After moving into a new constructed home, we shopped around for internet servicesWe were told through Wireless Connections in Joplin, MO that RISE Broadband would be able to provide great service in our areaRISE installed internet in our home this past August, since then we have had to call multiple times and technicians have been to our home times to work on multiple internet issuesThey do not work on Saturdays, therefore we have to leave work to meet someone at our homeOne technician even said that we would never get good service where we live and said he was making note of that When I asked about his notes, they would not look through them to see if that is what was statedThey did however say that they see where our service is not good in our area! We have only had internet through RISE months and have been paying $per month for a service they could not provideWe called today to cancel and they said we would have to pay out a year "VERBAL" contract that we nev
I have been a lifetime customer and never had problems until the tech came last time and informed me that my power to connect to the tower had been dialed back and he was unable to repair it He said the tower was overloaded but they continue to add customers anywayHe told me they would credit my account and that he was sorry it was our of his controlUntil they dialed us back, I had college kids and myself able to use the internet, stream, and all on multiple devicesNow, only one device can access it and it drops connectivity every other minute rendering if useless dailyMy kids now have to do their work elsewhere or while at college because it is literally non-existent and inaccessibleI tried contacting billing multiple times for the adjustments promised but all I get is one operator after another that passes me off to be put on eternal hold with elevator music after I explain my plightThe last guy knew they were about to close, but rather than help me, he put me on hold for minutes knowing nobody would return to assist with my call This happens repeatedlyDespicable and unprofessional to say the least! I will not recommend this company to my worst enemy after the way I’ve been treated the past two months...and, to think, I’ve been a lifetime customer at that How’s that for customer service? An epic fail if you ask me!
years ago I started up with Internet America for my internet service, now that rise broadband has taken over, my service has gone down hillAfter talking to the billing department, I have gone from a faster service from Internet America to the slowest service with rise broadbandThe tower has had problems for at least month and there is no ideal as to when it will be fixedI was given a $discount for my issue with the none working towerI still feel that if a company buys out an other company, the should provide the same service that the client had before, if not betterRight now I may be having to look at an other internet providerI feel that I have been wronged and would never tell some one about this company
I had internet service with *** in *** ** and was unhappy with their service Rise Broadband dba *** came to town and was offering their service that they advertised as faster, more reliable, no bundling required and for a slimited time free installation I went into their agents office which also offers Hughes network, *** **, ***, and ***
Lady I talked to said *** (Rise Broadband) would be the way to go for me They offered mbps, mbps, and mbps service at a reasonable price and since they were new in town, they were offering, for a limited time, service that would included unlimited data and free installation We scheduled the install for about a week later for their mbps services Their Tech came and installed the antenna and wiring and got me sand running No where in their advertising, nor in conversation with their agent, nor in conversation with their installer mentioned anything about a two-year contract I was please with their speeds
I originally had my residentail WiFi service provided through *** Internet When they were acquired or became Rise Broadband I continued using their service I was recently reviewing my bill and saw a charge for $ for "Res - PC Care Support" I did not know what this was so I called Rise to find out I was told that this was support/insurance for my personal computer I did not recall having requested this service, nor have I ever received any benefit (filed a claim, called for support, etc.) for the service The customer service representative I spoke to said that Rise (or an affiliate, she wasn't sure which) would have sent out a letter or an email informing me that the service was being added to my account, and that I would have to call and cancel the service if I didn't want it I do not recall seeing such a letter or an email, if in fact it was sent The customer service representative told me I had been paying this for about months While I certainly have the r
Worst service I have ever had I have not gotten the speeds I am paying for I get bet service that only works part of the month ! I have to make numerous phone calls to customer service to get any help it is annoying dealing with them to get help !
