Sekure Merchant Solutions

Thank you Justin A*** for your patience in explaining to me those questions about the security complianceKeep up the good work

Dellisa D*** help me on the spotGreat customer service !

As a consultant, I recently submitted a request for a review for one of our clients and the request was assigned to MrShawn F* Relationship Manager MrF* was fantastic to deal withHe reviewed the account completely, provided me with details about the account, pricing plan rates and lowered my client's rates, which were pretty reasonable to begin withMrF* is a great Relationship Manager and Sekure Merchant Solutions is lucky to have people like MrF* on the support teamSincerely,
Scott R

Dear Sekure Merchant Solutions:
We love knowing Karen S*** is there when we need her As a small business, we count on having good relationship with our merchant solution provider and Karen is wonderful She is always prompt, understanding, helpful, and willing to go out of her way to make sure any questions or issues are answered or handled right away Give that girl a raise!
*** *** * *** *** *** * *** *** ***

I would like to thank James B*** for helping me with a change on our account He was efficient and friendly and the change was received in a timely manorI enjoy working with him

I have been fortunate enough to be dealing with Samantha from your organization I have to say that any time I have an issue or a question she is always on top of it and gets me what I need I deal with many vendors and their employees and Samantha is one of the most accommodating I have encountered
She is certainly an asset to your company

They always try to get the merchant a good deal

It's been a pleasure working with Sekure, and especially Ryan R*** Our store's need for a Credit Card Processing terminal has been met promptly and professionally~*** *** *** ***

Karen S***
I wanted to let your company know that you are very easy to deal withWhen I have a question, you always get back to me right away and solve the problemYou are very courteous and helpfulIt is a pleasure working with you*** *** *** *** *** *** *** ***

I have repeatedly asked them to not contact our office anymore However each time they call they call repeatedly and then when asked not to call anymore will continue to call back three or four times and hang up

About months ago our company, *** ***, changed our credit card service provider to Sekure Merchant Solutions from *** We're very happy that they so far delivered what they promised such as paying us for our early termination fee as they promised Our relationship manager, Kaleel J*** went extra mile to get other things approved for us which was very nice of him

We have been a client of Sekure Merchant Solutions for three years and couldn't be more pleased with the rates and the customer serviceWe have saved over 5,per year in rates and the customer service is hands-down the best we have ever hadThere is no problem too small or big that they resolveOur representative, Jamie-Lee C*** has gone above and beyond anyone we have had in the past to make sure everything runs smoothlyShe's always available to answer the smallest question or she'll get on the phone with us for tech support until the issue is fixedWe are 100% a satisfied with them and plan on a long working relationshipThanks,
*** *** *** *** * *** ***

Complete lack of customer service Could not get us signed up and activated during a six week time frame Emails and phone calls not followed up on at all No response received after sending required documentation Each time after two or three days I had to call our customer service agent to ask if she received what I sent I was told on one occasion that I needed to initial page of a document After following through and sending a pdf....nothing, crickets...no response I was again forced to call and send an email to inquire if she received the initialed document She finally replied that she did....but asked for a utility bill or signed lease agreement I immediately sent them my signed lease since we hadn't generated a utility bill yet Again, no response for two days until I called and emailed Ultimately she did not get us set up in time (they had weeks) for a major pre-sale event we had for one of our two fitness clubs She was fully aware of the date we needed to be operational We were told it would take about two weeksTwo supervisors did get involved, but it was too late to get us what we needed in time for our event...they tried Unfortunately our customer service agents lack of interest or incompetence made it impossible for them to fix However, even after our deadline passed we received no phone call or support from this companyWe were forced to go to Best Buy and purchase a Square device, which by the way worked great We raised several thousand in presale dollars...none of which went to Sekure Merchant Solutions or their affiliates How is this good businessInterestingly, they are our Merchant Services provider for our existing fitness clubDidn't matterTheir employee didn't care, is incompetent, or just too busy to get things doneHoping this experience was an isolated event and not the culture of this companyRegardless, looking for another Merchant Services vendor for both our businessesjohn

Leila has been courteous and has helped me in all my issues in a timely mannerWhen Leila says she will call you back, she never lets you down! I have appreciated having someone to contact when I need help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I've had nothing but good experiences with all of Sekure Merchant Solutions staff from the beginning of our business relationship in Sekure Merchant not only matched, but beat the rates given to me by a competitor in Now going into 2018, I couldn't be more pleased with the services provided by Jamie-Lee and others - always exceed my expectations! Thank you for a job well done!

I have been very pleased with the service I've received from our account rep Mandy C*** She always responds promptly and resolves any questions or issues that may arise

This company has contacted my staff several times this year after being told to not contact us again I understand their intentions are good but when we tell you never to call us again, we mean it

very pleased with the service I received

Sekure has done a good job for the past several years In particular, Michelle, our relationshi representative has been very helpful in resolving some questions about recent statements She has been very thorough with the research and stayed in contact with us regularly