Seacoast Home Services & Energy Auditing

The customer placed an order which was declined by their card issuerWhen funds are declined, ASOS.com are unable to process the order and the funds were released back to the customerThe customer has since been able to place an order for both of the items successfully

The customer’s order was not delivered within the expected timeframeAfter investigation with the carrier, [redacted] have advised the customer of the delay and expected delivery date We would note that the customer did not follow ASOS’ internal resolution process or exhaust the ASOS’ complaint handling process prior to referring the dispute on the Revdex.com platform

ASOS have reached out to the Customer through email and explained that they are willing to step outside of procedure on this case and apply the [redacted] to the customer’s orderWe have explained that the order would then be subject to the same Terms and Conditions of the original [redacted] code [redacted] required a minimum amount to be spent to receive money off the total of the whole order, ASOS have explained that we are willing to apply this to the customer’s order however if the customer has decided to return any items this would mean that their order does not meet the required Terms and Conditions of this codeTherefore their order would no longer qualify for use of STASHWe have reached out and provided the desired settlement which the customer has rejected and informed us that they will be returning the full order and does not require further contact from ASOS

The customer has not receive their desired goodsWith the help of the ASOS Customer Care team, An investigation has been raised to ascertain the whereabouts of the customer’s orderASOS are awaiting the response of this investigation with the courier, to determine the next steps to resolve this complaint for the customerThe customer will be updated as soon as we have any informationWe would note that the customer did not follow ASOS’ internal resolution process or exhaust the ASOS’ complaint handling process prior to referring the dispute on the Revdex.com platform

ASOS.com requires a phone number from the customer for all ordersThere are a wide number of payment methods accepted and all payments need to be made online through the ASOS websiteAs the sale has now ended, ASOS is unable to honour the sale price of the mentioned itemsWe would note that the customer did not follow ASOS’ internal resolution process or exhaust the ASOS complaint handling process prior to referring the dispute on the Revdex.com platform

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] To what e-mail do I send my statement? I purchased the correct size with my PayPal credit card not with any other!

The customer placed an order on [redacted] however did not receive the desired goodsThe ASOS Customer Care team have raised an investigation with the courier to locate the parcelThe ASOS Customer Care team will provide the customer with a suitable resolution to their complaint once this investigation is completePlease note the customer didn’t exhaust the internal ASOS Customer Care processes before contacting the Revdex.com platform on this occasion

The customer placed an order with ASOS.comThe parcel was not received within the customer’s desired time-frameWith the help of the ASOS Customer Care team, the customer has been refunded in fullThis matter is now closed

After investigating this issue, [redacted] is confident that the orders were both successfully deliveredWith this in mind, they have made the business decision to close the accountThis decision is final and the account will not be reopenedIf the customer wishes to dispute this, they can contact their card issuer directly to dispute any lost funds As advised, this matter is now considered closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The customer placed an order on the ASOS website but did not receive their desired goods. The ASOS Customer Care team have since tried to contact the customer by telephone and email in order to process the customer’s refund (or close their account as requested), which they are unable to do... until the customer gets back in touch. The ASOS Customer Care Team look forward to receiving a response from the customer, so they can assist further.

With the help of the ASOS Customer Care Team and the ASOS Retail Team, the matter has now been resolvedThe customer has been notified of this and has also been given a small gesture of goodwillASOS considers the matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The customer ordered a product from ASOS.com, however the product was not delivered within the customer’s desired time-frameThe ASOS Customer Care team advised a new delivery date and contacted the customer to confirm whether they have now received their orderHowever the ASOS Customer Care team have not received a response from the customer

The customer placed an order with ASOS.com, however the parcel was not delivered within the customer’s desired timeframeWith the help of the ASOS Customer Care team, a full refund has now been processed; the customer has also been offered a gesture of goodwillWe consider this matter now closed

We note that the customer has not replied to the response from Customer Care on *** November If the customer has any further questions we advise them to reply to this email where our Customer Care team will be able to help the customer further within Customer Care processes

The customer placed an order with ASOS.com and they did not receive their desired productWith the help of the ASOS Customer Care team, the customer has been advised to return their incorrect product, and ASOS have now processed a refund, as per the customer’s request

The customer placed an order on ASOS.comThe ASOS Customer Care team then contacted the customer to let them know that one of the items they had ordered was unavailable, and a full refund was processed back to the customerThe ASOS Customer Care team have contacted the customer
again to confirm this, and offered a small gesture of goodwillASOS considers the matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have exhausted all ASOS protocal for resolutionSee attached documentsASOS uses *** OR ONLINE CHAT to respond to complaints I used bothThey have no call center Chat on the Jan **, ** and *** Each chat I was told the package was coming on a different day the last chat stated it would be delivered on the *** Still nothing Each day it does not show upI have attached the tracking they sent me which one has nothing past the *** and the other which has none of my personal information so how do I know it is my tracking informationEven so it has the package coming to ATL where we live then leaving on the same day to TN and nothing after that The package is clearly lost which is fine if I could just get my money back ASOS shipping states 4-business days Why do we have to wait indefinitely for something I need to use on the *** Why do they have the right to make people wait weeks and weeks for items or refund Every response form ASOS is it is still on the way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer ordered a product from ASOS.com, however the product was not delivered within the customer’s desired time-frameWith the help of ASOS Customer Care, the customer has been refunded for both the order and the postage they paidWe would note that the customer did not follow ASOS’
internal resolution process or exhaust the ASOS’ complaint handling process prior to referring the dispute on the Revdex.com platform