Schindler Elevator Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

C Spire regrets if there was any information incorrectly shared.  The Indoor Cell Zones are very costly pieces of equipment.  In order to provide one at no costs, our customer has to be on a plan that has a contractual obligation or a long track record with our company....

 Unfortunately, Mr. [redacted] doesn't fit either of these criteria.  We can provide one for the cost of $300 or we can convert Mr. [redacted] to a post paid account with a contractual obligation.  Due to the fact that there was confusion, we will be glad to refund Mr. [redacted] any costs he may have had to make to purchase equipment if he would like to return his phones and disconnect.

We will contact Ms. [redacted] today and make sure we negotiate a way to get her a working phone.

C Spire does bill for monthly recurring charges for the upcoming monthly period.  Mr. [redacted]'s billing cycle closed on the 7th of each month.  Mr. [redacted] disconnected his services on the 8th.  The service actually remains active through the period of billing.  Mr....

[redacted] disconnected the day after his cycle closed.  C Spire will be glad to waive that monthly charge.  Mr. [redacted]'s current bill is $441.19.  If he will pay the amount of $351.56, C Spire will credit the difference and bring the account balance to $0.

If the customer received the rebate form at the time of purchase , they need to submit it and the Rebate company will accept it and respond accordingly.

In these cases, C Spire would agree to waive these charges if the phone were returned to one its retail stores.  According to the information we have, she has not returned the devices that were sold at a discount in lieu of an agreement to keep them active.  Though C Spire altered the...

agreement, we did give Ms. [redacted] written notice and time to change before the charges occurred.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A credit of $27.08 was posted to this customer's C Spire account on August 18, 2017.

In November of 2015, Mr. [redacted] purchased a new phone at a substantial discount and agreed to keep it active for 2 years.  We worked with him in attempting to provide options to replace his phone. However, since it was damaged, it was not covered under warranty.  He has since disconnected...

his line.  He has been charged $210 for an early termination fee due to the original discount.  If he can return the phone, in good condition, we will waive that fee.  The phone would have to be without damage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

C Spire worked with Mr. [redacted] this week and we feel this situation is resolved.

We apologize for the delay.  If the $10 refund has not been sent and received, we will confirm that it is done by 12/7.

Revdex.com:
Within 24 hours of my posting my complaint to the Revdex.com my phone was unlocked and I was able to...

move my service to another provider.  Due to the speed at which this occurred, I assumed it was due to the Revdex.com intervention on my behalf.  I have reviewed the response made by the business in reference to complaint ID [redacted], yet the problem has been resolved to my satisfaction. 
Regards,
[redacted]

Customer notified on 10/3 of concern re: plan change from back in January of 2017.  Our standard practice is to credit no more than 60 days for billing disputes. Earlier today a manager did credit $280, which is equivalent to 4 months credit.  We certainly hope this will make the customer...

satisfied with this outcome.

C Spire does not show this device as being returned.  Furthermore, this customer had a past due/ unpaid amount of $106.60 from their April, 2016 bill and the Early Termination Fee amount of $150.00 due to this customer porting out their number to AT&T in May, 2016.  This customer is...

still responsible for the above amounts.

I did did not receive notification of plan changes by mail neither by text message. If I was notified of plan changes there should be documentation of plan changes. Also, if I would have agreed to plan changes I would not have called to ask why  I  was being charged every other day. In addition, If plan changes occurred in December there should have been a account notice of payment by January when I left C-Spire but I was informed that my balance was 0.00. Is there a text message record of receiving this notice?  
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Ms. [redacted]'s phone is on an account that is not in her name.  Also, the account has a large past due balance.  The phone will not be unlocked until the account is brought current.

C Spire has refunded the $129 due to Mr. [redacted]'s long time patronage.  We will be glad to inspect the device he is using now and be glad to offer a warranty placement if it the situation appears to be a warrantable issue.

On May 20th, Mr. [redacted] ordered 2 phones at substantially discounted prices.  Together, these were billed at nearly $1,000 under their cost to C Spire.  As part of this agreement, Mr. [redacted] was to use the devices for 24 months.  When these devices are ordered, if they are not activated...

with the new contract within 30 days, the full price is charged for these phones.  When Mr. [redacted] activated one of the devices, the amount charged for that device was credited back to the account.  If he will activate the other device, the contract period will begin and the amount charged will be credited back.