Seacoast Home Services & Energy Auditing

The customer placed an order with ***, however did not receive the parcel within their desired timeframeWe note the customer has not provided an address registered with an ASOS accountIn order to fully resolve this matter, we kindly ask the customer to get in touch with the ASOS Customer
Care team via ***, using the correct email addressOnce this information is received, the team will, in so far as possible, resolve this matter to the customer’s satisfaction

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business contacted me September *** concerning my complaintThere were several back and forth emails and then on September ***, the business stopped communicationOn the ***, I hadn't heard anything from the business and I sent them a message telling them that I would be letting the Revdex.com know that my complaint was not resolved on the *** if I didn't hear backOn the *** I received a reply that said 'I'm currently looking into this to resolve this, and will be back in touch today.' I did not hear backAs of today the ***, about hours before the deadline for me to report to the Revdex.com, I have still not heard backSo my complaint remains unresolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this was not the correct company for me to file a complaint onThis mistake was on my behalf because the website I placed order with also has the same -ASOS Discover
Fashion Online- logo on the top left, as the company I filed complaint Carrie, a customer support representative, for ASOS responded quickly to my complaint and upon this realization, I explained my mistake and sincerely apologizedI'm unsure of what action I should take now against the correct company, if any
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint has not been resolved because this is exactly the opposite of anything I would likeWhy would I use the same discount code that led me to file this complaint again? Only to run into the same issue?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Although the business mentions nothing of 8!weeks to repsond. Their site says up to 10 days. Their return period is not even 8 weeks long. 
Sincerely,
[redacted]

The customer returned an order placed on ASOS.com, however did not receive the refund they expected. The ASOS Customer Care team advised the customer that as they used an ‘ASOS Spend and Save’ discount code on their order, their refund was adjusted accordingly.  However, the customer has been...

offered a replacement discount code as a gesture of goodwill to resolve the matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Worst company ever! Will open a small claims so they stop doing business in the us
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer placed an order with ASOS.com, however the products did not arrive. With the help of the ASOS Customer Care team, the customer has been refunded in full for the order placed. A gesture of goodwill has also been offered to the customer.This matter is now closed.

The customer placed an order for goods on ASOS.com, however did not receive the goods within the designated delivery timeframe. With the help of the ASOS Customer Care team, the customer has been issued with a full refund for the order, in addition to a gesture of good will to apologise for the...

inconvenience caused. This matter is now closed

The customer placed an order for goods with ASOS.com. In their complaint to the Revdex.com, the customer sent documents requested to authorise their purchase. However on investigation, ASOS Customer Care made the decision to close their account, as they are linked to another account that is considered...

high risk and previously closed. This account is believed to be fraudulent and the customer has been advised future contact would be met with no further response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They stated that I did not follow "ASOS' internal resolution process or exhaust". However, if you look at this picture I did e-mail you guys numerous times and exhausted myself trying to get a solution in which you guys failed to provide a solution! I did stated that the mistake was mines for ordering a "S" size and that you guys did mention that you don't do exchanges to the US. That is an inconvenience for customer who order in the US. You guys did advice that I re-order at regular price not that you will provide me a price adjustment. You guys stress me out, wasted my valuable time, overwhelm me! I would accept that price adjustment as long as I also get a discount for the inconvenience you guys have cause me and for everything you put me through during the holidays! That's the solution that I'm requesting and asking for!
Sincerely,
[redacted]

The customer placed an order for goods on ASOS.com on the [redacted] of April. The customer has stated that they were unable to locate the box for promotional codes to enter the [redacted] or ExpressUSA code at the checkout. When they clicked to pay with [redacted] this completed the transaction and...

they were no longer able to add the code. They contacted the Twitter team at ASOS.com shortly after and requested that both codes be added. The Customer Care team explained that they were unable to add a promotional code to an order that had already been placed. ASOS also advised that only one code could be used per order and as a gesture of goodwill offered to honour the [redacted] code. ASOS asked the customer to contact them once they had received the order and confirmed which items they were keeping so the relevant discount could be applied. ASOS have stepped outside of procedure on this occasion to help the customer. ASOS would note that the customer has not allowed 8 weeks for them to resolve the customers query. ASOS have reached out to the customer directly via email to assist them with their query.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did go through the process of Customer Service Reps., who said they can't help me if I don't provide a screen shot. When is it ever heard that as an alternative to actual online shopping, Cust. Service Reps. can't take your order. It is Ridiculous. Every online company allows it. They are happy to make the sale. But the cust. serv. reps at ASOS are obnoxious and unwavering, in their stance. That they could not take my order for" Security Reasons". Is it any wonder that ASOS received the worst rating for Customer Service, by the Revdex.com, an F. Please make known the practices of ASOS, and encourage people not to buy from ASOS again
Sincerely,
[redacted]

The customer placed an order with ASOS.com on the [redacted] of July 2017. The customer got in touch previously to inform ASOS they had received an incorrect dress and and a faulty dress, they were advised that a replacement of the dresses were being arrange however due to a small technical issue these...

were not replaced. The customer then decided to request a refund and sent the dresses back, we received the return back to on [redacted] of September and issued a refund for two of the dresses. The customer got back in touch through Social and informed us that they hadn't received their refund. The customer was advised to allow the full refund timeframe of 10 working days for the refund to appear back in their account.  The customer allowed this timeframe and informed us they hadn't received their refund still. After checking it appears that the customer was not refunded for all items that were returned and refunded for a dress which they have kept. ASOS have reached out to the customer directly apologising for the error, the customer has now been refunded for all dresses that were returned and correct for the dress which was kept. ASOS have advised the customer the new timeframe for her refund and provided a small good will gesture

The customer ordered goods from ASOS.com, however the customer did not receive their desired goods. With the help of the ASOS Customer Care team, a replacement order has been issued to the customer. However, one of the items in the original order was no longer in stock, and a refund has been...

processed for this by the ASOS Customer Care team. This matter is now closed.

The customer placed two orders for goods on ASOS.com, however did not receive the desired goods in the expected timeframe. The ASOS Customer Care team have contacted the customer to advise to allow an additional timeframe for the goods to be delivered. Due to the orders being placed before the 10%...

off sale going live, we won’t be able to refund 10% off of the total amount of both orders.

The customer ordered a product from ASOS.com, however the product was not delivered within the customer’s desired time-frame. With the help of ASOS Customer Care, the customer has been refunded and a small gesture of goodwill has also been offered. This matter is now closed.