I got Rise Broadband on FridayIt went down on SundayI called last night and they said it will be Saturday before they can get out thereI said just cancel service and they told me they I could not get my money backI was told last night that I could get money back and cancel but this morning when I tried to cancel they told me that was just for last night
I have been a victim to Rise Broadband's monopoly in my area for yearsThe service has been spotty at best, but again, I dont have much choiceI wouldnt say weve probably had to have phone conversations at least or so times in these last yearsNot once have I come across a single individual who provided me with the information on the problemThey lie in circles and pass you around departments, then a lot of times, they just hang up on youIve tried the live chat, but it is usually a waste of time, it just sits there forever and no one gets onStarting June 27th our internet speed drops to .34mpsIt was fine for a day or two last week, but again today boom, same issueWe once again called them, and they gave us the run around and again wouldnt actually tell us anythingWe get an odd excuse this time "We put in new cables and they didnt work." Really?, I thought to myself that's what you're going with this time?" In my life, I have never had to deal with a worse ISP providerThey've never done a single thing to make up for the umpteen calls we've had to make, not one single timeThe general attitude of the company seems to be "too bad so sad"They need to be investigated by the FCC
*** *** *** has an agreement with *** online for free Internet at the airport terminal in exchange for placing equipment on the airport hangar *** online was acquired by rise broadband who did a free account audit after acquisition and determined that the airport should be paying for Internet With no notification rise broadband began to bill the airport for Internet at the airport The billing began in August and was finally caught by the airport manager in January I called and explained the situation to Rise; that the airport had with *** online and rise broadband explained they had no documentation of the deal for free Internet in Lieu of payment for equipment placed at the airport I requested a refund for the amount that the airport had paid for the duration of the service with Rise broadband Rise broadband refuse to read refund my moneyAt That time I notified them that I would like to cancel my service and that they should remove
I have contacted Rise about the internet service at my house numerous timesI pay dollars a month for 15mbpsFor the last months all I’m getting is at most 4mbps when it’s workingMost of the time the service is so low we can’t even connect to the internetService technicians have been to my residence on several occasions and have changed every piece of equipment with no resolveThe issue is on the tower I’m getting my signal fromEvery time I call technical support I get the run around and nothing gets fixedI called billing to dispute my bill due to the lack of service they promised I’d receive for the $a month and all they said they could do was give me a $dollar credit for months
Entered into an agreement with this internet provider for service beginning around middle of October of We have had to call the tech support numerous times in just the first few weeks because of faulty equipment We never had good service and had to wait a few days each time before they could get here to try and resolve the issue The service was bad from the beginning When we did get service for a couple of hours even for a few days we'd get thrown off every time the wind blew My data would be way over on my cell service with *** because if we didn't keep a VERY close eye on data conection on the cells we were being charged on the average of $45-$extra per month on the cell bill When they failed to fix the issues the last time, around middle of February they demanded full contract buyout which was around $ They have sinse turned this over to Collections and the Credit Bureaus and claim it was disconnected for non-payment
I signed up for a two-year plan because they were offering unlimited data and I was running short for the monthThey then changed the plan a couple months later to limit the data and I am now stuck with them
Since late 2016, I've been in a seemingly endless battle with Rise Broadband to get my service up to parI've been dealing with constant packet loss issues, which causes a complete loss in service several times an hourI've proven this to them on multiple occasions, and all I get back is "The tier techs are working on itNo ETA on repairs"I call in frequently, only to get more of the same excuse with no resolution
We had wonderful service from Rise as our ISP In early April, that service became terrible After many tests, telephone calls, and emails, we are all in agreement that the problem lies with their transmission tower When are you going to fix it? We don't know but we tried a few things and they didn't work Why are you charging us for megs when we are getting dial up modem speeds? How about we give you a discount of $even though we raised your yearly charge by $without telling you?! The techs on the phone and in person have been very pleasant and patient, but now we feel like they are stonewalling us in a major way Two months have gone by with no effort to fix their equipment Are they getting federal funds for rural internet accessibility??? This is unacceptable
Title" buyer beware"
