Sekure Merchant Solutions

After being hounded for a year I had to resort to just hanging upMichael Lwas so pushy and would not listen to what I said or respect my wishes I assume the company would be equally abrasive so we switched our current processer to another company whose salesperson was / is a pleasure to deal withI hope this review ends the harassing calls while I'm trying to service my own customers Word of advise, don't bother being polite with these guys JUST HANG UP

Received a call from Farah in Sept/Oct requesting to review our current credit card merchant charges to see how they can save us money I was busy, but eventually complied and emailed the requested information Our file was then transferred to Kaitlyn (Senior Accounts Manager) after discussing our options, and other necessary changes involved, I took the information to management It was decided that due to the minimal credit card activity we have that it would not be a significant difference and I let Kaitlyn know that we would not be moving forward She understood and closed the file
On Wednesday (12/**/16), many weeks later, I received a cold call stating our file has been "reopened" and "reevaluated" and savings are even greater now I reiterated that we were still not interested The sales person tried multiple times to push the service on me despite my repeated requests that the file be closed again as we were not interested I eventually had to just hang up on him a

Brian was very helpful with my questions today He stayed on the phone while I navigated the sof our account online and was there when I had questions regarding the set-up

Keyur *** P*** IS MY SERVICE REP AND HE WAS VERY HELPFUL IN GETTING ME LOGGED BACK IN TO MY ACCOUNTI HAVE BEEN USING THE COMPANY SINCE NOVAND EVERYONE I HAVE HAD CONTACT WITH HAS BEEN GREAT

To whom it may concern,
Stephanie L*** has made my company's transition to SekureMerchant very easyShe always has been very helpful in answering questions whenever I was need of helpI'm glad she is is my account manager
Thank you

Any time we have a problem they are quick to fix the problemsuper fast turn around timewould recommend them to anyone

We have received countless number of calls on a daily basis from Sekure Merchant Solutions saying they are following up on a message left for the President of our company, who I will keep anonymous We are not interested in their services and would like our number removed from their call list and for all calls to stop It's quite annoying to receive call after call after call

My first and only experience with this company was an extremely aggressive cold sales call to my personal cell number, which was illegally obtained from scraping Whois data and in violation of the Do Not Call listThis company employs aggressive, annoying, and illegal marketing practices

I have had the pleasure of working with MrG*** for the last months or so and he has been extremely helpful with any questions or fixing any problems I have had I wish more people could be this polite and helpful*** * *** *** *** *** *** *** *** *** *** *** Moe G*** | Relationship Manager
Sekure Merchant Solutions
Description: Description: Description: Description: ***
Tel###-###-#### ext# Fax.###-###-####
*** ***

Would highly recommend! Stephanie Jhelped resolved a problem I had with a duplicate charge in a matter of minutes! She had given me her direct contact information on an earlier dateIt was so nice to call her, explain my problem & very quickly she had it resolvedShe was VERY friendlyMakes doing business with them so easy

Very happy with customer service I have receivedBryan is on top of all the requests

Once again I would like to commend your employee, Stephanie L***, for her excellent customer serviceAny time I have contacted her with an issue she is quick to respond and get me connected with the right technical supportLove having her as our rep!

I had an opportunity to work with my relationships manager , where my business needed to update credit card processing terminal due to my lan wiring problemsJohn K*** was very responsive with my immediate needs and provided me with wireless terminal within two daysGood Job MrK***

I want to say that I'm very satisfied with the performance of Stephanie Landrigan, who's changed completely the view that I had for Customer Service, she's a very nice person to talk to because, she tries to get the best answer as soon as possible and that makes my life a lot easierThank you !

Stephanie ***  is always so helpful and really nice whenever I have a question or issue

Christina M*** of Sekure Merchant Solutions provided me with excellent credit card processing analysis She was excellent at getting me information and returning my calls during the negotiating process I look forward to working with Sekure Merchant solutions

Started doing business with this company at the end of Oct From Nov 1- Dec we were having installation issues First they forgot to install our gift card process Then we were unable process debit cards Then they were having our customers wander through a maze of prompts to get their credit cards to process Then the last week of December they fried my current credit card machine and it needed to be replaced During the time it is was out I lost sales equal to 3-years of their promised transactional savings I requested some compensation for my losses but now they refuse to communicate with me This morning I called to complain again about the lack of service and still no call or response to my request This is one of least professional organizations I have ever seen Rating the business a one star is 500% better than they deserve

Joshua C and Christina B were both very helpful during my transition processI really appreciate having a consistent rep to work with!

This company contacted our small business today saying that they review our merchant services rates to ensure we are receiving the lowest rate possibleThey mentioned something about *** and *** going up recently, which did not happen with us, and it honestly sounded like they were trying to make me concerned that we were paying more without our knowledge and that they could helpThe woman who initially called asked to fax me information about it, to which I said fine, and she put me on hold for a momentThen a guy picked up and asked me to send a copy of our merchant services statementI told him no, I did not want to give that information and that if I have any concerns with our services I'll take up that up directly with our processor and he began sounding annoyed that I was not cooperatingHe said this is an analysis that the company offers and they work with many banks/processors to do this service every 3-months, yet in years, we've never heard of themI ended up having to hang up on him because he wouldn't stop talking, trying to convince me to go along with itSounds very fishy

I signed on with Secure Merchant in late August to process my credit card paymentsI have processed more than payments since 9/*, and only a few have been processed into my bank accountMore than $in credit card payments due to me have not been processedThe company continues to call me (different people) and they start resolution claim tickets, but as of 9/there is no resolution, and the money has not been sent to my business account