Seacoast Home Services & Energy Auditing

The customer has not receive their desired goods. With the help of the ASOS Customer Care team, An investigation has been raised to ascertain the whereabouts of the customer’s order. ASOS are awaiting the response of this investigation with the courier, to determine the next steps to resolve this...

complaint for the customer. The customer will be updated as soon as we have any information. We would note that the customer did not follow ASOS’ internal resolution process or exhaust the ASOS’ complaint handling process prior to referring the dispute on the Revdex.com platform.

The customer placed an order with ASOS.com. The parcel was not received within the customer’s desired time-frame. With the help of the ASOS Customer Care team, the customer has been refunded in full. This matter is now closed.

The customer placed an order for goods on ASOS.com on the [redacted] October 2017, however did not receive the goods within the designated delivery timeframe, this was returned to sender due to information missing from address label. With the help of the ASOS Customer Care team, the customer has been...

issued with a full refund for the order on ** October 2017, as per the customer's request. The customer has also been provided a small goodwill gesture, and the matter is now closed.

The customer made an order from the ASOS website which the
customer claims to have not received. The
customer has been refunded for the order on **
November 2015 and ASOS now considers the matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer made an order for goods on ASOS.com. The customer wanted to use a 10% discount code but noticed that the order qualified for free express shipping. As two codes cannot be used in conjunction with each other, the customer went with the free express shipping. They placed the order...

thinking that the express shipping was applied to the order. After receiving their order confirmation, the order was placed and sent out on standard delivery. The customer then got in touch with Customer Care via Live Chat, but no solution was offered to her query. Please note that the customer hasn’t allowed 8 weeks from the date she got in touch, however, we’ll be contacting the customer directly to resolve the query.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

The customer placed an order for goods on ASOS.com, however did not receive the desired goods. The ASOS Customer Care team have contacted the customer to advise that they have been issued with a refund as requested, and the customer should receive the funds in 5-10 working days. Customer has also...

been given a small gesture of goodwill. This matter is now closed.

The customer has placed an order on ASOS.com on the [redacted] of April however they have entered the incorrect address for delivery. The customer has advised that they have contacted ASOS. ASOS have checked and they haven’t received any contact from the customer via Email, F[redacted] or [redacted]. ASOS would...

also note that the customer has not allowed 8 weeks for them to resolve the customers query. ASOS have reached out to the customer directly via email in order to assist them with their query.

The customer placed an order with ASOS.com. Whilst the parcel was in transit, the delivery tracking updated to show an unknown address. The ASOS Customer Care team have advised this address was a delivery depot address en route to the parcel’s final delivery destination with the customer. The parcel...

has now been delivered to the customer’s desired address. We consider this matter resolved.

The customer placed an order for goods on ASOS.com, however did not receive the desired goods. The ASOS Customer Care team have contacted the customer to advise that they have been issued with a refund as the ordered items were unavailable at the time of processing for a replacement, and the...

customer should have received the funds by the 8th August. This matter is now closed.

The customer placed an order with ASOS.com on the [redacted] of July 2017, the order was due to arrive by the end of the day on the [redacted]. The customer never received their order and reached out to our Customer care team, the customer was advised to allow a few extra day in case the order had been affected...

by any postal delays that we were not able to predict.  The customer got back in touch to inform us that they had not received their order after allowing these extra days for delivery. On the [redacted] of July ASOS deemed this order had been lost on its way to the customer and provided a full refund as requested. ASOS have now reached out to the customer directly to resolve their issue and provided a small good will gesture. It is worth mentioning that the customer did not allow eight weeks before approaching the Revdex.com

ASOS have reached out to the Customer through email and explained that they are willing to step outside of procedure on this case and apply the [redacted] to the customer’s order. We have explained that the order would then be subject to the same Terms and Conditions of the original [redacted] code.  [redacted] required a minimum amount to be spent to receive money off the total of the whole order, ASOS have explained that we are willing to apply this to the customer’s order however if the customer has decided to return any items this would mean that their order does not meet the required Terms and Conditions of this code. Therefore their order would no longer qualify for use of STASH100. We have reached out and provided the desired settlement which the customer has rejected and informed us that they will be returning the full order and does not require further contact from ASOS.

The ASOS Customer Care team conducted a full investigation into this order and concluded that the parcel was not delivered within the customer’s desired time-frame, as it was declared lost by a third party carrier. We note that the customer accepted a gesture of good will made by the ASOS Customer Care team, as an apology for the inconvenience caused. This matter is now closed.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The way the company wrote this response is inaccurate. They did resolve the response and provide me a refund; however it is NOT accurate for them to state that I didn't receive it in the "desired timeframe". The package was completely lost by the shipping carrier - I never received the item at all. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer placed an order on the ASOS website but did not receive their
desired goods. The ASOS Customer Care team have since tried to contact
the customer by telephone and email in order to process the customer’s refund (or close their account as requested), which they are unable to do...

until
the customer gets back in touch. The ASOS Customer Care
Team look forward to receiving a response from the customer, so they can assist
further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer placed an order with ASOS.com on the [redacted] of December 2016, the customer contacted ASOS on the [redacted] of June to inform us that they hadn't received this order. After investigating ASOS declared this order as lost and refund the customer in full. Due to a technical error this refund was...

not successful, the customer got back in touch with ASOS to inform us they hadn't received this refund. ASOS tried to refund the customer but due to a technical issue this was not possible, ASOS have now reached out to their Specialist team to ensure the customers refund is processed successfully and have reached out to the customer to explain this directly.

The customer placed an order which was declined by their card issuer. When funds are declined, ASOS.com are unable to process the order and the funds were released back to the customer. The customer has since been able to place an order for both of the items successfully.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved after getting into contact with the company.
Sincerely,
[redacted]