Sekure Merchant Solutions

Jamie-Lee C [redacted] has been fabulous! Our merchant solution needs are unusual and can create issues for our bookkeeping Any time that we encounter issues that need to be resolved, Jamie helps us find solutions and follows through with us Jamie has been very reliable and helpful [redacted] **

[redacted] , we will work with the employee to ensure we are respecting a potential clients wish not to be called againYou have been added to our carefully maintained Do Not Call list and will not receive any more callsWe're very sorry that your request to not be called again was not respectedWe appreciate you taking the time to bring this to our attention

Christina M [redacted] of Sekure Merchant Solutions provided me with excellent credit card processing analysis She was excellent at getting me information and returning my calls during the negotiating process I look forward to working with Sekure Merchant solutions

The people at Sekure Merchants are rude, incompetent people who have harassed me for monthsThey obtained my personal cell phone in error and, despite numerous requests on my behalf, refuse to omit it from their recordsMost recently, I received FOUR missed calls from them while I was abroad yet no voicemails; with a father in the hospital and an injured dog at home, I was very upset not knowing who was calling me or whyThey called me immediately upon my arrival back into the States (which is very scary in and of itself) and I asked them not to call me AGAINMy boss and I have both already told them numerous times-- three separate people there, in fact-- that we do not want to use their service, yet they continue to callI have blocked their number, and still they callWhat on earth do they not understand about the word "no"? And I do not appreciate the attitude I receive when I ask them AGAIN AND AGAIN not to call me and that we don't want their service

I thought it was odd, that a NY Based company had a local number - ###-###-####/ [redacted] , OK I asked about itFirst I asked where they were located - I was told several locations, including NY, and overseasThen I asked if they had a local office? I got some weird response from them, paraphrasing them by saying, not they did not, but this is how they stay in touch with their client base and they use many phone numbers Then I asked about the local number, but there was no answer Just sounds way too fishy However, when I called that local number back, I was told "The number you have reached is no longer in service at this time." So, NO, not interested

I am a small business owner in Phoenix, AZI just got a phone call from Charles B [redacted] of Sekure cost review, a company owned and operated under Sekure merchant solutions MrB [redacted] informed of the names of other employees there who have harassed me in the past and said that I had set an appointment with them and they were waiting for me to send them my financial statements for their reviewThis is total [redacted] and when I told him so politely, he became argumentative with me and pushed the issue until I became enraged Even if it turns out that this Compa my is not running a total scam, I would never do business with themI'm not sure if Charles is a failing cold call sales rep who's job is on the line but I really did not appreciate the way he spoke to me when I asked him to remove my number from their call list and to never call me againI had to be put on the phone with his supervisor to get that arraigned Very unprofessional and harassing in these times of hacking and identy theft scams, the last thing we need is a sad pun for a Secure financial company pushing peoples buttons who are already upset about how insecure our information really is

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedOne brief note though, if the DNC list is out there and is required to be used by those who make sales calls, why do we still get these unsolicited calls? Sincerely, [redacted] ***

I would like to thank Shant K [redacted] , Relationship Manager for the excellent customer care he provided MrK [redacted] was responsive to all our concerns and assisted us with our account needs He provided exemplary professional customer service Thank you for giving us a personal human touch in a complex business experience [redacted]  Dental Care

I work with Laura B [redacted] and I have always found her to be very helpful We've had to work through some problems on our end and she has been very patient while we try to get things right I know I can always count of Laura to get me up and running It's my pleasure to have this kind of working relationship [redacted]

Stephanie J [redacted] has been a delight to work withShe often reaches out simply to make sure that things are going well and that we are happy with the service provided by Sekure Merchant SolutionsFrankly I could not be happier with your company and always recommend it to other business owners

Dear Sekure Merchant Solutions: We love knowing Karen S [redacted] is there when we need her As a small business, we count on having good relationship with our merchant solution provider and Karen is wonderful She is always prompt, understanding, helpful, and willing to go out of her way to make sure any questions or issues are answered or handled right away Give that girl a raise! [redacted]

Can't say enough about the customer service, Ryan R***, recently providedHe went above and beyond in his explanations and recommendations for our merchant accountI was not on board with this company when our contract was agreed upon, so Ryan needed to educate me from square one, as well as, address my current issue of processing a large sum transactionRyan was patient, courteous, and professional throughout the encounter and he is definitely the reason that we will probably renew with Sekure Merchant Solutions when our contract comes up for renewal(This is big turn around since I was planning on not renewing up until speaking with this customer service representative.) Ryan answered my questions thoroughly and solved my problem(s)I give him a "10" for satisfying this customer!!

Stephanie [redacted]   is always so helpful and really nice whenever I have a question or issue

I've owned my small business for years and I've never had service this good! My rep, Bryan, is always available and makes certain that all of my questions or concerns are handled promptly Great job!

[redacted] ***, we have confirmed with the processor that both accounts have been closedIf you feel like they are still open, erroneously, please get in contact with us as soon as possible, but all records we have shown them to be closed

[redacted] says Sarah T [redacted] is on it and always helpful

Promised better rates (didn't happen) Promised free transactions for the beginning of the processing (didn't happen) When I cancelled due to all the broken promises, I am in a year contract (which they didn't expose) and supposed to pay horrendous cancellation rate Stay away from them as far as possible!! They lie to get you in the door and then you are trapped

[redacted] , we are terribly sorry about thisWe have a carefully maintained Do Not Call list, to which you have been addedI want to thank you for bringing this to my attention so we can work with Josefina and her supervisors to ensure this does not happen again Again, thank you for taking the time to bring this to my attention and I sincerely apologize for inconvenience to your business

We've been using the service now for almost years I'm satisfied The ease of use is perfect and more so the customer service I needWhenever I've got questions related to the service, their prompt response is second to noneOur Customer Service Rep, Luke C [redacted] works seamlessly to provide fast and detailed responses to answer any of my questions or solve the few hiccups we experienced along the way Fact of the matter is as simple as this: If I was not satisfied with the service provided I would not continue the service Our Continuous use, for almost years, speaks for itself