S.E.C Reviews (%countItem)
S.E.C Rating
Address: 2230 W Chapman Ave, Orange, California, United States, 92868-2316
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+1 (877) 353-7737 |
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studenteducationcenter.org
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I was contacted by "Adam" an employee for the student education center, regarding my student loans. He claimed to be able to lower my loan payments to $0 under the new laws. The deal was I would pay $175 a month (my loan payments were only $70 a month) for 7 months and then my payments would drop to 0 for the remainder of my loan or until I make over $40,000 a year income. I agreed and did all necessary paperwork. Then I got the reminder for the first payment stating document prep fees. Ok so that was not what was explained the $175 was going to but if they're gonna get me to 0 loans I'll pay it. So I've made my payments for the last 5 months, with two remaining to withdrawal. Now I'm receiving letters from my loan holder that my payments are to resume right after I stop making my $175 payments. Well isnt that odd. So I contact my loan holder to find out all their company did was basically put my loans into hold so I had 0 payments while they collected their ridiculous fees and then my payments will resume. I've now had to work this mess out and do the appropriate documentation myself to try and get my loans under the Obama forgiveness before my payments resume
I request all of my money returned to me that I have paid out since March $875. And further payments stop immediately. I've attempted to resolve withg the company through email but I get nothing in return. This company is a SCAM! And now I'm fighting to get back money I couldn't afford to spend in the first place.
To whom this may concerns, we appreciate the opportunity to respond to this complaint and assure you that we make any and all complaints priority and want to address them accordingly, we have been able to reach Ms. who stated that she does not want this complaint posted since it was a simple misunderstanding and it has now been addressed, client stated that this was a mistake and now that she has spoken to our Director of Operations, Oscar R she is very content and asked to have this complaint removed and not posted, Student Education Center would appreciate that the Revdex.com honors Ms. request to remove and not post this complaint since this was a mistake, if anything is needed from Student Education Center please do not hesitate to let us know and thank you again for the opportunity to let us respond.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
If there was a way to give zero stars I would! I am very upset with my experienced and would not recommend this place. I felt pressured the whole time but was willing to at least see what the process would be. I've been burned before by loan servicing companies and understandably I was a little skeptical. After being on the phone with Steven (that's the name he gave me) for a while, I asked if we could finish up tomorrow. I had a work emergency and I had to go. I was perfectly willing to continue in the morning. He got very upset and said he's been "on the phone with you for 48 minutes" and was trying to pressure me to continue. I said if he's going to pressure me then we can stop. To that he said he's canceling my application and hung up on me. Be aware too, this place is not free. You pay for it.
Hello and thank you for taking the time to post this review, and we do apologize for any inconvenience this may have caused you, Steven is one of our Senior Advisers and we will be relaying this message to make sure this never happens again, Student Education Center does not condone this behavior and again wants to apologize for it and assure you this will never happen again, thank you again for your time and if you would like to reach out to us please feel free to contact us.
When I started to work with Student Education Center, my loans were in default and my paychecks were being garnished. I was a bit confused with how the program works (the department of education does not make it easy), but Oscar was able to explain it in detail with me. Once I provided all of the information needed, they started to work on my file and were able to stop my garnishment.They were then able to get my loans out of a default status and consolidate them. I am so thankful for their help as I was unable to pay my bills when I was being garnished.
Hello ***, we will be sure to relay the message to Oscar and we are pleased to know our representatives were able to assist in getting you out of default, thank you for this review and for sharing your wonderful experience with others, S.E.C. wants to make sure our clients are completely satisfied with the services we provide.
I want to thank Oscar and his staff for getting my loans out of default I have been struggling with navient and thanks to student education center my loans are in good standing and with Fedloan for $0 a month. Being a single mom of four kids this has really taken a load of stress away from me. Thank you Oscar for having the patience to explain everything to me when I was in doubt and thank you Lindsay for getting my loans out of default I would definitely recommend you guys to everyone.
Thank you for this review and we appreciate you letting us know how Oscar and Lindsay were able to assist you, Student Education Center wants to make sure that you benefit from the services we provide and that we save you money and time, thank you again for your time and review.
When I started to work with Student Education Center, my loans were in default and my paychecks were being garnished. I was a bit confused with how the program works (the department of education does not make it easy), but Oscar was able to explain it in detail with me. Once I provided all of the information needed, they started to work on my file and were able to stop my garnishment.They were then able to get my loans out of a default status and consolidate them. I am so thankful for their help as I was unable to pay my bills when I was being garnished.
