Sekure Merchant Solutions

I have had several good experiences with Sekure since they have been with our company Any time I have a question or problem, they are always ready and willing to help No waiting for days, or holding on the line forever They are always professional and very nice

Great service from Laura B [redacted] ! She was great to work with and made the process simple!

[redacted] ***, the remaining credit equaling $has been issued and which will be ACH'd to your account within 3-daysThe total credit issued is $300.96, which are all the fees paid above what you were paying the previous processorOur records indicate you had sent a cancellation letter to your previous processor on June ***, unfortunately the fees paid to your previous processor since that date are not the responsibility of Sekure Merchants Again, we are very sorry for the inconvenience this has caused

One of the best companies we have worked withExtremely efficient and on top of things at all timesDoes not rely solely on e-mails for communicationActually make phone calls and talks to you to make sure everything is as expectedAlways goes the extra mile

They will not stop calling! This has been going on for a yearThey have been extremely pushy, we are not interested in their business and I have asked SEVERAL times for them to take us off their list and stop callingI thought it was over when we had a few month break and they started up againIf I want your business, I will contact youPLain and simple

Our company has just changed over to Sekure MerchantWe had a smooth transittion over and have been very pleased with our serviceJoshua C [redacted] has been extremely helpful getting everything set up the correct way and answering all of our questionsWe are very exited to be working with Joshua and have been completely satisfied with our service

As always, my rep Stephanie L [redacted] was responsive and helpful She promptly responded to my inquiry and resolved my questions, I appreciate it

My name is [redacted] *and I am the Customer Service department headI represent the entire company when it comes to complaint resolutionmy direct contact co-ordinates are [redacted] .I have just returned from a follow up meeting with the [redacted] - he has filled me in as to the disciplinary procedure that befell the rep in questionI am very confident that his behavior has been corrected and that he will not be continuing in his current position in this manner

SekureMerchant signed our company up with [redacted] to process our periodic credit cards sales in April After many months of limited credit card transactions, we asked them to initiate a cancellation of our account due to it not being worthwhile for us We are being billed a monthly fee by *** We were told we had a three-year agreement and there would be a cancellation fee of approximately $ We told them we were unaware of any such long-term agreement We were sent a copy of terms and conditions indicating such, but we informed them they we were never shown those at the time we signed our agreement They eventually told us that [redacted] would cancel our contract after we told them we were going to go to Revdex.com and file a complaint At this time, no cancellation has taken place

I recently had a question about my monthly statements Michelle G [redacted] is my rep and she got back to me within hours Again with my follow up questions She knew exactly what I needed I was very impressed with how she handled the matter I will stay with Sekure Merchant as long as she is there

This company has been soliciting KRN via phone on a daily basis They have called us seven times in the last days The first person who called stated I was supposed to send him a copy of our Merchant Statement At no time did I ever tell any representative from Sekure Cost Review that I would send them this information Every time they call we ask them to stop calling as we are not interested in their services They continue to call and refuse to remove our phone number from their solicitation list The last person I spoke with was "Ben" He is now asking to speak with the owner of KRN The owner does not want to speak with Ben since I am the main point of contact for our company's merchant account

My repis MrGeoff D***He and his team are absolute professionals!! Any time I have had any problems or issues, He was there for me and my business( [redacted] ***) All problems were resolved in a extremely timely and professional mannerHe is an asset to your company!!! Yes, I would(will) recommend your company because of MrD*** Sincerely, [redacted] - owner, [redacted] *** 

I would like to state how extremely satisfied I am with MsStephanie J [redacted] , your customer service manager After several years with your company I decided to add [redacted] to the other credit cards accepted at my marine business MsJ [redacted] made this transition almost seamless as she was most helpful guiding me through the step by step process She did everything precisely as she promised and in a timely manner, which I did appreciate because of a large [redacted] charge I was holding pending acceptance approvalI want you to know what a valued employee you have - personable, polite, and efficient

Kumar at Sekure Merchant Solutions has been incredibly helpful in my transition to this companyHe answered all of my questions quicklyI know I can count on him in the future

I have been using Sekure Merchant Solutions for almost years and am very happy with the customer service I have to say this is the first merchant services provider I've used who actually contacts me on a regular basis to see how things are going and if there is anything they can help me with When I have had questions they've been very thorough and got the answers I needed in a timely manner I've also had the same customer support team which is helpful And they've provided some great rates as well!

Sarah was very helpful, polite, and knowledgeable! She went above and beyond to get me going!

Our business just changed credit card machines and Laura B [redacted] was a pleasure to work with in making this transition She was not only professional and knowledgeable about the process but friendly and helped to make this procedure complete in a timely manner We look forward to continuing to work with Laura for the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am still receiving calls from your company!!! It is 1130am and ive received calls!!!!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

My colleagues and I have repeatedly asked to be removed from the call list of Sekure Merchant Solutions, and they clearly have not done soToday, the representative went so far as to transfer me to someone within their organization who "processes analysis reports" of our Visa/MC transactionsI told him politely we are not interested, at which time he became irate, accusing me of "not wanting money" and that he would "contact my boss" and tell him I refused a check into our processesOur credit card transactions are not this company's business, and as a medical-related field, our patients deserve and receive secure, confidential processing per Federal HIPAA regulations I hope to never receive another call from this company, but can't trust that they'll remove us from their call lists

I received a telephone call from Senior Analyst Steven D [redacted] After many follow up telephone calls from him, I informed him that I did not have time to give his solicitation any consideration While on the telephone, he continued to insist that his request for copies of my merchant statement would not take up much time and it would save me money I hung up on him I immediately sent him an email requesting that he cease from contacting me After receiving my email, the Senior Analyst from Secure responded with the following: The time it took to write that email, is the same amount of time it would have taken to send a statement with itAnd that seconds would have taken at least 25% off your billI don't think you made the right choice but I won't be calling you backSteven D [redacted] | Senior Analyst Sekure Cost Review He felt the need to contact me after I specifically requested that he cease from contacting me This is typical of sales people who feel that they can take on a hostile attitude with potential customers who don't give them the time of day This must stop When an individual requests of someone to cease contacting him/her--it should stop Please don't give your business to this company Please keep in mind, the individual I dealt with was a Senior Analyst who should be conducting himself in a courteous and respectable fashion