Seacoast Home Services & Energy Auditing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It was one incident, please re-open my account, I will not fight for a refund again. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer placed an order with ASOS.com, however received an incorrect item. The ASOS Customer Care team is currently looking into this matter and will, directly resolve to the customer’s satisfaction.

The customer placed an order for goods on [redacted] however did not receive the desired goods. The ASOS Customer Care team have contacted the customer and will continue to work towards an appropriate resolution.

The customer placed an order
on ASOS.com. The customer was later informed that they would be required to pay a duty charge for its delivery. As the
customer refused to pay the duty charge, their order was returned to ASOS ,and a full refund has been
processed. The customer has been notified of...

this, and ASOS now considers this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To what e-mail do I send my statement? I purchased the correct size with my PayPal credit card not with any other!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer placed an order with ASOS.com, however the products did not arrive within the customer's desired timeframe. With the help of the ASOS Customer Care team, the customer has been refunded in full for the order placed. This matter is now closed.

The customer’s order was not delivered within the expected timeframe. After investigation with the carrier, [redacted] have advised the customer of the delay and expected delivery date.  We would note that the customer did not follow ASOS’ internal resolution process or exhaust the ASOS’...

complaint handling process prior to referring the dispute on the Revdex.com platform.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The item never arrived at all! Not "within my timeframe". When they correctly state the issue I will close the case.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Hello, Thanks for following up with me.  My order arrived today in the mail, so...

apparently the information just hadn't been updated on the website to say it had shipped, so my complaint is resolved.
Sincerely,
[redacted]

The customer ordered items from ASOS.com. The customer contacted the ASOS Customer Care team to query how to return the items. The ASOS Customer Care team responded to the customer’s queries, and have not yet received a response from the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

ASOS.com was unable to process the customer's refund due to their returned goods not being received back at the ASOS warehouse. The ASOS Customer Care team has contacted the customer to advise that ASOS have now refunded the customer, as per their request. The customer has also been provided a small...

gesture of goodwill, and the matter is now closed.

The customer did not receive their desired goods, due to a discrepancy with their account. ASOS Customer Care required further documents to proceed with their order; however the customer’s desired goods then went out of stock. The ASOS Customer Care team provided the customer with a small...

goodwill gesture and the matter is now closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They emailed me back and refunded me for the items I did not receive. Thanks!
Sincerely,...


[redacted]

The Customer placed an order on ASOS.com on the [redacted] of April. The Customer tried to apply both a 10% promotional code and the Express USA promo code. Upon learning that only one code could be added per order the customer chose ExpressUSA however this was not entered at checkout and therefor did not reflect on the Customers order. This order chosen delivery method was standard and the customer asked for this to be changed. We explained that once an order has been placed we are unable to change any aspects of an order including amending the delivery method. As a goodwill gesture ASOS have offered to apply the alternative promo code to the customers order.

The ASOS Customer Care team are liaising with the customer in order to fully understand the customer’s concerns about the ASOS product in question, and they are working hard with the customer to resolve this complaint to the customer's satisfaction.

The customer ordered a product from ASOS.com, however it was not received in the customer’s desired condition. The customer was refunded $40.00 on [redacted] April, as requested. The matter has now been closed.

After investigating this issue, [redacted] is confident that the orders were both successfully delivered. With this in mind, they have made the business decision to close the account. This decision is final and the account will not be reopened. If the customer wishes to dispute this, they can contact their card issuer directly to dispute any lost funds.  As advised, this matter is now considered closed.