Schindler Elevator Corp.

Complaint: [redacted]
I am rejecting this response because: The issue regarding  the early termination fees is the fact that I had to switch services because you could not service me any more.  It was not of my choosing.  It was a service issue and I should not be punish with early termination fees because of a service problem.  I would have never ending my contract if you would have provided service.  I would have love to stay with C spire, never had any trouble before this.  But because you could not fix the tower issue I was force to another provider.  I have had lots more money out of pocket than fees because of having to go with a new provider.  This is not good business.  Your services ended not me ending early.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

C Spire is waiving Ms. [redacted]'s outstanding balance of $847.87 and will not require the return of her phone.  We hope this resolves the issue.

C Spire reviewed a call from Ms. [redacted] on July 9th.  In the call, the representative clearly stated the costs to upgrade her phones.  If there were other communications that were conflicting, we apologize for this.  However, the prices she was presented in this encounter were...

correct.

Complaint: [redacted]
I am rejecting this response because:1) After a number change, reactivation is required by dialing *228 from the handset. This was never done on the 2 devices. Incomplete activation of service does not result in "continued service". CSpire would not have been capable of 'continued service' without this action being completed. A prorated credit should be issued for the service interuption.2) This is an unethical business practice. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: tethering was available at no charge until Windows 10 became available and new software was available for download to iPhones. This was purposefully done in order to flag CSpire so they can block tethering and hold your internet ransom until you pay the fee. This is also not the main issue I have with CSpire. My service has had issues with working with each phone purchased. Their solution is to get another phone. I make outgoing calls to friends and family and I am connected to the Verizon wireless network. While incoming family and friends get connected to a lady name [redacted] when they dial my number. When I place a call to customer care a ticket is usually created with no follow through. Throughout the six years of service I have been lied to in order to try and get me out of my grandfathered plan (the call was reviewed and they had to reinstate a similar plan), repeatedly called for six to nine months trying to get them to take the insurance charge off of my bill only to be charged when I was told each time I called that it had been removed for them then to reimburse me for three months even though there was proof I had called previously in the records and most recently called to see why I had paid down my bill and it was remaining high and no customer care representative could tell me why because it wasn't available yet. While creating this ticket, I inquired about my poor connection and tethering. My internet buffers and I have bad quality phone service due to the prior reported incidents with routing. I simply asked why should I stay their customer? Come to find out, two days later, it was tethering charges where my daughter and I tried to exit out of tethering by pushing x. I was charged $80 in one minute. Tethering is $20/1GB. They removed $60, but refused the last $20 to be removed. I asked if they could prove I used it, then I would pay it. I was told that I need a data report that I have to pay for which will not tell the difference between data on the phone and data through tethering. I have also been told that there is no way I have the connectivity issues that I have because no one else does. You can Google and see for yourself.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted]'s payment was received and posted on December 21st.  The late fee has been charged well before this time.  On December 29th, this payment was returned to C Spire for non-sufficient funds.  Therefore, there will be no refund of late fees.  Ms. [redacted]'s account is past due...

at this time.

Cspire sent me prepaid Ups box to ship phones therefore I had no tracking number! Cspire should've had tracking number if they paid...

for shipment!!  I haven't hired attorney but consulted with one this is a federal violation in some mailing law from what he says. I am in no way responsible for fees on my account for cspire's failure to get tracking number on something they paid for

The number listed on this complaint is not in the name of customer who has filed this complaint.  When a customer signs up with C Spire, they have 30 days to try the service and can disconnect with no penalties.  This line was activated in June of 2014 and later upgraded to an new device...

in February of 2016.  If the account holder would like to disconnect, we can discuss this with her and waive any early termination fees.  However, since there have been multiple devices purchased, we would require the device to be returned.

Generally,data flows are not guaranteed and may be altered based on usage. The customer service agreement permitsC Spire Wireless to limit data volume and throughput to protect its network: C Spire reserves the right to (i) limit throughput or amoun tof data transferred, deny Service and/or...

terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows.However, as a showing of good faith, C Spire will change the plan back to the original plan that Ms. [redacted] has requested.  This will take place today.

C Spire Wireless reserves the right to protect its network by limitingdata usage as provided under the terms of the Customer Service Agreement. C Spire seeks to continuouslyimprove management of its network and service levels, and at the same time meetcustomer expectations for data volume, quality...

and speed. Customers are informed of C Spire’sneed to reasonably manage the wireless network. The customer service agreementprovides C Spire the right to limit throughput or amount of data transferred inorder to protect the network: C Spire reserves the right to (i) limit throughput or amountof data transferred, deny Service and/or terminate Service, without notice, toanyone it believes is using the Service in any manner prohibited above or whoseusage adversely impacts its network or service levels, and (ii) protect itsnetwork from harm, which may impact legitimate data flow.Likewise, customers are informed that C Spire may amend orcancel a service plan at any time, upon thirty days’ notice: Amendmentsto this Agreement must be in writing and signed by both parties, except thatamendments may be tendered with thirty (30) days' notice to Customer (includedwith a bill or otherwise) and use by Customer of Service after such noticeperiod shall be construed as and be acceptance of such amendment. C Spire maycancel a Service plan upon thirty (30) days' notice at any time. Inaccordance with the customerservice agreement, C Spire sent Ms. [redacted] a notice of plannedamendment of her service plan. Infact, C Spire discontinued offering its unlimited plans in November of2014.  C Spire is working towards the orderly migration of its legacyunlimited customers  to rolling dataplans, such as the 6GB rolling data plan offered to Ms. [redacted].   Under this plan, any portion of allotted datanot used in a given month is rolled to the next month, up to a cumulativemaximum amount of 6GB rolled into any billing cycle.  Data passes are available for purchase, asnecessary, for additional data. Ms.[redacted]is welcome to either change to the 6GB rolling data plan or she is also free toselect among C Spire’s service plans to accommodate her desired usage. CSpire’s datamanagement tools empower the customer withrolling data plans (up to the plan’s monthly limit), data balance checks at datapass.cspire.com,data overage protection and purchase of additional data using Optional Data TopUp Passes. Ms. [redacted] can make an informedchoice among plans whose terms are transparent and clearly stated.

We notified Mr. [redacted] of the fact that his plan would be changed via text message on April 22nd.  The plan should not have been changed until May 22nd but was inadvertently done on May 13th.  We have credit his account $582.87 for the overages and this leaves him only with a balance for...

the early termination fees.  Should Mr. [redacted] choose to return those devices, we will waive this balance as well.

C Spire has replaced all of its equipment.  The service is now working properly and a credit has been issued to Mr. [redacted]'s account.  We hope this resolves the matter.

Complaint: [redacted]
I am...

rejecting this response because:  I am complete unsatisfied with C-spires response.  They are not willing to make good for their error.  They are turning me over to collections on 8-24-16 for something I was not aware of. There are policies in place if there are outstanding balances that they did not follow.  No reason for the customer to suffer to their lack of professionalism.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: You know this service dosnt work .  But you still refuse to do the right thing. I paid the last months bill this will be the last money you will cheat me out of. I did what the State of MS attorney generals office told me to do to work things out with you. I will send your responce to them and let them handle getting my money back. YOU CANNOT CHEAT YOUR CUSTOMERS AND GET AWAY WITH IT.  You will not get another dime from me. See you in court......[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was credited back last night. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the month of July 5 to August 4, 2015. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]