Security Systems, Inc.

We will be honoring the customers request to cancel the accountthey can contact their first company to re install which is company policy

.Anthony G***complaint id: ***The first part of his complaint was already addressed and taken care of in February of his rates were adjusted to with no parts and labor warrantyCustomer did not call in to do monthly checks at any point after thatCustomer calls in
on August 31st said his alarm went off and there was no response, He called in to report the issue passed the day warrantyKatherine set up a service call for the client to have cell back up unit reset and checkedThe work gets done on 09/08/replacing his cell back up unit, the ticket is closed out and a debit of is charged to the account, the customer has no parts or labor warranty and was charged for their service call and monthly rate in the amount of There was never any complaints in notes of the account for faulty equipment until August, well past the day warranty. Anthony G*** Customer Service Manager Safe Home Security *** *** *** Middletown CT###-###-####

Complaint: ***
I am rejecting this response because: my payments are up to dateThey apparently do not understand thatI will seek a pro bono attorney.\
Sincerely,
*** ***

THE ACCOUNT HAS BEEN CANCELED, AND A CREDIT REPAIR REQUEST HAS BEEN SUBMITTEDPLEASE ALLOW DAYS FOR IT TO BE RELECTED ON YOUR REPORT

Complaint: ***
I am rejecting this response because: The equipment installed at both locations is faulty and has been from the date of installationI never received a copy of the contract until three months laterThe business must remove their equipment and refund all amounts paid to satisfy this issueAdditionally, they are not doing any favors by not charging me because each alarm is supposed to have a Service Contract with it., Given the fact that they admit coming different times but yet the problems continue to persist proves that they are unable to resolve this issueIn having a different alarm company come up I have been told the entire job was wrong and they installed th wrong equipment at each propertyAt this juncture they do not return phone calls, violated state law by not supplying me with copies of the contracts at the time they were signed , have misrepresented the facts and performed substandard work. If ** *** truly desires to make me happy she will promptly remove the equipment and release me from the contractThis is a shady company folks BEWARE! LAWSUIT WILL FOLLOW!!!!
Sincerely,
*** ***

Please see previous response

COMPLAINT *** SAFE HOME SECURITY This client has a seriously past due balance with our companyWe are willing to offer an amnesty program in which customer pays 25% of the outstanding balance and we resign her to a new agreementIf the client wants to buyout of her agreement we offer this opportunity as wellWe go so far as to offer a monthly hardship for customer to show intent on resolving this matter and the customer refusedThe balance is due in full and if the customer will like to make arrangements she can contact the resolutions department while we still have her file in office Jevaun P*** Resolutions Department Manager Safe Home Security Middle StMiddletown, CT###-###-#### ***
*** *** Senior Account Manager Safe Home Security Middle Street Middletown, CT ###-###-#### ***

Again, notification was sent in AprilI attached the files in a previous responseThe failure of the company to process the request until the end of May, is the fault of the company and its employeesThe dates for the cancel requests were clearly displayed on the emailsThe consumer should not be faulted due to the slow processing time of cancelations
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Really sounds like you are having a financial issue. This is not the forum for this type of issue. There are programs and services avaialable to you but companies do not cancel contracts due to financial issues. We would be happy to work out a payment arrangement but you must work through your account manager

We are satisfied we made significant efforts to resolve

We called the home number ending in ***, it was out of service, so we left a message on alternate number ending in ***, we hope to resolve their issues with the billing and the rates

Complaint: ***
I am rejecting this response because: I do not agree with the comment that I am not avaliable nor have responded.I will have my son call your office today.The only item I have recieved is a letter with a number to call. I will follow with the result of that phone call.I am hoping for a resolve that will beneficial to all
Sincerely,
*** ***

Account was closed out on 12-16-14, disregard the billNo balance is due

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution is satisfactory to me
As long as their words "the customer is released" means that I no longer have a year contract and I am cancelled as of ??? when?
Sincerely,
*** ***

Unfortunately we were unable to get in contact with MsWiggs. We've decided to release the customer from our agreement without further obligations

I’m responding to the Revdex.com complaint #***for *** Our Customer Service Department has been in contact with Mr.*** and scheduled a service call for 1/22/ Thank you *** *** *** *** * *** *** Safe Home Security

Subject: *** ***
We have been trying to reach this customer over a weekWe have also left several messages to have the customer reach out to us so that we could get a service done on his accountWe have also had a technician stop by on two occasions when he was in the area as a means of
trying to reach the customerHere are our proposals: Please have the customer contact us immediately so that we get this issue resolvedThe primary number is correct, but the secondary number is not *** ***For *** trouble, we are willing to give him some months for free on us to reimburse him for any confusion
We currently have the camera that he requested in stockFurthermore, please have him call *** for any service needsThe representative who initially took care of him has been terminated, as such, if he is contacting that representative directly, he most likely is not getting a response

Complaint: ***
I am rejecting this response because:
I have ALL my receipts. I will seek an attorneyI paid you for each month and sent it to Safeguard America *** *** *** *** ** *** I REFUSE to speak to Rebecca since she hung up on meI am also notifying *** *** ***My credit should not be hurt because of your lax of business practice. I am struggling to pay the amount because I have no income coming inMy place of residence will be vacated by DecemberSO I think we should all be professional and come to a resolution to thisI have NO money
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***