Select Home Warranty

Select Home Warranty did request proof of payment for the maintenance records, we require payment information from the customer, we do reserve the right to request this information.We did reach out to the customer on 1/26/to discuss the matter further, but, they never contacted us back

Hello if they say they can provide me a warranty servive I'm going to try again if they say that they made me offer to cancel with the contract rules of cancelation because I will lose over dollars So I will try to get them to Horner there contract by providing me service as there contracts state Which they will fix my problems under the contact and they need to provide the person to fix the problem I Justin have to pay to get the problem fixed and get them to reimburse me , that not what a warranty for if they what to follow there contract then they need to do what it says find someone that will Horner their contract to do the work, they shouldn't sell contracts to people if they can't Horner what it says about being a warranty ,they need to send someone to fix my problems, don't you think B it is it legal for them to keep my money and they don't honor there contract they sold which was to send someone to my home and fix the problem that is covered under my warranty, So again I will contact them again to send someone to fix my electric that I have been trying to get done This just one thing I have more things that need look at so, I will contact them , please contact them again I'm going to try again So please contact them that I will contact them again thank you *** ***

Select Home Warranty has been looking into the customers' complaint, we have one of our Managers trying to get in touch with her, as her complaint has him very concerned wiht how he claim was handled and the customer service experience.We would like the cusotmer to contact our Manager back who has
been assigned to their account

The policy gives a very specific limit if years records are not providedThe customer has already been approved for this limit

I am rejecting this response because:
My central air conditioning (AC) unit stopped working on3/26/and a claim was filed with Select Home Warranty (SHW) the next daySHW assigned ***Plumbing Heating and Air to the diagnosis and repair of my AC*** PlumbingHeating and Air relayed to SHW that the condenser and compressor needed to bereplaced, which they estimated to cost $2,SHW requested photos of my ACunit and maintenance records on 4/8/I sent photos of the unit and twomaintenance reports (one from Decand one from Aug2014) the next daySHWconfirmed receipt of all materials via email on 4/10/SHW refused to affirmor deny the claim each of the times I requested the claim statusI was referredto *** ***, a Claims Review Manager, on 4/15/Mr*** toldme on 4/15/that my maintenance records were insufficient; however, Mr.*** could not tell my WHY my maintenance records were insufficientMr.*** also said that there was mention of rust present on my evaporatingcoil on the maintenance records, which voided my warrantyHowever, the claimwas for the condenser and compressor, not the evaporating coilTo appease Mr.***, I called the maintenance company who serviced my AC unit (Aire Servof Central SC) and confirmed that they are licensed to service any brand of HVACequipment and had them fax all records of my maintenance services Also, I tookdetailed photographs of my condenser/compressor which demonstrate thatabsolutely no rust is present on either entityOn 4/17/I emailed allrecords faxed by my maintenance company and additional photos of my unit to Mr.***He confirmed receipt of these documents later that dayI haverequested an update of my claim status via email times and times via phone.He has not answered or respondedIt has been over weeks since the coveredentity has been diagnosed and SHW refuses to affirm or deny the claimSHW ispracticing bad faith insurance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Can you please confirm the address you are sending the check to and please advise if I still need to call in to cancel? I just spoke with male rep, Mr***, regarding canceling, who was EXTREMELY RUDE to me on the phone and I told him I would be handling this through the Revdex.comWill you please confirm if my services are cancelled and the address this is being sent to?
Regards,
*** ***

The customer was sent a reimbursement for for the service call fee --in order to come to a resolve for the price we will offer the customer, again for the claim we would have to speak with them.A Manager will be in contact with the customer to further discuss the matter, as we did origianlly

Select Home Warranty has reached out to the customer regrading finalizing their cancellation, the customer has stated they will email in their credit card info, then we will proceed

While I do accept the business's response, I do not agree with it. I am only being reimbursed $(prorate)
because I purchased the warranty in December and it was March when I cancelled. During those few months I submitted a claim and the business never followed through with the claim. It wasn't until I contacted the Revdex.com and notified them that I would be cancelling did they email me an agreement to sign absolving them of all liability. According to their reps, after I signed this agreement then they would finally reimburse me for the claim. If wanted to cancel and be imburse me for the claim, they would "take the balance of the claim and the time and subtract that from the amount I would receive". I decided that it would be best to take the loss and just cut ties this business since we do not agree. This is my statement and why I am accepting this business's offer. To be clear I am essentially pay for three months of warranty and receiving nothing in return

The customer has been emailed a copy of the policy as soon as they signed up with us and had ample time to reviewIn addition, all our warranty terms and conditions are stated directly on our website for customers to review at all timesWe have disclosed all of our terms and conditions at all times to all customersCustomers have the ability to even review these terms before signing up with us as its stated in plain view via our website

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will expect waiver of cancellation fee to be reflected in my refund per conversation with your representative
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I also asked for half the amount I paid for the warranty since there is more than a year left on the contract I asked that the
cancellation fee is not charged I also asked that half of the cost of the replacement water heater be paid since it went out while the warranty was still active
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me, provided that the refund is
for the full amount paid for the policy: $If the refund is not for the full amount, I will seek further restitution through other channels

We have called the customer numerous times with no responseThe customer may call Mr Avi ###-###-#### Mon-Fri 9-est

We spoke to the customer and apologized for the bad experienceWe have covered her for $

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me If they do not follow through with this promise, I will notify the Revdex.com again This company has promised this to me before and nothing happened
Regards,
*** ***

The customer was refunded the amount of on 11/12/and on 11/15/2015, if the customer does not see the refund on their credit card, they should call their financial institution, or they could have called us directly and we would have provided the refund information

The customer had initially filed their claim with our office on 2/25/The customer contacted our office and spoke with a representative on 2/26/and requested to have their warranty cancelledThe customers contract was cancelled as they requestedAs soon as their refund check is issued it
will be mailed outNo additional funds due at this time

Please refer to sectionof the warranty contract: TermThe term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select's receipt of all outstanding payments and premiums due to Select are received by Select ("Effective Date") please add an additional days for credit/debit card paymentsIn the event Select does not receive all outstanding payments and/or premiums outstanding, for any reason, Your service contract coverage term will not beginYour service contract coverage will begin on the Effective Date and remain in effect for one (1) calendar year following the Billing Date ("Termination Date")Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage. It clearly stated that there is a + day waiting period on all credit/debit card transactions. When the customer submitted their claim they were specifically asked when did the issue begin and they stated 9/24/Since that falls under the waiting period timeframe the customers customer was deniedNo additional funds due at this time

Customer purchased a warranty with our company on 4/5/The customer requested to file a claim for their A/C on 5/9/when their warranty was not yet activeThere is a day waiting period to file a claimThe customers claim was denied as they proceeded to file a claim within said waiting
periodUnfortunately they customer will not be eligible for a reimbursement on their claim however, we will need a copy of the receipt as proof that repairs were completed otherwise the customer is subject to future denials on all A/C claims. Please refer to Section of the contract: TermThe term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select's receipt of all outstanding payments and premiums due to Select are received by Select ("Effective Date") please add an additional days for credit/debit card paymentsIn the event Select does not receive all outstanding payments and/or premiums outstanding, for any reason, Your service contract coverage term will not beginYour service contract coverage will begin on the Effective Date and remain in effect for one (1) calendar year following the Billing Date ("Termination Date")Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage