Sekure Merchant Solutions

As a new client, Shawn F [redacted] , our relationship manager was very polite & courtesy-Took the time to answer questions and explain in detail information that was not clear

I am very happy with the organizationI had nothing but very positive resultsKaren is always very good at calling as soon as she can when I have a problem (big or small) and calling later just to make sure things are still going wellAlways very polite and friendly she tries to answer all the questions I have and doesn't hesitate to ask for help when she doesn't have the answer

This is about customer service, she is the bestStephanie J I would recommended that you were a good asset the the companyI have never received such fine treatment like that in a long time

The serviced we received from Bryan W [redacted] was top notchHe resolved ALL of our issues in a matter of minutes and even followed up to make sure all was still wellThanks for everything

***, We really appreciate you bringing this to our attention and affording the opportunity to make this rightWe sincerely apologize for any inconvenience and rest assured you will not be contacted again

[redacted] ,Thanks for bringing this to my attentionWe absolutely adhere to the our carefully maintained DNC listIt is extremely inconvenient for me that this was how I had to hear about your particular misgivingsI will be addressing them immediately, and have ensured personally, that your business phone number provided is expunged from our records

Dear Sir or Madam, Customer Service I have been working with Karen Siewdass for months now She is always very responsive, caring and provides the utmost excellent service I have ever encountered She never gives up on her excellent customer service She is always willing to work with us on issues and her response time is excellent If she does not get an email back from me She personally calls me to check in with me and follows up with vendors on our behalf All in all I could want a more attentive and compassionate customer service representative Karen is superb and provides the BEST customer service I could ever want Thank you for having Karen on your staff [redacted] *** 

[redacted] , Relationship Manager with Sekure made it easy to resolve our issue He took the time to find the facts and assure us that everything was resolved, leaving no doubtI really appreciate his professionalism It is very important to us that we have a "Go-To" person who is a living being and can answer the phone/email

HARASSING PHONE CALLS - WHEN TOLD WE ARE NOT INTERESTED, HE IMMEDIATELY PROCEEDED TO CALL BACK THREE TIMES TELLING ME I'M RUDEI AM RUNNING A BUSINESS, I DO NOT HAVE TIME FOR THE HARASSMENTIF I SAID I'M NOT INTERESTED, THAT MEANS IM NOT INTERESTEDDO NOT CALL ME BACK! AFTER THAT, I WOULD NEVER BE INTERESTED AND I WOULD NEVER RECOMMEND ANYONE TO YOUR BUSINESSCAME ON THE Revdex.com WEBSITE TO FIND MANY OTHERS HAVE MADE THE SAME EXACT COMPLAINTHERES A TIP: CUSTOMER SERVICE REPRESENTATIVES WHO ARE NOT PUSHY ACTUALLY GET MORE SALES!!!!!! I WORK IN CUSTOMER SERVICE! LOSE OUR NUMBER ALSO HE STATED HE WAS DOING A FOLLCALL FROM WE ARE ALMOST DONE WITH EVEN IF I WAS INTERESTED, THAT YEARS I WOULD HAVE WAITED FOR A PHONE CALL BASICALLY WOULD HAVE SEALED THE DEALNOT INTERESTED EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...⇄

Customer service team is extremely helpfulThey always take care of my questions or issues that I may haveThey are prompt and call or email to get my issue resolvedThey are knowledgable on any questions I may have and get me a quick responseTheir software is easy to work with and very helpfulI am very pleased with their customer service teamThank you [redacted]

Very aggressive company, the representative continues to call us after we have told him we are not interestedAfter multiple phone calls we told him to email us a copy of the contract we would have to sign, he stated he'll send one similarWe had our business advisor review the contract which he found to be very vague and why isn't it the actual contractWhen I addressed this with the rep he became disgruntled and loud, he wouldn't let me talk and finish asking my questionsI eventually hung up on him, something I don't usually do Our business is in the service industry, if this was my employee hounding a customer who stated multiple times they are not interested, he'd be fired Not a very professional company in our opinion but then it was a telemarketer call

Karen S [redacted] I wanted to let your company know that you are very easy to deal withWhen I have a question, you always get back to me right away and solve the problemYou are very courteous and helpfulIt is a pleasure working with you [redacted] ***

Thank you Ryan. You are always so helpful & pleasent. *** 

Karen S [redacted] is our account manager and she has exceeded my expectations in product support She has made a tangible difference in keeping my fees low When attending to my questions about our merchant account, Karen is prompt, professional, and thorough I am very pleased with the service I have received form Karen

This company calls my work quite a few times per year. I repeatedly tell them we are not interested in what they're offering and to please remove us from whatever list they have us on. I've stopped answering the phone when I see their name come up as they've called right back when I've told them we aren't interested. When I see them on Caller ID now I just quickly pick up and hang up the phone.

We have been getting persistent, annoying calls from ###-###-#### which is attached to Sekure Cost Review Our business does not even accept credit cards We are not interested in their services and would like the calls to stop

[redacted] , I apologize that your request to be removed from our calling list was not met when you initially askedI can confirm that your phone number has been placed on our Do Not Call list, so there will be no further communication from our companyOur Quality Assurance team has reviewed the call and will be working with the employee and his supervisors to ensure proper procedures are being followed at all timeI appreciated your bringing this to our attention, and again I apologize that your wish to removed from our calling list was not granted when first requested

[redacted] , We'd like to thank you for bringing this to my attention and sincerely apologize. Your phone number has been added to our carefully maintained Do Not Call List and you will not receive calls anymore.

[redacted] , first I would like to apologize We certainly want you to be happy and comfortable when making the switchI have spoken with Danny in regards to the file and he has informed me that you have reached an agreement in terms of the Early Termination Fee for you account, which we have reduced to $

I feel Bryan has been very helpful from the very beginningEach time I call he has handled my problems very professionally [redacted]