I am on social security and had my service turned on so I can pay my bill after I get paid on 3rd of each monthThey neglected to inform us that a paper bill cost $per month, they neglect to inform me that it is solely up to me to sign into their website portal and print my own billI was getting a paper bill for months in a row and they were calling me threatening to shut off service literally minutes from getting bill out of the mailCome to find out after they shut off service that they only send a bill out if payment is overdueThe phone conversations I had with their billing dept were of strong arming technique and aggressive which I didn't understand because I just got a bill out of the mail minutes agoI explain I had service installed so I can pay after getting paid on 3rd and they would say they would cut off service before the 3rd(this is on 1st of month on 1st bill and on may 2nd the second bill)I had a service man not tighten clamps on antenna enough on april 3rd and I texted him direct and left voicemails that I needed him to come back and reset antenna because wind moved antenna so we lost service) little did I know he had left on a funeral leave nd did not get my messages until I got back I had called corp office on april 13th to report the issue of no service due to antenna moved in wind and they said they would send someone out but after a week of no show I called back and was told they are upgrading or working on antenna and can't send any one till they are done at a under determined completion dateso I called back on 27th of April and find out Tech is back and they wil send him out and I talked with a girl in Accounting about getting a credit from april 3rd to 27th and they would only credit me 13th to 27thI said I would talk with tech and then call her back and he admitted getting texts when he returned from funeral leave and said he would put in account notesI called girl back and they would not or said they could not transfer me to her but would send her a email to call me about creditI sent a printed copy of all my texts to technician along with my payment addressed to her attentionThey disconnected my service days after mailing payment and the documentation of trying to contact technician and asking her to verify the field notes he put inTrying to restore service I was told they would only credit me the single days 13th of april, the 19th of april and the 27th of april(the day they came and finally fixed/restored signal of antenna TOTALLY disregarding all days in between of no service which makes absolutely no sense in any way shape or formSo now I have to find a way to get ahold of someone else to credit me all the days service was down! They do not make this easy, they forget digital documentation such as texts can be easily printed out and documentedI feel I have no recourse at this point to get my credits than to report them to the Revdex.comThey are awful to get all the info out of, they neglect all the really important info so they can rape you $late fees and others$for a paper statement is ridiculousEven banks only charge $for a paper statementThere are so many people that are computer savy enough to do what they are doingMy opinion are they are preying on the older generations of senior citizens with all the loop holes and neglected infoI wouldn't have even subscribed for service if I would know what I know now and I have not actually signed for anything concerning a two year contractTheir service is better than our previous provider "when it is working" which in 1/months it has been NOT working more than it has been workingThe technician is very knowledgeable and is great to work with and explains the issues well but I need, and wife needs a reliable source of internet service for her work and homeschooling she does and they technically have fell short seriously and I have nothing but regret to having them hook up their internet service to this pointThey have over charged me, underserved me in everyway and I don't think I am asking to much to want a reliable internet service faster than my last provider which delivered mbps when it was operating at bestThe technician is the smartest person in the company and their using inferior equipment and since they have shut the Omaha office and moved all services to Denver office, nobody knows what anyone else is doing and it is extremely ignorant to want to credit the only the days I have called in to get service worked on despite nobody coming to fix itWhat about all the days I didn't have service.? Lack of common sense is running crazy through the whole company with exception of one personMy frustration is at its boiling point and I feel this is my only avenue remainingThey have taken advantage of me thinking I am going to roll overThey should be able to back charge them the cost of the hotspot I had to get because they couldn't deliver on their serviceI broke my Dewalt drill shimming my butt(I am disabled due to multiple hip, shoulder and knee surgeries along with cardiac disease and stents placed) across my 28ft high degree pitched roof to try to point antenna back to correct location/direction in attempt to get a signal and at same time tightening clamp to antenna base so it won't turn in wind again due to lack of serviceThat would add up to be $a month for hotspot service and $drill that slid down roof to ground because it was either me or the drill to go sliding down the roof in a gust of windI have not had a single month without issue since February hookupI don't think that is to much to ask