Hello ***, we will be sure to relay the message to Oscar and we are pleased to know our representatives were able to assist in getting you out of default, thank you for this review and for sharing your wonderful experience with others, S.E.C. wants to make sure our clients are completely satisfied with the services we provide.
I want to thank Oscar and his staff for getting my loans out of default I have been struggling with navient and thanks to student education center my loans are in good standing and with Fedloan for $0 a month. Being a single mom of four kids this has really taken a load of stress away from me. Thank you Oscar for having the patience to explain everything to me when I was in doubt and thank you Lindsay for getting my loans out of default I would definitely recommend you guys to everyone.
Thank you for this review and we appreciate you letting us know how Oscar and Lindsay were able to assist you, Student Education Center wants to make sure that you benefit from the services we provide and that we save you money and time, thank you again for your time and review.
Finally got my student loan debt taken care of! I spoke with Peter and could not be any happier with the help and knowledge he assisted me with. Was far behind getting my wages garnished and now that has stopped and in a good standing . Thank You !!
Thank you for the review we are pleased to know that Peter was able to assist you with something beneficial and you are no longer getting your wages garnished, our goal is to make sure our clients are satisfied with the outcome.
Just want to say that I had a great experience with Student Ed Center, it took a few months but they did what they said they would do and now my student loan payment dropped from $450 to $125. I will say I had a bad experience with another company, so yes, there are some bad people out there and I had my doubts about this whole process but I needed help and kept searching. I also want to add that the guy I was working with, that assisted me was, Jake. He was wonderful and helped me through this stressful experience. No regrets, great company.
Finally got my student loan debt taken care of! I spoke with Peter and could not be any happier with the help and knowledge he assisted me with. Was far behind getting my wages garnished and now that has stopped and in a good standing . Thank You !!
Thank you for the review we are pleased to know that Peter was able to assist you with something beneficial and you are no longer getting your wages garnished, our goal is to make sure our clients are satisfied with the outcome.
Just want to say that I had a great experience with Student Ed Center, it took a few months but they did what they said they would do and now my student loan payment dropped from $450 to $125. I will say I had a bad experience with another company, so yes, there are some bad people out there and I had my doubts about this whole process but I needed help and kept searching. I also want to add that the guy I was working with, that assisted me was, Jake. He was wonderful and helped me through this stressful experience. No regrets, great company.
I was very impressed with the program and the agent until a concern came up. I was told after a six month program all my student loans would be forgiven unless I made over a certain amount then fee would come based on my salary. Only to find out that that was there fee program and the student loan program was another 9 month program having nothing to do with scheduled payments. The information was explained poorly and I am not happy with management nor was I addressed in a timely fashion I made several attempts to contact the resolutions manager (Oscar)he never returned my call only sent me to other staff members who were unable to help due to their authority with the company I still have not been contacted by (Oscar). Would no ot recommend
Hello ***, we appreciate your feedback as we do want to make sure we address any and all concerns, I have been in contact with Oscar and Allen our Resolutions and Processing Manager who did advise that you would be refunded in full since you stated that your employer would assist you in paying off your loans in full, you also stated in this review that your loans would be forgiven in full, but it may depend on your salary which is how these programs work. I see that when you spoke to Allen he did advise that your loans are not eligible for any type of forgiveness until they are out of the defaulted status they are in, please make sure you have correct information about what your employer plans to do for you since you do not qualify for any IDR program until the loans are in good standing, also be advised there is no need for Oscar to call you since your file has been cancelled out since 7/2/2019 and refund(s) have been submitted and completed, if you have any questions you can always give us a call back and we would be more than happy to assist and make sure you are on the right track, once again Student Education Center thanks you for letting us know how you feel about our Organization and be sure it will be addressed accordingly.
