Seacoast Home Services & Energy Auditing

The customer placed an order for goods with *** and claimed that the parcel was missing one item, and contained an incorrect item when it arrivedASOS Customer Care identified a separate account for the customer, and the customer made the identical claim of not receiving their order in full
ASOS disputes the veracity of this claim from the customer, and has decided not to refund the customerThe customer has been advised of this by ASOS Customer Care and ASOS has also closed this account, and that no further responses will be sent to themASOS considers this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer placed an order on ***, however the order did not arrive within the customer’s desired timeframeThe ASOS Customer Care have processed a full refund on the *** September as requested, and advised the customer that the funds will reflect in their account on or by ***
SeptemberThe matter is now closed

The customer placed an order on ASOS.com, however did not receive their order within their desired timeframeThe ASOS Customer Care team have issued a full refund on the *** September, as requested by the customerThis matter is now closed

Revdex.com:
I have received a refund

The customer placed an order with ASOS.com;the parcel was not delivered within the customer’s desired time-frameWith the help of the ASOS Customer Care team, the customer was sent a replacement orderFor the products no longer available, a refund has been processed and a small gesture of good
will has ben provided to the customerThis matter is now closed

The customer placed an order with ASOS.com, however the parcel was not received within the customer’s desired timeframeThe ASOS Customer Care team are currently investigating this matter with our third party courier and will, in so far as possible, resolve directly with the customer, to their
satisfaction

ASOS have re-investigated the customers queryASOS confirms that the customer contacted ASOS Customer Care to advise that there was an item missing from their orderThe customer requested a refund for this item, but was advised by ASOS that they would need to contact their payment provider in order to raise a chargeback insteadFurther, ASOS stands by its decision to close the customers ASOS account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] To just close me and brush me off for a $adjustment says a lot about your businessMany entities are willing to keep customers satisfied by offering adjustments and or price matchesThough the order was already placed, in today's vast access to modern technology, I find it very hard to believe you don't have the means to satisfy my gripe I've accepted your lack of gratitude and thanks for making a good impression for a first-buyer like myself I'm sure it also does not mean much to you that I will NEVER shop at ASOS and I'll make sure to pass this information on to my people and others to not patronize your business!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

The customer used a discount code that entitled them to a discount when spending over a certain thresholdAs per our Terms and Conditions, when the customer returned items from this order, their order total fell below the minimum spend thresholdWith the help of the ASOS Customer Care team, the customer has been offered a replacement discount code

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer ordered products from ***, however the products were not delivered within the customer’s desired time-frameWe note that since contacting the Revdex.com the customer’s order has been delivered to themWith the help of ASOS Customer Care, the customer has been provided with the updated tracking information and a small gesture of goodwill has also been offeredWe would note that the customer did not follow ASOS’ internal resolution process or exhaust the ASOS’ complaint handling process prior to referring the dispute on the Revdex.com platform

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please make sure this goes for all of my accounts (***, etc.) with my informationThank you!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I open a complaint because the chat agents where closing the chat and not letting me explain the situación!chloe told me by monday I was goong to receive a email about this and im still waiting
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They claim that I didn't go through a resolution process, but I spoke to at least ten of their different employees who all just told me to keep waiting for my package almost two weeks after it was supposed to have arrivedIt was only when I reported them to *** and to the Revdex.com, that they decided to resolve my issue, and refund my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer ordered goods from ASOS.comThe item was then later reduced in the ASOS sale by $and the customer requested a refund of the differenceThe ASOS Customer Care team informed the customer however, that prices cannot be amended for orders already placedThis matter is now closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Hello, I recently received an email from the business stating that they will refund me
$In the original complaint I stated they owed me $for the third shoe because the total purchase for the three pairs of shoes was $and they had only refunded me $for two pairs of shoesHowever, after further review from their email and my receipt, $of the $that I was originally requesting was spent on shipping for when I purchased the shoes and the third shoe really only cost $Therefore they are correct in looking to refund me $as oppose to $(that was my mistake) and now I am awaiting to see the refund appear in my accountOnce they have done so, I will be satisfied with the resolution. Thank You, ** ***
Sincerely,
** ***

I’ve looked into this and can see that as Customer Care didn’t resolve their query for them in hours they went to the Revdex.com platform The customer has now had a full refund for their LIT order so this is resolved for them Please advise the Revdex.com platform that this is now fully
resolved