Like so many, I live in a very rural area that has limited Internet choicesWe were happy customers of a small, regionally owned, wireless broadband Internet company that was bought out by Rise Broadband about years agoSince Rise Broadband purchased the company, service has gone down hill steadilyWe went from calling 'local' people who had a positive attitude and actually acted like they wanted to be helpful, to calling folks from 'who knows where' that no longer had a positive attitude, don't know the system or area, and didn't careRise added a fees and services telling us after the fact and connectivity has degradedAdditionally, before the buy out, the previous company was making plans to upgrade our tower siteA Rise Tech who came out to service our antenna told us that those plans were scrapped after Rise bought the companyThe final straw came within the last few months when Rise Broadband enacted data limits on our only available plan without any prior notificationAlthough we do not use excessive data by any means (no movie watching, etc...), a past look at data rates showed our usage steady over the last two years with a few spikes that correspond with Windows system upgrades and PSupdatesWhen calling to complain about the unannounced switch from unlimited data to the lowest data plan available and the doubling of our bill we were presented with the following; Purchase a new two year contract and Rise Broadband will raise your data limits OR stay with no contract and pay more for less dataOne word sums up this type of behavior: CoercionUnless we agreed to a new two year contract, the data threshold limits remain at the new lower threshold costing me moreThe customer service rep said "Sorry that's all that we can do." My complaints fell on deaf ears
I was with rhino internet and rise broadband purchased itthey did not send the deposit records when it was purchasedi put up a $dollar deposit and a $mast pole requested by the service mani am no longer with them and have requested my deposit back but they say they will not return itit is stated in my contract which I have sent to them I have sent them all information and called and talked with *** todayI called and spoke with a supervisor and she good luck getting it backWhat should I do
Revdex.com resolved original complaint or months ago Same issue again
Rise Broadband refuses to send me paper bills even when they agreed to do so with the last complaint They just E-threatened to "interrupt" our service due to a past due amount of $63.02, but I have yet to receive a paper bill for this amount
They continue to harass me like this each month with these billing issues
Well me and my roomate moved out to a semi rural area of utah about min away from the larger city we called and had rise come and set us up with their mbps plan I have not recived mbps of speed yet and they keep making excuses as to why they cannot do this frist is was the tower was brokenTwo months later there has been no speed increaseI am currently getting worse than dial up speeds from rise broadband when promised more they finally admitted that its an overcrowding issueAnd they have no plans to fix the issueAs we signed a two year contact with them I am suck maxing out my mobile data every month to compensateAfter talking with billing rep they will not even credit the account to lower my payment for this *** service
After moving into a new constructed home, we shopped around for internet servicesWe were told through Wireless Connections in Joplin, MO that RISE Broadband would be able to provide great service in our areaRISE installed internet in our home this past August, since then we have had to call multiple times and technicians have been to our home times to work on multiple internet issuesThey do not work on Saturdays, therefore we have to leave work to meet someone at our homeOne technician even said that we would never get good service where we live and said he was making note of that When I asked about his notes, they would not look through them to see if that is what was statedThey did however say that they see where our service is not good in our area! We have only had internet through RISE months and have been paying $per month for a service they could not provideWe called today to cancel and they said we would have to pay out a year "VERBAL" contract that we nev
I have been a lifetime customer and never had problems until the tech came last time and informed me that my power to connect to the tower had been dialed back and he was unable to repair it He said the tower was overloaded but they continue to add customers anywayHe told me they would credit my account and that he was sorry it was our of his controlUntil they dialed us back, I had college kids and myself able to use the internet, stream, and all on multiple devicesNow, only one device can access it and it drops connectivity every other minute rendering if useless dailyMy kids now have to do their work elsewhere or while at college because it is literally non-existent and inaccessibleI tried contacting billing multiple times for the adjustments promised but all I get is one operator after another that passes me off to be put on eternal hold with elevator music after I explain my plightThe last guy knew they were about to close, but rather than help me, he put me on hold for minutes knowing nobody would return to assist with my call This happens repeatedlyDespicable and unprofessional to say the least! I will not recommend this company to my worst enemy after the way I’ve been treated the past two months...and, to think, I’ve been a lifetime customer at that How’s that for customer service? An epic fail if you ask me!