I was very impressed with the program and the agent until a concern came up. I was told after a six month program all my student loans would be forgiven unless I made over a certain amount then fee would come based on my salary. Only to find out that that was there fee program and the student loan program was another 9 month program having nothing to do with scheduled payments. The information was explained poorly and I am not happy with management nor was I addressed in a timely fashion I made several attempts to contact the resolutions manager (Oscar)he never returned my call only sent me to other staff members who were unable to help due to their authority with the company I still have not been contacted by (Oscar). Would no ot recommend
Hello ***, we appreciate your feedback as we do want to make sure we address any and all concerns, I have been in contact with Oscar and Allen our Resolutions and Processing Manager who did advise that you would be refunded in full since you stated that your employer would assist you in paying off your loans in full, you also stated in this review that your loans would be forgiven in full, but it may depend on your salary which is how these programs work. I see that when you spoke to Allen he did advise that your loans are not eligible for any type of forgiveness until they are out of the defaulted status they are in, please make sure you have correct information about what your employer plans to do for you since you do not qualify for any IDR program until the loans are in good standing, also be advised there is no need for Oscar to call you since your file has been cancelled out since 7/2/2019 and refund(s) have been submitted and completed, if you have any questions you can always give us a call back and we would be more than happy to assist and make sure you are on the right track, once again Student Education Center thanks you for letting us know how you feel about our Organization and be sure it will be addressed accordingly.
There are so many people out there unaware of the federal programs available to them so that servicers like Navient can get rich. Without help applications are denied for federal help Myself and so many desperately need. Thank you Joy and Student Services for holding my hand through the process and saving me from drowning! I will be sending more of my friends your way .
There are so many people out there unaware of the federal programs available to them so that servicers like Navient can get rich. Without help applications are denied for federal help Myself and so many desperately need. Thank you Joy and Student Services for holding my hand through the process and saving me from drowning! I will be sending more of my friends your way .
The student education center helped me out of a very stressful situation....STUDENT LOANS!!! Jake helped me out and emailed me the documents that let me know every step we went over which gave me a peace of mind. He informed me of who was fraudulently trying to over charge me. I would recommend them to everyone. They are truly worthy of the 5 star rating.
Hello ***, we thank you for this review and we are very pleased to know that Jake was able to assist in getting you enrolled into a program that will save you time and money, Student Education Center wants to make sure that we get our clients approved for the most beneficial programs the DOE has to offer.
The student education center helped me out of a very stressful situation....STUDENT LOANS!!! Jake helped me out and emailed me the documents that let me know every step we went over which gave me a peace of mind. He informed me of who was fraudulently trying to over charge me. I would recommend them to everyone. They are truly worthy of the 5 star rating.
Hello ***, we thank you for this review and we are very pleased to know that Jake was able to assist in getting you enrolled into a program that will save you time and money, Student Education Center wants to make sure that we get our clients approved for the most beneficial programs the DOE has to offer.
I was really struggling to make my student loan payments until student education center contacted me. Their rep, Ian really presented a great scenario for me to save money. I have been very pleased on how they have helped me service my loans. I pay student education center a lot less than my loan company and I save a lot monthly so I am very good with that.
Hello ***, we are pleased to hear that you are now saving money and that Ian was very helpful in getting you enrolled into this program, our goal is to make sure you and everyone we enroll save time and money for many years to come, we also thank you for the review and taking the time to share your experience.
Emily at student education center helped me out when I didnt even know what to do with my student loan payments. she was very thoughtful about my situation as my payments were very high and I was delinquent as I could not keep up with my student loan payments. they were as high as two or more car payments. this company helped me to save a tremendous amount of money every month and gave me breathing room to do other things in my life. their fee was much lower and more affordable than what I had to pay my loan company and they kept me up to date about how they were servicing my loan.
Hello ***, we appreciate you taking the time to post up this review and we are pleased to know that you now have lower payments with your lender, we want to make it clear that our customers come first and we want to make sure you save money and time by working with us.
I was really struggling to make my student loan payments until student education center contacted me. Their rep, Ian really presented a great scenario for me to save money. I have been very pleased on how they have helped me service my loans. I pay student education center a lot less than my loan company and I save a lot monthly so I am very good with that.
Hello ***, we are pleased to hear that you are now saving money and that Ian was very helpful in getting you enrolled into this program, our goal is to make sure you and everyone we enroll save time and money for many years to come, we also thank you for the review and taking the time to share your experience.
Emily at student education center helped me out when I didnt even know what to do with my student loan payments. she was very thoughtful about my situation as my payments were very high and I was delinquent as I could not keep up with my student loan payments. they were as high as two or more car payments. this company helped me to save a tremendous amount of money every month and gave me breathing room to do other things in my life. their fee was much lower and more affordable than what I had to pay my loan company and they kept me up to date about how they were servicing my loan.
Hello ***, we appreciate you taking the time to post up this review and we are pleased to know that you now have lower payments with your lender, we want to make it clear that our customers come first and we want to make sure you save money and time by working with us.