Security Systems and Monitoring

Yes, the company has spoken to me WHEN AND IF I can actually get ahold of themThey have apologized, but at this point I feel that is simply not enoughI should not have had to wait over a month to have all of my equipment I ordered and to have a system I can actually fully useThis company does not seem to care about its customer service or the happiness of their customersFor the small amount of time that it will take a technician to be at my house I'm sure someone could have been called in or made to work a little laterThe last time my appointment was cancelled I missed an entire day of work sitting around waiting for a technician that never showed upEven the company had trouble reaching the technician and when they finally tracked him down his explanation for not showing was that his previous job ran over and it was his quitting time so he simply went homeHe never notified the company or meThey do have an appointment scheduled to come to my home on January 23rd, however I am very fearful that they will cancel that appointment as well especially because in my area we are due to get a lot of snowI cannot take an earlier appointment this week because I cannot miss work AGAIN for thisI already took an entire day off on Friday January 15th waiting for a technician that never showedI WILL NOT do that again nor should I have to

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] To Whom It May Concern, We have received [redacted] ’s complaint regarding the delay in his [redacted] Rebate Card First, we would like to apologize to [redacted] for the delay in receiving his card Currently our company is experiencing a delay in processing the [redacted] Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion.In an effort to expedite this process for [redacted] , we will be mailing a check directly to his home, in lieu of the [redacted] gift card This check was mailed from our office on December 3rdThe tracking number for the check is [redacted] , and she should be receiving it any day nowYou are welcome to contact me directly with any additional questions you may have.Best regards, [redacted] ***Customer Service ManagerSecurity Alarm Now [redacted]

Dear Mrand Mrs [redacted] We sincerely apologize for the delay you have experienced in receiving your visa card rebate, and thank you for correctly completing the redemption processWe are expediting this to be sent from our office rather than the third party vendorThis has been mailed today 02/15/and please allow 3-business days for shippingThank you for your follow up and for being a customer!

To Whom It May Concern, In response to your letter dated 11/13/regarding case ID number [redacted] , the following are the resolutions requestedSecurity Alarm Now understands and recognizes Ms [redacted] ’ concerns and has refunded her $installation fee, totaling $including taxThis transaction will take an average of 7-business days to reflect within her accountMs [redacted] has been contacted and informed of the installation fee refund.You are welcome to contact me directly with any additional questions you may have.Best regards, [redacted] Director of Customer RetentionSecurity Alarm Now###-###-####

Ms [redacted] , In response to your letter dated January 31, regarding File number Complaint ID # [redacted] following are the explanations requestedYou are welcome to contact me directly with any additional questions you may have.Best regards, [redacted] Customer Service SupervisorSecurity Alarm Now [redacted] ***

We had an ADT security system installed late August-September, 2015, during that time there was a promotion going on for a Visa gift card in the amount of $ However in our case it would be an additional $due to my military status of retired To date, we have called this business and have been told numerous different stories about when to expect the card and now it is suppose to be in the form of a check As of today, we still have not received a check or Visa gift card We have lived up to our part of the contract, we pay our security bill every month on time, but ADT has not lived up to their end This is not the way to conduct business, and others should know about these practices

To whom it may concern,Thank you for bringing this matter to our attention We will be refunding the customer the full installation fee This may take 7-business daysI have spoken with the Mr [redacted] to inform him of thisThank you and have a great day!

My specific complaint is with a company called "Security Alarm Now," as an authorized dealer to install ADT security systems for residential customersTheir inability to provide a promised $gift card rebate for my yr old mom has been frustrating to say the leastWe submitted via mail, the specific rebate form with the verification information requested, within the specified time frame after install, and found no status availableWhen calling their specific "rebate hotline #" ###-###-####, a Christy A [redacted] answers EVERY TIME with a recorded message to return our callNEVER HAPPENED ONCE! I've logged the multiple dates & times since April 12th, now almost daily! The advertised scam was, installation cost $99, with the $gift card, installation costs were offset! crucial in this decision, due to her fixed income! Please don't expect any follow through utilizing this deceptive practice

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I requested three $Visa Cards I will consider my complaint resolved on receipt of same Thank you for your time