years ago I started up with Internet America for my internet service, now that rise broadband has taken over, my service has gone down hillAfter talking to the billing department, I have gone from a faster service from Internet America to the slowest service with rise broadbandThe tower has had problems for at least month and there is no ideal as to when it will be fixedI was given a $discount for my issue with the none working towerI still feel that if a company buys out an other company, the should provide the same service that the client had before, if not betterRight now I may be having to look at an other internet providerI feel that I have been wronged and would never tell some one about this company
I had internet service with *** in *** ** and was unhappy with their service Rise Broadband dba *** came to town and was offering their service that they advertised as faster, more reliable, no bundling required and for a slimited time free installation I went into their agents office which also offers Hughes network, *** **, ***, and ***
Lady I talked to said *** (Rise Broadband) would be the way to go for me They offered mbps, mbps, and mbps service at a reasonable price and since they were new in town, they were offering, for a limited time, service that would included unlimited data and free installation We scheduled the install for about a week later for their mbps services Their Tech came and installed the antenna and wiring and got me sand running No where in their advertising, nor in conversation with their agent, nor in conversation with their installer mentioned anything about a two-year contract I was please with their speeds
I originally had my residentail WiFi service provided through *** Internet When they were acquired or became Rise Broadband I continued using their service I was recently reviewing my bill and saw a charge for $ for "Res - PC Care Support" I did not know what this was so I called Rise to find out I was told that this was support/insurance for my personal computer I did not recall having requested this service, nor have I ever received any benefit (filed a claim, called for support, etc.) for the service The customer service representative I spoke to said that Rise (or an affiliate, she wasn't sure which) would have sent out a letter or an email informing me that the service was being added to my account, and that I would have to call and cancel the service if I didn't want it I do not recall seeing such a letter or an email, if in fact it was sent The customer service representative told me I had been paying this for about months While I certainly have the r
Worst service I have ever had I have not gotten the speeds I am paying for I get bet service that only works part of the month ! I have to make numerous phone calls to customer service to get any help it is annoying dealing with them to get help !
They are padding the bill with bogus overage charges
I got Rise Broadband on FridayIt went down on SundayI called last night and they said it will be Saturday before they can get out thereI said just cancel service and they told me they I could not get my money backI was told last night that I could get money back and cancel but this morning when I tried to cancel they told me that was just for last night
I have been a victim to Rise Broadband's monopoly in my area for yearsThe service has been spotty at best, but again, I dont have much choiceI wouldnt say weve probably had to have phone conversations at least or so times in these last yearsNot once have I come across a single individual who provided me with the information on the problemThey lie in circles and pass you around departments, then a lot of times, they just hang up on youIve tried the live chat, but it is usually a waste of time, it just sits there forever and no one gets onStarting June 27th our internet speed drops to .34mpsIt was fine for a day or two last week, but again today boom, same issueWe once again called them, and they gave us the run around and again wouldnt actually tell us anythingWe get an odd excuse this time "We put in new cables and they didnt work." Really?, I thought to myself that's what you're going with this time?" In my life, I have never had to deal with a worse ISP providerThey've never done a single thing to make up for the umpteen calls we've had to make, not one single timeThe general attitude of the company seems to be "too bad so sad"They need to be investigated by the FCC
*** *** *** has an agreement with *** online for free Internet at the airport terminal in exchange for placing equipment on the airport hangar *** online was acquired by rise broadband who did a free account audit after acquisition and determined that the airport should be paying for Internet With no notification rise broadband began to bill the airport for Internet at the airport The billing began in August and was finally caught by the airport manager in January I called and explained the situation to Rise; that the airport had with *** online and rise broadband explained they had no documentation of the deal for free Internet in Lieu of payment for equipment placed at the airport I requested a refund for the amount that the airport had paid for the duration of the service with Rise broadband Rise broadband refuse to read refund my moneyAt That time I notified them that I would like to cancel my service and that they should remove
I have contacted Rise about the internet service at my house numerous timesI pay dollars a month for 15mbpsFor the last months all I’m getting is at most 4mbps when it’s workingMost of the time the service is so low we can’t even connect to the internetService technicians have been to my residence on several occasions and have changed every piece of equipment with no resolveThe issue is on the tower I’m getting my signal fromEvery time I call technical support I get the run around and nothing gets fixedI called billing to dispute my bill due to the lack of service they promised I’d receive for the $a month and all they said they could do was give me a $dollar credit for months
