Seacoast Home Services & Energy Auditing

The customer ordered a product from ASOS.com, however the product was not delivered within the customer’s desired time-frame. With the help of ASOS Customer Care, the customer has been refunded. The matter is now closed.

The customer did not receive their desired goods. With the help of the ASOS Customer Care team, the customer has now been refunded for the goods, as well as their shipping costs.

ASOS.com requires a phone number from the customer for all orders. There are a wide number of payment methods accepted and all payments need to be made online through the ASOS website. As the sale has now ended, ASOS is unable to honour the sale price of the mentioned items. We would note that the...

customer did not follow ASOS’ internal resolution process or exhaust the ASOS complaint handling process prior to referring the dispute on the Revdex.com platform.

Upon taking a further look into the customer’s account with our legal team, ASOS have decided to reopen the account on the basis that any future orders are picked and packed by a supervisor. ASOS Customer Care has contacted the customer via email to make them aware of this. This matter should now be resolved.

Tell us why here...The customer ordered a jacket and was sent the correct size, however it didn’t fit them. [redacted] don’t currently offer exchanges from the US, so Customer Care advised the customer to return the jacket and re-order. The customer has now re-ordered in the size they need, and ASOS...

Customer Care have offered to honour the original price paid for the order. The customer hasn’t yet responded to this. We would note that the customer did not follow ASOS’ internal resolution process or exhaust the ASOS’ complaint handling process prior to referring the dispute on the Revdex.com platform.

Revdex.com:
I have been contacted by email from the customer service department at [redacted], regarding my complaint (ID [redacted]), and find that this resolution is satisfactory to me and the matter has been resolved.  They have agreed to provide a full payment for the...

return-shipping costs.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am waiting for a refund
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

With the help of the ASOS Customer Care Team and the ASOS Retail Team, the matter has now been resolved. The customer has been notified of this and has also been given a small gesture of goodwill. ASOS considers the matter closed.

The customer made an order for goods on ASOS.com.  The goods were dispatched from the ASOS warehouse, however the goods were not received by the customer. With the help of the ASOS Customer Care team, a full refund for the goods has been processed, and a small gesture of...

goodwill has also been offered. ASOS considers the matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
. I order prepaid. In fact, I have not received that order. 2. I sent extra clothes (error in the order), and I said so. Asos asked her to come back, and he offered to pay the postage. I do not pay 3. Why is my fault? blame and close my account easier. Why The pump, delivery and customs are not guilty? The pump laziness to understand? 4. I agree to receive a replacement product was, but it was not available! If it appears, I still want to do it 5. Asos led me astray, I have not received the goods, The pump has failed to pay the postage. Yes, I gave that did not order. and could hide it
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer placed an order with ASOS.com, however received an incorrect item. The customer sent the item back to the ASOS Returns Warehouse and upon receipt, a full refund was processed. The ASOS Customer Care Team confirmed the refund to the customer. This matter is now resolved.

The customer placed an order with ASOS.com, however the parcel was not delivered within the customer’s desired timeframe. With the help of the ASOS Customer Care team, a full refund has now been processed; the customer has also been offered a gesture of goodwill. We consider this matter now closed.

The customer placed an order on [redacted] however did not receive the desired goods. The ASOS Customer Care team have raised an investigation with the courier to locate the parcel. The ASOS Customer Care team will provide the customer with a suitable resolution to their complaint once this...

investigation is complete. Please note the customer didn’t exhaust the internal ASOS Customer Care processes before contacting the Revdex.com platform on this occasion.

The customer ordered a product from ASOS.com, however the product was not delivered within the customer’s desired time-frame. The ASOS Customer Care team advised a new delivery date and contacted the customer to confirm whether they have now received their order. However the ASOS Customer Care team...

have not received a response from the customer.

The customer made an order for goods on ASOS.com. When the customer did not receive one of their desired products, they placed a new order. With the help of the ASOS Customer Care team and as requested by the customer, a refund had been processed for the difference in price...

of that product. A small goodwill gesture has also been offered. ASOS considers the matter closed.

The customer ordered goods with ASOS.com and requested a refund. The ASOS Customer Care team has now refunded the amount. The customer confirmed that they are satisfied with the outcome and the matter has now been closed.