Schindler Elevator Corp.

We apologize for the delay in this The check was mailed on July 7th and has since cleared our bank

To clarify, all of the numbers on this account are actually still under a year contract The devices were purchased at a substantial discount below C Spire's cost However, due to facts in this matter, C Spire will allow for the disconnect of all mobiles without early termination fees This needs to be coordinated through [redacted] at 601- [redacted]

Generally,data flows are not guaranteed and may be altered based on usageThe customer service agreement permitsC Spire Wireless to limit data volume and throughput to protect its network: C Spire reserves the right to (i) limit throughput or amoun tof data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows.However, as a showing of good faith, C Spire will change the plan back to the original plan that Ms [redacted] has requested This will take place today

On May 20th, Mr [redacted] ordered phones at substantially discounted prices Together, these were billed at nearly $1,under their cost to C Spire As part of this agreement, Mr [redacted] was to use the devices for months When these devices are ordered, if they are not activated with the new contract within days, the full price is charged for these phones When Mr [redacted] activated one of the devices, the amount charged for that device was credited back to the account If he will activate the other device, the contract period will begin and the amount charged will be credited back

Ms [redacted] is on a C Spire pay as you go account When a customer pays on this plan, it is for the next days and includes the day in which it is paid If Ms [redacted] paid on the 1st, the service would expire the night of the 30th It appears from her complaint that it worked in this way we hope this information is helpful

C Spire has an expired account in Ms***'s name If she will contact our customer service department at 855-*** and ask to complete a fraud report This will be reviewed by our revenue assurance department and they will deal with Ms*** directly

When C Spire upgrades a phone and ships it, the customer is required to activate that device within days or the phone will be billed at full price Ms***'s phone was not activated during this time frame However, this was brought to our attention and the account was credited
on June 6th We hope this resolves the matter

Complaint: ***
I am rejecting this response because: I only paid the outstanding balance because I had job offers to respond to and I could not do that without phone serviceI have never experienced poor customer service with CSpire until this incident occurredI do have the email that I sent requesting one reverse payment in the amount of $That was the only payment that should have been reversed because it was over paidThis situation will result in CSpire losing a customer all because they need to communicate with count holders instead of just doing things after two or three months from the occurrenceI will attach a photo of the email to show exactly what I sent to the company
Regards,
*** ***

The payments that were reversed on Ms***'s account were requested by the card provider These were credited to the appropriate card Therefore, the current billing is correct on this account

If Ms*** will agree to return the equipment in good working condition, C Spire will waive the early termination fees on both lines

Ms*** does have a credit limit of $ This means that at any time her billed charges plus her unbilled usage charges total $or more, her services will be interrupted However, Ms*** also receives a bill each month This bill is due days from the bill cycle close
which is the 25th This makes her bill due on the 14th of each month Should the bill not be paid by the 14th, it is subject to interruption for being past due regardless of the amount Ms*** has consistently had a past due balance for the last several months If Ms*** will bring her account up to date, she should not have issues with her services being interrupted.C Spire is not in breach of contract for interrupting past due accounts

Complaint: ***
I am rejecting this response because: first of all, there is only one line still under contractSecond of all, we purchased all of
the phones outright at a discounted price by Cspire for signing the year contractSince we had to purchase new phones when switching to Cspire, we will now have to buy new phones if we leave Cspire. We did not want nor ask to be dropped from the unlimited data plan or our contracts. Therefore, We would like to keep our phones and have the last contract dropped
Regards,
*** ***

ON April 3rd, payments were made to Ms***'s account for the amount of $and $ Those payments were disputed by the credit card holder through the provider of that card At this point, C Spire is obligated to reverse those payments These payments were clearly shown on
Ms***'s April bill showing where she had received credit for these When these were placed back on her account, her account was temporarily interrupted until these payments were made Due to the fact that we were discussing this with her by phone, we recommended she show us identification and make the payments to get the service back on She has since made payments on the service is now working While we regret the inconvenience, customers are responsible for confirming that payments that are credited to their accounts are made by them and authorized

When this bankruptcy was filed, C Spire was not listed as one of the included creditors However, due to the time that has passed since the relationship, C Spire has ordered removal all records from the customer's credit file

Mr***'s billing period is from the 5th to the 4th of the next month On April 4th, he was billed for service through May 4th This bill was $ He ported his numbers on May 5th His May 4th bill was for $ He was billed on June 4th for $ This has
since been credited C Spire does not show any billing after the ported number in the amount that Mr*** is reporting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This check cleared the bank on January 4th, 2016.

Ms. [redacted] returned 2 devices and these were properly credited.  Her account was disconnected because it was past due.  She hasn't made a payment since October 13th.  The early termination fees she has been charged are a result of the disconnect of devices that were under promotional...

offer contracts.  If Ms. [redacted] will pay the account up to date, C Spire will waive those fees and reconnect her account.

If a customer's service is suspended for non-payment that does not stop them from receiving another bill for service.  C Spire reversed the charges for the device (early termination fee) on July 14, 2017, that this customer was billed due to non-payment.  The customer has paid their account balance as of July 14, 2017.

C Spire regrets this inconvenience.  We have credited the account for $150.  We hope this resolves the issue.