Schindler Elevator Corp.

This customer uses over 20 GB of data every month.  C Spire will not be refunding any money nor releasing this customer from their contracts.  If this customer wishes to port out their numbers to another carrier, they will be responsible for the Early Termination Fees.

Complaint: [redacted]
I am rejecting this response because: I was not okay with it but since I had no choice in the matter cause it was obvious I was being screwed over in the matter and the supervisor who called me on the phone after the fact stated that Cspire would send me a phone the same as mine's since the phone I sent them had already been refurbished..So I said okay and I would like that phone sent to me I had no choice but to accept the matter since it was obvious that I had got a bad deal on the matter. The supervisor that she would send me a replacement phone like the one I turned in since the one I traded in had already been processed. So I am still waiting on the replacement phone..And soon as my contract is up Cspire will NO LONGER have my business.
Regards,
[redacted]

C Spire will disconnect these services and make sure it reflects the date requested.

There is no record that this unlock has been submitted.  If Ms. [redacted] will call [redacted] at 601-[redacted] with her phones in hand, we can get this done immediately.

Ms. Holcomb's bill cycle with C Spire closes each month on the 4th.  Every month, customers are bill for the upcoming cycle.  Due to the fact that this amount is fully billed, C Spire provides this service through the closing date of the cycle.  If a phone is disconnected during this...

time period, C Spire either keeps that number active or provides a temporary number in order to supply service for that time.  This is spelled out in C Spire's terms and conditions that are agreed upon by our customers.

This customer contacted C Spire to request a Final bill showing a zero balance and to request to have his iPhone devices unassigned/ unlocked from C Spire.  This customer's bill closes on the 25th of each month.  When this customer's bill closed on January 25, 2017, this customer owed C...

Spire $451.51.  This customer made a payment for this amount on January 31, 2017.  When this customer's bill closed on Saturday, February 25, 2017, it showed a zero balance.  C Spire cannot randomly generate a bill showing a zero balance until the billing cycle closes.

This customer has an appointment scheduled for 9/14/17 to visit a C Spire Retail store so that they can try to duplicate the customer's issue.

C Spire has issued a $50 credit to Ms. [redacted]'s bill and hopes this will resolve the matter.

We have already responded to this complaint.

If Ms. [redacted] will return the data only device, C Spire will waive those charges.  Also, we will be glad to explore warranties for her other devices but no further credits are being offered at this time.

The repair cost for Ms. [redacted]'s phone is $265.  This prices is set by Apple.  To upgrade was much less costly and this is what we advised her to do.  If she would still like to have the phone repaired and not upgrade, we will be glad to reverse the transaction and have this done for...

the $265 price.  She can inform [redacted] at 601[redacted] if she would like to pursue this.

C Spire has contacted this customer and completed the porting process.  C Spire has also agreed to honor the promotional offer for the customer and we have also issued a $50 credit to her account for the issue.

C Spire personnel will contact Ms. [redacted].  The billing amounts she is reporting and the actual bills that we produced and sent are vastly different.

Complaint: [redacted]
I am rejecting this response because:I DID CALL SAMSUNG REPEATEDLY OVER THIS UNFORTUNATE SECURITY BREACH MATTER!  THEY DID NOTHING TO RESOLVE THIS ISSUE, BECAUSE I NEVER GOT A CUSTOMER SATISFACTION SURVEY.  OTHERWISE, SAMSUNG WOULD HAVE BEEN MORE AGREEABLE TO RESOLVE THIS MATTER.  AFTER FIVE (5) SEPARATE CUSTOMER SERVICE CALLS TO SAMSUNG, WITH NO RESOLUTION, I INFORMED SAMSUNG I WOULD BE REPORTING THIS BAD-FAITH CLAIM TO THE Revdex.com.    
Regards,
[redacted], Jr.

Complaint: [redacted]
I am rejecting this response because: The issue regarding  the early termination fees is the fact that I had to switch services because you could not service me any more.  It was not of my choosing.  It was a service issue and I should not be punish with early termination fees because of a service problem.  I would have never ending my contract if you would have provided service.  I would have love to stay with C spire, never had any trouble before this.  But because you could not fix the tower issue I was force to another provider.  I have had lots more money out of pocket than fees because of having to go with a new provider.  This is not good business.  Your services ended not me ending early.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have very poor, limited, & more often than not, no cellular connectivity within my home, ([redacted]) and the surrounding family owned property., where I will be spending a large amount of my time. As a result of my recent job loss, I will be actively seeking employment, as well as providing contract labor, i.e, (will be self-employed) for this unspecified period of time, and intend to utilize the my home and facilities we have available to me on the surrounding family owned property.The inability to communicate verbally or electronically in today's market is creating difficulties for me as seek to continue to provide for the needs of my family.Yes, we in fact use in excess of 20+ GB of data per month, have since the account was opened.I suppose I could explain that my oldest child completed his last semester at [redacted], and while in attendance he did not reside during the week at our home address. That he did use the data when necessary to complete his assignments as well as complete an online course required for his chosen curriculum. Also, he held a part time job in Brookhavn MS where he often used the assistance of google maps for service/delivery calls when he felt he might get lost... My youngest child is active softball participant, for school as well as the local league, where my family has spent numerous hours in attendance, and did in fact use their cell phone, which did incurr data usage.This is August, school has just began, which explains the data usage incurred by my children while on summer vacation have more time available for cell phone usage, spending signigicat time at their grandparents, whew wifi is not available. NONE of these took place at my home where connectivity is the issue, and has been since March 2017, identified, document & solution promised May 2017, BUT yet provider declined to act due to not being a 6 month paying customer.And now, chooses to provide assistance, resulting ONLY from the weight of the MS Revdex.com.I want to be released from my obligations from C-Spire wireless, allowed to select another service provider, and reimbursed for payments made for services only partially provided. An offer of the above nature, inclusive of all three aspects, that offer will resolve my issue/complaint. [redacted]

A letter was sent to Ms. [redacted]'s billing address on June 26th, 2015.  The response says that we stopped offering the unlimited plan for sell in November of 2014.  We did let customers keep that plan active under most circumstances.  We did change Ms. [redacted]'s plans according to the terms and conditions she agreed to.  We hope this answers any additional questions.

C Spire reviewed a call from Ms. [redacted] on July 9th.  In the call, the representative clearly stated the costs to upgrade her phones.  If there were other communications that were conflicting, we apologize for this.  However, the prices she was presented in this encounter were...

correct.