Entered into an agreement with this internet provider for service beginning around middle of October of We have had to call the tech support numerous times in just the first few weeks because of faulty equipment We never had good service and had to wait a few days each time before they could get here to try and resolve the issue The service was bad from the beginning When we did get service for a couple of hours even for a few days we'd get thrown off every time the wind blew My data would be way over on my cell service with *** because if we didn't keep a VERY close eye on data conection on the cells we were being charged on the average of $45-$extra per month on the cell bill When they failed to fix the issues the last time, around middle of February they demanded full contract buyout which was around $ They have sinse turned this over to Collections and the Credit Bureaus and claim it was disconnected for non-payment
I signed up for a two-year plan because they were offering unlimited data and I was running short for the monthThey then changed the plan a couple months later to limit the data and I am now stuck with them
Since late 2016, I've been in a seemingly endless battle with Rise Broadband to get my service up to parI've been dealing with constant packet loss issues, which causes a complete loss in service several times an hourI've proven this to them on multiple occasions, and all I get back is "The tier techs are working on itNo ETA on repairs"I call in frequently, only to get more of the same excuse with no resolution
We had wonderful service from Rise as our ISP In early April, that service became terrible After many tests, telephone calls, and emails, we are all in agreement that the problem lies with their transmission tower When are you going to fix it? We don't know but we tried a few things and they didn't work Why are you charging us for megs when we are getting dial up modem speeds? How about we give you a discount of $even though we raised your yearly charge by $without telling you?! The techs on the phone and in person have been very pleasant and patient, but now we feel like they are stonewalling us in a major way Two months have gone by with no effort to fix their equipment Are they getting federal funds for rural internet accessibility??? This is unacceptable
Title" buyer beware"
I am on social security and had my service turned on so I can pay my bill after I get paid on 3rd of each monthThey neglected to inform us that a paper bill cost $per month, they neglect to inform me that it is solely up to me to sign into their website portal and print my own billI was getting a paper bill for months in a row and they were calling me threatening to shut off service literally minutes from getting bill out of the mailCome to find out after they shut off service that they only send a bill out if payment is overdueThe phone conversations I had with their billing dept were of strong arming technique and aggressive which I didn't understand because I just got a bill out of the mail minutes agoI explain I had service installed so I can pay after getting paid on 3rd and they would say they would cut off service before the 3rd(this is on 1st of month on 1st bill and on may 2nd the second bill)I had a service man not tighten clamps on antenna enough on april 3rd and I texted him direct and left voicemails that I needed him to come back and reset antenna because wind moved antenna so we lost service) little did I know he had left on a funeral leave nd did not get my messages until I got back I had called corp office on april 13th to report the issue of no service due to antenna moved in wind and they said they would send someone out but after a week of no show I called back and was told they are upgrading or working on antenna and can't send any one till they are done at a under determined completion dateso I called back on 27th of April and find out Tech is back and they wil send him out and I talked with a girl in Accounting about getting a credit from april 3rd to 27th and they would only credit me 13th to 27thI said I would talk with tech and then call her back and he admitted getting texts when he returned from funeral leave and said he would put in account notesI called girl back and they would not or said they could not transfer me to her but would send her a email to call me about creditI sent a printed copy of all my texts to technician along with my payment addressed to her attentionThey disconnected my service days after mailing payment and the documentation of trying to contact technician and asking her to verify the field notes he put inTrying to restore service I was told they would only credit me the single days 13th of april, the 19th of april and the 27th of april(the day they came and finally fixed/restored signal of antenna TOTALLY disregarding all days in between of no service which makes absolutely no sense in any way shape or formSo now I have to find a way to get ahold of someone else to credit me all the days service was down! They do not make this easy, they forget digital documentation such as texts can be easily printed out and documentedI feel I have no recourse at this point to get my credits than to report them to the Revdex.comThey are awful to get all the info out of, they neglect all the really important info so they can rape you $late fees and others$for a paper statement is ridiculousEven banks only charge $for a paper statementThere are so many people that