Security Systems, Inc.

Client is under contract until April 2019. She may pay buyout or make payment arrangements by calling ###-###-####

SECURITY SYSTEMS INC
The client signed a year agreement in June 2015. They never called in or requested anything until March 2017. He was told they already have the most up to date panel available. They must either continue to pay the remainder of the agreement or pay
teh buyout provision in section

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and it is true we are working on a resolution, however last night our son was in a car accident just hours before our other son graduated from high school, so we apologize *** was unable to call Mike back last night It is looking though that we will not get the resolution we want It appears we will still be forced to sign on for years again which is not what we wanted, and not an acceptable resolution for us, so I am guessing we will not be happy with this outcome and remain a disgruntled customer, until we are able to go elsewhere Again, our resolution would be to have the part installed at no cost to us and be out of this contract in the remaining - months we have left We may agree to sign on for a lesser monthly amount Mike offered to lower our payment to $39.99, but don't know if that would even do it for us..it would have to be lower than that for us to even consider stayingI will ask *** to give Mike a call this evening again on his cell
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this
resolution is satisfactory to meBeing released from contract is very satisfyingI was on vacation all last week so somehow I missed there call
Sincerely,
*** ***

Complaint: ***:I have previously explained my refusal reasoningDoes the Revdex.com have any advice it can offer me. Or will this complaint go unresolved?
Sincerely,
*** *** 9/5/15 7:pm

Complaint: ***
I am rejecting this response because: I believe they took advantage of an elderly woman who has dementia who was incapable of making sound financial decisionsPlus her home was clearly marked with an alarm system which has been active for many years prior to safe home security system selling her their system We also never saw any other alarm system or key pad installed in her home to indicate safe home security had installed an alarm system
Sincerely,
*** ***

Attached are email
communications with Jerry R*** Unfortunately the phone conversation is not physically recordedHe agreed originally to refund months of service I was over changes forThe amount he agreed to refund was $The dispute was submitted because I wanted a full refund for all excess charges, which totaled months of charges at $29.99, totaling $The check I received was only for $which is only one month of over charged fees
Complaint:
I am rejecting this response because:
Sincerely,
*** ***

The account was in collections, the customer refused to pay and asked we stop callingThe customer would not accept any resolution, other than cancellation of the account, and no more collection callsThe system was working as intended, and was never not being monitoredCustomer states "I
was told that they would stop billing us and monitoring our system" To the contrarythat was their demanded, to which we advised they would continueThe account was due and owing ans correctly sent to a third party collectorAccount notes to support our response is available for Revdex.com review

Complaint: ***
I am willing to accept this, if your company does a credit repairIf so I will need something in writing
Sincerely,
*** ***

June 15,
To whom it may concern:
It was brought to our attention that *** has filed a complaint against Safe Home Security IncWe have addressed all of her concerns regarding the billing on her accountWe were able to rectify the problems and she is now current
with the billing of her accountWe spoke to the customer and apologize for the inconvenience and explained the delay in response*** *** is satisfied with the decisions made and has no further requestsShall you have any further questions please respond to the Revdex.com as stated
Respectfully,
Stephanie L***
Customer Service Manager
sl***@safehomesecurityinc.com
Safe Home Security
Sebethe Drive
Cromwell, CT
###-###-#### Ext

Complaint: ***
I am rejecting this response because: Of course they have there contract and I have mine from date of installmentLook it is different from the one they sent meI wonder why? Was charged for first month due to a sensor that was added in garage areaNext months I was charged like agreedThen the next months was being billed I do believe they also have a conversation with salesman when this service was orderedI quit using their service because I do not trust them to monitor my homeCompany needs to face they made a mistake and leave me alone and move onSo you they talk about legal actionMaybe you should look at making your company betterFor months I spent many days and hours with your customer serviceWhich was rude and unwilling to listenTalked with persons in different states always getting different answersWhy? I am tired of dealing with these people and will move onI will deal with the consiqunces if they ariseOne thing for sureI feel a lot more safe then having them as my home securityJust think if, when install of your system was doneWhen technician had me sign and I would have seen on contract do you really thinkI would have let him leave without either correcting it or just cancel the service
Sincerely,
*** ***

Complaint: ***
I am
rejecting this response because: The resolution offered by Mike the evening of the 17th is not what we are looking for I left Mike a voice message at 8:am on the 18th telling him I discussed his offer with *** and it is not acceptable to us I asked Mike to call back this afternoon so we could discuss further and we have not received a call back as of 5:pm
Sincerely,
*** ***

CALLED AND LEFT MESSAGE ON ###-###-#### AND EXPLAINED TO CLIENT THAT I WOULD RESOLVE CLIENT IF SHE GAVE ME A CHANCE AND IF *** IS ALREADY IN THE PICTURE THAT THEY SHOULD PAY BUYOUT TO KEEP CLIENT I OFFERED TO FIX SYSTEM SHE WANTS OUT OF AGREEMENT WILL WORK WITH HER IF I COULD SPEAK TO HER THE LAST TIME WE TALKED SHE SAID UNLESS I AM LETTING HER OUT OF HER AGREEMENT SHE HAS NOTHING TO TALK ABOUT .PLEASE CONTACT ME WITH ANY QUESTIONS THANK YOU

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** * do accept the resolution offered to me by the business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt just would have been nice to have had them advise me of this in the beginningNot good business practice in my opinion.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
This claim can be closed, I received a pamphlet in the mail from Derek L*** and that is what I have been asking him for for over a month Thank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I’m responding to Revdex.com complaint # *** *** ** *** When customer was first signed up with us she was provided with months free. The customer hasn’t been billed since 10/1/ The customer is not in rights to cancel. Due to her issues with service I provided
her with another months free putting her at year of free monitoring Thank you

Complaint- *** In response to your complaint we will offer you an opportunity to resolve this matter for the buyout amount of 2,this will close out the account *** as Paid In FullAfter this payment is remitted there will be no further contact or request for paymentThank you
Jevaun P*** Resolutions Department Manager *** *** ***
*** *** ***
*** *** ***
*** ***

Please assign to Security Systems Inc(SSI) Account *** I spoke to the *** in regards to her complaintI have since sent her an email explaining what is needed to close the account and what is needed to test the systemShe has agreed to send me the cancel notice along with
closing documents needed to close the account on Friday, March 24, when the property is soldThere will be no charge to close the accountShe now has my contact information if she has any questions in regards to the account Thank You, *** *** Customer Service Manager ###-###-#### *** *** *** Kamishia M*** Customer Service Manager Safe Home Security Middle StMiddletown, CT###-###-#### ***