Seacoast Home Services & Energy Auditing

The customer placed an order for goods on ASOS.com, however did not receive the goods within the designated delivery timeframeWith the help of the ASOS Customer Care team, the customer has been issued with a full refund for the order, in addition to a gesture of good will to apologise for the inconvenience causedThis matter is now closed

The customer placed an order for goods on ASOS.com on the *** of AprilThe customer has stated that they were unable to locate the box for promotional codes to enter the [redacted] or ExpressUSA code at the checkoutWhen they clicked to pay with [redacted] this completed the transaction and they were no longer able to add the codeThey contacted the Twitter team at ASOS.com shortly after and requested that both codes be addedThe Customer Care team explained that they were unable to add a promotional code to an order that had already been placedASOS also advised that only one code could be used per order and as a gesture of goodwill offered to honour the [redacted] codeASOS asked the customer to contact them once they had received the order and confirmed which items they were keeping so the relevant discount could be appliedASOS have stepped outside of procedure on this occasion to help the customerASOS would note that the customer has not allowed weeks for them to resolve the customers queryASOS have reached out to the customer directly via email to assist them with their query

The customer placed an order with ASOS.com on the [redacted] of July The customer got in touch previously to inform ASOS they had received an incorrect dress and and a faulty dress, they were advised that a replacement of the dresses were being arrange however due to a small technical issue these were not replacedThe customer then decided to request a refund and sent the dresses back, we received the return back to on [redacted] of September and issued a refund for two of the dressesThe customer got back in touch through Social and informed us that they hadn't received their refundThe customer was advised to allow the full refund timeframe of working days for the refund to appear back in their account The customer allowed this timeframe and informed us they hadn't received their refund stillAfter checking it appears that the customer was not refunded for all items that were returned and refunded for a dress which they have keptASOS have reached out to the customer directly apologising for the error, the customer has now been refunded for all dresses that were returned and correct for the dress which was keptASOS have advised the customer the new timeframe for her refund and provided a small good will gesture

The customer ordered a product from ASOS.com, however it was not received in the customer’s desired conditionThe customer was refunded $on [redacted] April, as requestedThe matter has now been closed

The customer placed an order for goods with ASOS.comIn their complaint to the Revdex.com, the customer sent documents requested to authorise their purchaseHowever on investigation, ASOS Customer Care made the decision to close their account, as they are linked to another account that is considered high risk and previously closedThis account is believed to be fraudulent and the customer has been advised future contact would be met with no further response

The customer placed an order with ASOS.com, however the products did not arrive within the customer's desired timeframeWith the help of the ASOS Customer Care team, the customer has been refunded in full for the order placedThis matter is now closed

The customer did not receive their desired goods, due to a discrepancy with their accountASOS Customer Care required further documents to proceed with their order; however the customer’s desired goods then went out of stockThe ASOS Customer Care team provided the customer with a small goodwill gesture and the matter is now closed

The customer ordered goods with ASOS.com and requested a refundThe ASOS Customer Care team has now refunded the amountThe customer confirmed that they are satisfied with the outcome and the matter has now been closed

The customer placed an order for goods on ASOS.com, however did not receive the desired goodsThe ASOS Customer Care team have contacted the customer to advise that they have been issued with a refund as the ordered items were unavailable at the time of processing for a replacement, and the customer should have received the funds by the 8th AugustThis matter is now closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved after getting into contact with the company Sincerely, [redacted]

The customer placed an order on ASOS.comThe customer was later informed that they would be required to pay a duty charge for its deliveryAs the customer refused to pay the duty charge, their order was returned to ASOS ,and a full refund has been processedThe customer has been notified of this, and ASOS now considers this matter closed

The customer placed an order with ASOS.com on the [redacted] of December 2016, the customer contacted ASOS on the [redacted] of June to inform us that they hadn't received this orderAfter investigating ASOS declared this order as lost and refund the customer in fullDue to a technical error this refund was not successful, the customer got back in touch with ASOS to inform us they hadn't received this refundASOS tried to refund the customer but due to a technical issue this was not possible, ASOS have now reached out to their Specialist team to ensure the customers refund is processed successfully and have reached out to the customer to explain this directly

The customer ordered goods from ASOS.com, however the customer did not receive their desired goodsWith the help of the ASOS Customer Care team, a replacement order has been issued to the customerHowever, one of the items in the original order was no longer in stock, and a refund has been processed for this by the ASOS Customer Care teamThis matter is now closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They stated that I did not follow "ASOS' internal resolution process or exhaust"However, if you look at this picture I did e-mail you guys numerous times and exhausted myself trying to get a solution in which you guys failed to provide a solution! I did stated that the mistake was mines for ordering a "S" size and that you guys did mention that you don't do exchanges to the USThat is an inconvenience for customer who order in the USYou guys did advice that I re-order at regular price not that you will provide me a price adjustmentYou guys stress me out, wasted my valuable time, overwhelm me! I would accept that price adjustment as long as I also get a discount for the inconvenience you guys have cause me and for everything you put me through during the holidays! That's the solution that I'm requesting and asking for! Sincerely, [redacted]

The customer has placed an order on ASOS.com on the [redacted] of April however they have entered the incorrect address for deliveryThe customer has advised that they have contacted ASOSASOS have checked and they haven’t received any contact from the customer via Email, F [redacted] or [redacted] ASOS would also note that the customer has not allowed weeks for them to resolve the customers queryASOS have reached out to the customer directly via email in order to assist them with their query

Tell us why here...The customer ordered a jacket and was sent the correct size, however it didn’t fit them [redacted] don’t currently offer exchanges from the US, so Customer Care advised the customer to return the jacket and re-orderThe customer has now re-ordered in the size they need, and ASOS Customer Care have offered to honour the original price paid for the orderThe customer hasn’t yet responded to thisWe would note that the customer did not follow ASOS’ internal resolution process or exhaust the ASOS’ complaint handling process prior to referring the dispute on the Revdex.com platform

Upon taking a further look into the customer’s account with our legal team, ASOS have decided to reopen the account on the basis that any future orders are picked and packed by a supervisorASOS Customer Care has contacted the customer via email to make them aware of thisThis matter should now be resolved

The customer did not receive their desired goodsWith the help of the ASOS Customer Care team, the customer has now been refunded for the goods, as well as their shipping costs

Revdex.com: I have been contacted by email from the customer service department at [redacted] , regarding my complaint (ID [redacted] ), and find that this resolution is satisfactory to me and the matter has been resolved They have agreed to provide a full payment for the return-shipping costs Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I order prepaidIn fact, I have not received that orderI sent extra clothes (error in the order), and I said soAsos asked her to come back, and he offered to pay the postageI do not pay Why is my fault? blame and close my account easierWhy The pump, delivery and customs are not guilty? The pump laziness to understand? I agree to receive a replacement product was, but it was not available! If it appears, I still want to do it Asos led me astray, I have not received the goods, The pump has failed to pay the postageYes, I gave that did not orderand could hide it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]