are computer savy enough to do what they are doingMy opinion are they are preying on the older generations of senior citizens with all the loop holes and neglected infoI wouldn't have even subscribed for service if I would know what I know now and I have not actually signed for anything concerning a two year contractTheir service is better than our previous provider "when it is working" which in 1/months it has been NOT working more than it has been workingThe technician is very knowledgeable and is great to work with and explains the issues well but I need, and wife needs a reliable source of internet service for her work and homeschooling she does and they technically have fell short seriously and I have nothing but regret to having them hook up their internet service to this pointThey have over charged me, underserved me in everyway and I don't think I am asking to much to want a reliable internet service faster than my last provider which delivered mbps when it was operating at bestThe technician is the smartest person in the company and their using inferior equipment and since they have shut the Omaha office and moved all services to Denver office, nobody knows what anyone else is doing and it is extremely ignorant to want to credit the only the days I have called in to get service worked on despite nobody coming to fix itWhat about all the days I didn't have service.? Lack of common sense is running crazy through the whole company with exception of one personMy frustration is at its boiling point and I feel this is my only avenue remainingThey have taken advantage of me thinking I am going to roll overThey should be able to back charge them the cost of the hotspot I had to get because they couldn't deliver on their serviceI broke my Dewalt drill shimming my butt(I am disabled due to multiple hip, shoulder and knee surgeries along with cardiac disease and stents placed) across my 28ft high degree pitched roof to try to point antenna back to correct location/direction in attempt to get a signal and at same time tightening clamp to antenna base so it won't turn in wind again due to lack of serviceThat would add up to be $a month for hotspot service and $drill that slid down roof to ground because it was either me or the drill to go sliding down the roof in a gust of windI have not had a single month without issue since February hookupI don't think that is to much to ask
Like so many, I live in a very rural area that has limited Internet choicesWe were happy customers of a small, regionally owned, wireless broadband Internet company that was bought out by Rise Broadband about years agoSince Rise Broadband purchased the company, service has gone down hill steadilyWe went from calling 'local' people who had a positive attitude and actually acted like they wanted to be helpful, to calling folks from 'who knows where' that no longer had a positive attitude, don't know the system or area, and didn't careRise added a fees and services telling us after the fact and connectivity has degradedAdditionally, before the buy out, the previous company was making plans to upgrade our tower siteA Rise Tech who came out to service our antenna told us that those plans were scrapped after Rise bought the companyThe final straw came within the last few months when Rise Broadband enacted data limits on our only available plan without any prior notificationAlthough we do not use excessive data by any means (no movie watching, etc...), a past look at data rates showed our usage steady over the last two years with a few spikes that correspond with Windows system upgrades and PSupdatesWhen calling to complain about the unannounced switch from unlimited data to the lowest data plan available and the doubling of our bill we were presented with the following; Purchase a new two year contract and Rise Broadband will raise your data limits OR stay with no contract and pay more for less dataOne word sums up this type of behavior: CoercionUnless we agreed to a new two year contract, the data threshold limits remain at the new lower threshold costing me moreThe customer service rep said "Sorry that's all that we can do." My complaints fell on deaf ears
I was with rhino internet and rise broadband purchased itthey did not send the deposit records when it was purchasedi put up a $dollar deposit and a $mast pole requested by the service mani am no longer with them and have requested my deposit back but they say they will not return itit is stated in my contract which I have sent to them I have sent them all information and called and talked with *** todayI called and spoke with a supervisor and she good luck getting it backWhat should I do
Revdex.com resolved original complaint or months ago Same issue again
Rise Broadband refuses to send me paper bills even when they agreed to do so with the last complaint They just E-threatened to "interrupt" our service due to a past due amount of $63.02, but I have yet to receive a paper bill for this amount
They continue to harass me like this each month with these billing issues
Well me and my roomate moved out to a semi rural area of utah about min away from the larger city we called and had rise come and set us up with their mbps plan I have not recived mbps of speed yet and they keep making excuses as to why they cannot do this frist is was the tower was brokenTwo months later there has been no speed increaseI am currently getting worse than dial up speeds from rise broadband when promised more they finally admitted that its an overcrowding issueAnd they have no plans to fix the issueAs we signed a two year contact with them I am suck maxing out my mobile data every month to compensateAfter talking with billing rep they will not even credit the account to lower my payment for this *** service