billing address from the order for the amount of $171.22. Your new check will arrive within 7-14 business days via USPS First Class Mail.Unfortunately, our compliance partner's block of your account is unable to be lifted, but we've made it so you should be able to access your account without any issue. We apologize for the inconvenience that this has caused.-SaveYa.com

Review: On Jan 6th, 2016 I sold a 99 USD [redacted] gift card to SaveYa, LLC via their online tool. As payment for the gift card, I received a check for a sum of 90 USD.

I attempted to cash the check on Jan 11, 2016. Two days later, I received notification from [redacted] Bank, my financial institution, that the check had been returned and that I should "Refer to Maker" for resolution. I was also charged a 12 USD fee for a returned check.

I contacted SaveYa vis their online customer service portal on Jan 17 about the issue; I received no response.

I called their Customer Service Line and was told that this issue could only be resolved by the Accounting Department -- a department not available for me talk with. A ticket was issued on my behalf to discuss with the Accounting Department. I received a response on Jan 26 - "A new check has been requested... Your new check should arrive within 7-14 business days..."

As of Feb 29, 2016, I had still not received a check from Saveya. I contacted the company via their online portal asking about the status of my check and received a prompt response. "The $90 check number XXXXX... was reported as cleared by your bank and was not reissued".

The check never cleared my account; I am still waiting on my money. I have all of the documentation from [redacted]egarding this issue, including a comprehensive bank statement and relevant returned-check notifications.Desired Settlement: Payment for goods delivered amounting to 90 USD. I also request that Saveya reimburse me for the 12 USD returned check fee charged by my financial institution due to their banking issues.

Business

Response:

We have reviewed the communications regarding this item and determined that there was an internal issue in communicating the correct check status for this order. The original check had a stop-pay put on it when the new replacement check had been requested on January 26th. When this stop-pay was put into place for the initially issued check, it was marked as cleared erroneously. When the replacement check request was reviewed, it was cancelled due to this incorrect status, and consequently it was also wrongly communicated that this check would not be reissued. To correct this, a $102 check was printed and mailed today for the $90 and $12 check fee that was incurred. This new check will arrive via USPS First Class Mail within 10 business days. We sincerely apologize for the breakdown in communication that caused this to be escalated to this level without resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (pending receipt of the promised check) is satisfactory to me.