Sekure Merchant Solutions

I have had a fantastic experience with Secure Merchant, the representative that I dealt with knew how to assess my issue and help me correct it Would definitely recommend them to other small businesses

I entered into a contract with Sekure for a chip-reading credit card terminal Upon receipt of the terminal, I was unable to connect it to my internet modem because it was too far removed from the front counter of my business I was advised to use the phone line, however my business relies heavily on phone orders so I didn't want to connect via phone After discussion with Danny T*** of Sekure, he agreed that the situation did not work out as planned and that I could cancel the contract with no penalties I was sent the documentation to terminate, which I did No further charges have appeared on my bank account, however I haven't been credited with charges that occurred while I was trying to get the terminal set up I have made several contacts to MrT*** with no response

Cold call sales calls are spam and refuses to remove our business from their call list

I recently had a question about my monthly statements Michelle G*** is my rep and she got back to me within hours Again with my follow up questions She knew exactly what I needed I was very impressed with how she handled the matter I will stay with Sekure Merchant as long as she is there

Great service from Laura B! She was great to work with and made the process simple!

I don't see how this business gets an A+ rating with a 69% positive and complaints
I went through the pitch and analysis with them but wanted to scrutinize the terms and conditionsI decided to opt out after finding some onerous points
The solicitor said that it was the industry standard but I said that I had no such
thing with my present processorHe continued to contradict me on this telling me that I had the same agreement with my present processorNo wayInstead of taking out some of those terms, he unilaterally without my approval started to send a page fax with the terms from my present processorThis prevented me from sending/receiving faxes from my customers and blew out the memory
of my machineThis was not just being overly- aggressive in the sales tactics, it was downright ***

Jamie Cand her team at Sekure Merchants have been very helpful, knowledgeable, and professional Jamie responds immediately with solutions and suggestions to improve our business She is always pleasant and ready to help at any time We are happy we switched merchant services to Sekure

Carolyn was patient and genuine with my concernsShe answered my questions and took care of an additional topic as we conversed via the phoneShe also followed up in a timely fashion with the emails she said she would send!

Bryan W*** is excellent He has helped me out with many aspects of changing ownership, to problems with terminals, to helping get the biz perk changed overBryan always calls back when he says he is gong to and always follow up with a call asking if everything is going well Bryan is an asset to your company

To whom this may concern:
I would like to express my appreciation for Stephanie’s great service over the past year As far as I am concerned Stephanie gets high marks for her service Stephanie is always prompt with her responses to my questions and concerns, follows up every time with any/all issues I may be having and resolves my questions and concerns Stephanie is a great representative and I am happy to have her to work with in our business credit card processing!
Sincerely,
*** *** *** *** ** *** *** *** ** *** *** *** *** *** * *** *** ***
Phone: *** *** Fax: *** ***
Hours: Weekdays 8:a.m- 5:p.m

I was contacted by Sekure for a rate analysis and requested statements to be faxed over so they could put together an offer that would match or save me money processing *** & ***After much communication they assured me that they would be able to beat my fixed rate 75/moAfter a partial month of processing with them I received my first Statement
that was debited...It was higher then what I was paying So I contacted themI was not able to get in touch with the one I originally spoke to because they had passed my file to another person.....I finally got in touch with the assigned relationship managerShe said that I was getting a good rate and that she didn't understand how I was just paying what I saidSo I was put in touch with another supervisor/manager that would see to it that I was taken care of She had me fax over four statements showing what I was paying with my previous processor so that her analyst could review and figure out what to do This all had take

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello *** ***, We do indeed want the business in question to cease and desist all contact with our business, which includes all phone numbers listed###-###-####, *** *** *** *** *** *** *** and ***. Thank you, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Carrie Colet

***, thank you so much for bringing this to my attentionI am incredibly sorry for the offensive commentsI can assure you that this is not how to we expect our employees to treat clientsRest assured, we have placed your phone number on our carefully maintained Do Not Call list and you
will not be contacted againThe employee has been suspended indefinitelyAgain, we are immensely sorry for the behavior of this employee, and very much appreciate you bringing this to my attention

This business called us saying they wanted to discuss an overcharge on our July statementAt first thinking they were associated with the current company we use, I gave them my name and they said they'd call me backI was suspicious, and upon researching them, I found they weren't related to the current company we use and I also found the (now-resolved) complaints here on Revdex.com.orgWhen receiving a call this morning, I told the woman I researched them and that I wanted our business added to their Do Not Call listThe woman proceeded to state that I was mistakenly referring to someone else and that this was about the previous phone call about the overcharge on our July statementDouble checking with a co-worker who does our billing confirmed that we do not use this business nor did we make first contact with this business

This company continues to call our officeMore than one person has told them we aren't going to switch companies and we are happy with where we areThey become agitated saying they are not calling to ask us to switch processing companies (although looking at their site and at the complaints online I know that is why they are calling),she said they only wanted to compare rates to save us money on *** and *** transactions (Discover and *** *** will stay the same) They are very pushy about getting our credit card processing statement sent to them for reviewThey won't take NO for an answerCharlene told me I needed to fax our statement immediately so she doesn't have to call me back I informed her I knew how much we were being charged in fees per month and she said she needed the statement to look over herself to "crunch the numbers"I am uncomfortable with how they handle their business They are now calling from other numbers since I blocked the original numbe

My account representative is Karen S*** She is amazing! She is always helpful, professional and extremely thorough! She goes out of her way to help with any questions or concerns that I may have, and she always follows up with a phone call to make sure my needs have been metKaren is a true asset to this company!

Male caller from Sekure Merchant Solutions offered to save us money if they could get a look at our current statementI explained we use a provider who is integrated with our medical software, so we are not interested in switchingHe explained they are a broker, not a providerOne of his providers probably integrates with our softwareI explained that I definitely did not want to deal with a broker offering multiple companies and hung up when he wouldn't drop itNext day, the same guy calls back, and reiterates that we were looking for a provider who would integrate with our softwareIf I would send him a copy of our statement, he can find the right providerI told him to first find the providers that integrate with our software, then I might consider itHe said he cannot find providers without a statementI told him that I did not believe that, and we wanted him to remove our number from their database, and that we did not want to do business with them because he is so annoyingHe started laughing, so I hung upI would never trust any company they found for us because they are so pushy and shady

Thank's Ryan, Great Job!!

Desiderio C*** was extremely helpful when I called for helpI was suddenly required to start processing payments and Desiderio patiently walked me through the processHis explanations were clear and easy to followThank You Desiderio

This business keeps contacting us by phone They call upwards of two or three times a week We identify as a True Value hardware store that does credit card processing Every time they pitch that they'll save us all this money on our *** and *** fees The company keeps asking us to give the names of our credit card processing company, past statements, and names of our Point-of-Sale software They propose to switch us over to North American BankCard for our credit card processing to achieve all these savings They always state there is an immediate deadline to get these savings they quote
I do not believe that there is any possible way for us to switch over to this credit card processor We are somewhat restricted on having these changes by both the Point-of-Sale software and the national True Value programs
This company is very underhanded and devious in using our phone number They don't take 'no' for an answer We've asked them to remove our phone number from