Select Home Warranty

On 8/check number *** was mailed to the customerPlease allow a few more days to arrive

We have sent a tech for the claim

Select Home Warranty has completed the customers refund request on 08/19/

The customers reimbursement check for their water heater claim was mailed out check #***They should receive it shortly This customer is not eligible for a full refund as full refunds are issued within the first days of purchaseSince this customer purchased their warranty contract in
February they are no longer eligible for a refundIf they wish to proceed with cancelling their agreement we can proceed with cancelling per section of their agreement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me, assuming I actually do receive paymentOnce I receive the check I will consider the matter closed
Regards,
*** ***

Customer renewed their contract on 10/11/The customer advised on 7/21/that they sold their home and would like to cancel serviceThe customers contract was cancelled per section of their warrantyBelow is a breakdown of their refund: Charged Months @ $per Month = $333.33;
Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of $750.00; Totals a Refund of $ The customers refund check #*** has already been issued and mailed outNo additional funds due at this time

The customer placed the claim for the plumbing issue on 10/10/- our policy states to allow -hours to assign a technician.The customer called in to cancel the policy on 10/13/2015, we assigned a technician the customer never called to state they were too far nor that they could not get to the customer

The customers credit card was refunded on 6/for the full amount charged

The customers contract has been cancelled as requestedNo additional funds due at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***-- they refunded my money for the services that I was not able to useUnfortunately, this was after many phone calls and making a complaint to the Revdex.com This company has a serious lack of customer service and does not seem to take them seriously until a formal complaint is madeI should have never had to go through all of this to get issues handledAlthough the money has been refunded, I do not accept how the whole process was handled

I have not received a check for $which was the settlement amountIt says it was sent out almost a month ago

The customers contract has been cancelled per section The customer purchased their warranty in May and requested to cancel in JulyThe customer was charged for months of serviceAs soon as the customers refund check is issued it will be mailed out

The breakdown is as follows.Used Months @ $per Month = $1373.94; Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of $2995.95; Totals a Refund of $ The check will take 14-days to arriveWe will expedite the refund process for the customer

The customer has already been refunded according to the policy termsPlease see section Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel
within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty.The breakdown is as follows. Charged Months @ $per Month = $41.67; Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of $399.99; Totals a Refund of $ No additional funds are due

Complaint: ***
I am rejecting this response because: the policy mis-represents what
is coveredThe policy lists all the appliances that are covered and then "in fine print" basically states any problems or components that have to do with those appliances are not coveredThis is advertisingExplain what exactly is covered for a water heater because this is why the policy was purchased in the first placeThe salesman said everything is covered for a water heater. I don't understand how one thing can be said and a policy paid for and then the policy fine print say something completely differentPlease do the right thing and issue the full refund
Regards,
*** ***

We did speak with the customer and explain as part of the policy terms , leaking waters heaters are not coveredWe are dispatching for the other claim

Select Home does apologize for the inconvenience that hasbeen caused in regards to the repair for the garbage disposal.On 10/13/2014, we did advise the customer that we could shipthem the unit and they can have a technician install the unit and submit thebill and once we receive the invoice we would
email them to confirm that it isbeing processed.The customers’ claim has been a priority for us, we havegiven authorization to our technician and they will call the customer to go tothe residence and replace the Garbage Disposal.Select Home Warranty is more than happy to cover the repair andto provide better service to our customer in the future

The customer spoke with someone in our office yesterdayThey have been issued a full refund plus an additional $towards their a/c claimThe customer will be able to verify this refund directly with their credit card company within the next 2-business days

Complaint: ***
I am rejecting this response because: How much of the $is being offered in refund, because I was told in Jan the cancellation fee is waived and that was confirmed in May as annotated when I again requested cancellation so this offer as best that can be done is not legit because I was already told that more than onceI want my full refund
Regards,
*** ***

I am rejecting this response because:this is I never agreed to the that they are trying to reimburse me,they need to pay for the whole claim.I did file anewclaim for my water pump but never agreed to secure myown technician it is the responsibility of the warranty company to secure a plumber.we were told that since we don't have water going to the house that it is an emergency and they would call someone out,then they told us that there plumbers were to busy to come out and it would be weeks.very convenient that's when my warranty expires.this company is a complete fraud and are only out to rip the American people off