January 2016Revdex.com (Phoenix, AZ)N12th StreetPhoenix, AZ 85014-4585Re: Complaint [redacted] To Whom It May Concern, We have received Mr [redacted] complaint regarding the delay in his Visa Rebate Card First, we would like to apologize to Mr [redacted] for the delay in receiving his card Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashionIn an effort to expedite the process for Mr [redacted] , we have escalated his $gift card and it was processed on 1/4/and will be arriving at his home at [redacted] within the next 7-business days You are welcome to contact me directly with any additional questions you may haveBest regards, Todd Z***Customer Service ManagerSecurity Alarm Now[redacted] On Wed, Jan 6, at 5:PM, Todd Zurn wrote: January Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-Re: Complaint To Whom It May Concern, We have received Mr [redacted] complaint regarding the delay in his Visa Rebate Card First, we would like to apologize to Mr [redacted] for the delay in receiving his card Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion In an effort to expedite the process for Mr [redacted] , we have escalated his $gift card and it was processed on 1/4/and will be arriving at his home at [redacted] within the next 7-business days You are welcome to contact me directly with any additional questions you may have Best regards, Todd Zurn Customer Service Manager Security Alarm Now

To Whom It May Concern, In response to your letter dated 7/20/regarding case ID number [redacted] , the following are the resolutions requested.Security Alarm Now has been in contact with Mrs [redacted] and has discussed the nonrefundable installation feeTo resolve Mrs [redacted] concerns Security Alarm Now refunded this fee on 7/21/2015, Mrs [redacted] has been advised of the processing period of 7-business days for this to reflect on her account.You are welcome to contact me directly with any additional questions you may have.Best regards, [redacted] ***Customer Service ManagerSecurity Alarm Now###-###-####

I do not accept the response from this business since the disconnect notice is from their billing departmentHow is the average customer to know they have been assigned to any different affiliation if there is no notificationAdditionally, at the very least, since the affiliate "Security Alarm Now" represents ADT they should at least forward appropriately the complaintI am including the email from the Security Alarm Now billing dated November 3, This company is not without responsibility Disconnection Notice for your ADT Security Acct!!! November 3, Dear Valued Customer, We have been notified by the ADT Billing Department that your security account is over days past due Upon installation of your security system, you signed an agreement for monitoring services If this agreement is breached and your account cancels, it will be submitted to a collection agency for processing To prevent your service from being DISCONNECTED, we encourage you to resolve this issue with ADT by calling [redacted] Or you may visit www.myadt.com and click on the following links: Residential à My Account à Pay My Bill à ADT Easy Pay to view your account and pay your bill online Please make the past due payment by Tuesday, December 1, If you have made the FULL past due payment on this account, please disregard this notice Sincerely, Collections Department Security Alarm Now [redacted] ADT Billing Department

This company is the Definition of Consumer Fraud I would not recommend any dealer associated with ADT Security System ADT Security should monitor their own dealerships

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Francine J***

Dear Sir/Madam,This is to inform you that as of this date, November 2015, I have not received the rebate Visa Card as promised in the reply from ADT In their response they promised to process the card on October and I should receive it in 7-business days I accepted their response and I realize that you have closed this case I just wanted you to know this information so that it might help with any future problems with ADT I thought I was dealing with a very reliable company That has not proven to be the case Thank you for your time and consideration in this matterYours truly; [redacted] [redacted]

To whom it may concern,I spoke with Miss [redacted] today upon confirmation we have discovered she is due one referral visa rebate card for $ She stated she would like her referral to receive his rebate as well, this customer however did not fill out and turn in a rebate form, according to the notes in our system We will be sending another $Visa gift card to Miss [redacted] within the next hours from our officePlease let me know if you have any additional questions.Thank you and have a great day!

December 2015Revdex.com (Phoenix, AZ)N12th StreetPhoenix, AZ 85014-4585Re: Complaint [redacted] To Whom It May Concern, We have received the complaint regarding Ms [redacted] Visa Gift Card Rebate At this time, we are experiencing a delay in processing our Visa Gift Card rebates In an effort to expedite this, we will be bypassing our 3rd party distributor to send Ms [redacted] card to her Ms [redacted] $Visa Rebate was shipped from our office in Chandler, Arizona to her home in Prattville AL and delivered on 12/04/The tracking number is [redacted] You are welcome to contact me directly with any additional questions you may haveBest regards, Todd Z***Customer Service ManagerSecurity Alarm Now [redacted]