Security Systems, Inc.

.Please assign to Security Systems Inc. Dear Jason, In regards to your account it is set up for the 17th of the month as you have requestedI see payments being pulled on 3/, this would have been for Feb which would be the first payment and March paymentAt this point the account is
current and next payment is scheduled to be pulled for April 17th. There were payments pulled originally seeing there was no 1st payment received or posted to account when the account was created in the systemGoing forward it will pull the regular monthly payment. Also noted in your account back in February, you had mentioned money that was pulled was returned to your accountAs of today there is only payments showing posted to your account February and March. Thank you Christine Christine W***Accounting Safe Home Security*** *** ***
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I spoke to the customer todayWe can probably lower the rate and keep themI'm calling him again shortly. Chase E***
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To Whom It May Concern,*** *** security account is in the process of cancellationNo further action is required on her endWe ask that she disregard any paper bills that she may receive. We ask The Revdex.com to close this complaint as resolved. Sincerely,Colin W***Corporate Account Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

The account was cancelled 5/1/17

This account has been closed as requested.

Please see the attached contract which clearly states the 90% early cancellation fee.  Customers are not at will to barter and negotiate buyouts, contractual obligation is provided upfront to avoid any confusion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,Mr. [redacted] had made an original complaint stating that the legally binding contract he signed stating he had read and agreed to, was incorrect. The complaint was that Mr. [redacted] was verbally promised a rate of $36.99 per month. In the agreement Mr. [redacted] had signed, under line 10 it states " It is agreed to and understood by the parties that this agreement constitutes the entire agreement by the parties and there are no verbal understandings changing or modifying any of the terms of this agreement. This agreement may not be changed, modified, or varied except in writing and signed by an authorized representative of the Company. Client hereby acknowledges that he/she has read, received a copy of, and understands this entire agreement, including the attached Notice of Cancellation."After signing and agreeing to the contract with a rate of $39.99 Mr. [redacted] began to express he felt it was an incorrect amount. The company alerted him of the signed contract we had on file, which he agreed he had signed. At that time Mr. [redacted] refused to pay for any services from the company, even though monitoring of the system was still be provided. After a large past due balance, and several phone calls the company reluctantly agreed to bring the monthly monitoring rate down to Mr. [redacted]'s desired monthly payment of $36.99. As well as waive the entire past due balance in the amount of $256.59. The company decided upon this in the best interest of the customer, and to continue the business relationship between the customer and the company. I personally spoke with Mr. [redacted] regarding this issue Friday night and alerted him of the Companies position on this matter. He was happy to have it resolved and agreed to sign the agreement to change the rate. Upon receiveing the agreement, Mr. [redacted] asked that I call Monday to go over a few details. I tried to contact him today, with no avail. I than sent a follow up email asking a good time to speak with him. He responded there was nothing left to speak about and he has gone and sought service from a new security provider. The companies stand point on this agreement is that Mr. [redacted] signed a legally binding agreement with the company in which the company is seeking the term in full. If Mr. [redacted] would like to go back to his original request of having the rate changed to $36.99 per month and having the account brought current until March 1st, the company will gladly accept that resolution.If not we are forced to abide by the legally binding contact Mr. [redacted] signed for $39.99 per month for 60 months on May 5th, 2015. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security1800 833 3211 Ext. 1194cw[redacted]@safehomesecurityinc.com

If the customer can provide documentation that the home is no longer in their ownership, the company will go against agreement terms and close out the account early. There will be no refund due as the company would be waiving 10 months of payments.

The customer is under contract through November 2018.  If they wish to cancel early there is a 90% buyout to term covered under section 4 of the monitoring contract that would be due and payable.  In terms of credit reporting all customers are reported monthly to [redacted]...

[redacted].  If you feel there is a discrepancy then you must file a dispute with the bureau in question and we will respond appropriately.

Documents will be provided to the Revdex.com for review

This account has been canceled per the customer's request. There is no further money due and the account has been closed with a zero balance.

Complaint: [redacted]
I am rejecting this response because: I called to see
how to do the alarm / disarm from my phone like you claim is on my account and I
was told I do not have that option and it would be an additional $15 a month to
add it to my account, when I advised per the Revdex.com response I do have it and I
asked for a supervisor and I was hung up on. I called back to and each
time I ask for a supervisor I am hung up on I actually heard a male voice say
or just disconnect the call.  If you cannot provide me the service I originally
asked for discontinue my service.
Sincerely,
[redacted]

The contract is a 5 year contract signed in 2013 with a 90% buyout clause for any reason.  There is $[redacted] remaining on teh balance owed.

Complaint: [redacted]
I am rejecting this response because: I had to sign the new agreement since the rate is...

cheaper.   I wanted to cancel my service and they didn't let me.  I was forced to sign the new contract because I didn't want to not paying them and get bad credit history.  
Sincerely,
[redacted]

Hello,We have spoken with [redacted] and she is a happy customer now. We where able to find a resolution.

As you have been a valued customer we will submit a credit update listing your account as paid never late.  This takes up to 10 days to show on your reports so please be patient.  In terms of the contract itself we are not cancelling.  If you need service please contact our customer service department at ###-###-#### to schedule.

Complaint: [redacted]
I am rejecting this response because: I've spoke to them once or twice, the...

last call was I told them not to call us anymore, we want nothing to do with a Company that Practice's Bad Business, If they want to get a lawyer then so be it, we want Nothing to do with them, and we'd like our Money back....
Sincerely,
[redacted]

THE ACCOUNT HAS BEEN CANCELED, PER THE CUSTOMERS REQUEST AND A REFUND IN THE AMOUNT OF $36.99 WILL BE ISSUED. PLEASE ALLOW 10-14 FOR RECEIPT. WE APOLOGIZE FOR ANY INCONVENIENCE OR MISUNDERSTANDING THIS MAY HAVE CAUSED