Select Home Warranty

We have reviewed this claim and will cover the full amountWe will send a reimbursement agreement shortly

The technician was at the customer's home on 11/04/2015, we did not received the complaint until 11/04/2015, the appointment was already made between the customer and the technician before the complaint was filed.The technician gave us the diagnosis and advised that the customer had not had maintenance done on the unit, it is their professional diagnosis of what caused the failure to the unit

The customer will be refunded in full via check that will be mailed on Thursday, August

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, I have not yet received the check. As I mentioned I had never signed the contract. When I filed the claim they asked me to sign the contracts because without the signed contract they could not provide service. I had purchased contracts on both of my houses. After I signed the contract they then refused to reimburse me for the work done, which had been approved by them. I signed both contracts and faxed to them. I asked them to cancel both contracts the next day. The contract states that I have the right to cancel within days f signing and receive a full refund at a non-discounted rate. I paid for both contractsOf course they now have offered to give me back on the one contract, which I believe I paid about for and will not refund me the full rate on the other contract. They indicated that since I paid for the contracts it didn't matter that it wasn't signed. Not sure if they can legally do this but I am exhausted from fighting with this company. Is this legal??

I wanted to let you know that as far as I am concerned, I have resolved my complaint with Select Home Warranty. I have cancelled my policy with them and they are sending me a prorated refund. At this point I just want my relationship with this company to be over. My main goal was
to have this documented to prevent others from falling for this scam. This company told me that they were not covering the entire cost of the repair due to lack of maintenance and maintenance records. Essentially calling me stupid for not asking for these records on the furnace when I purchased the house. The problem with the furnace is a control board that needs to be replaced. No level of maintenance would prevent this from failing. Its just something that happens. They make the process of submitting a claim so difficult and and time consuming in order to prevent paying out what they promise to pay. I have opted to pay for the repairs myself and get a refund from Select. I have already purchased a new home warranty with a company that I know is trustworthy thank you for your time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if the refund amount should be $after the complaint was file they kept taken payments of $for more month. Please make sure they refund $Thank you in advance
Regards, The
*** ***

The customer has been informed on numerous occasions that their water heater claim was deniedRegardless of how the damages happened the customer still had a leaking water heater and that is not covered under the customers contractThe customer did insert section which states in that
paragraph that leaks are NOT coveredNo additional funds due at this time

On 8/28/customer did place a claim for his stove to berepaired, we secured *** *** ***The diagnostic on the stove wasthat the stove needed a control board and the issue that caused the failure wasa power outageSelect Home Warranty advised customer that we are unable tomove
forward with the repairs, due to the cause being a power outageSeeBelow:6.3.4. ElectricalThis Agreement covers thefollowing electrical system components: (i) wiring; (ii) service panels; (iii)sub-panels (iv) switches; (iv) breakers; (v) outlets; (vi) junction boxes;(vii) ground fault interrupters;This Agreement does NOT cover damage to the electrical systemcaused by flood, fire, water, rust, corrosion and lightningThis Agreementdoes NOT cover the following list of modules, components and parts relating tothe electrical system: (i) fixtures; (ii) alarm equipment; (iii) doorbells;(iv) intercom equipment; (v) inadequate wiring capacity; (vi) damage caused bydouble or triple tapping; (vii) inadequate wiring capacity; (viii) attic fans;(ix) damage caused by a power surge; (x) damage caused by a powerfailure(xi)wire tracing; We did advise customer that we would be more than happy to assistin any future repairs that result from mechanical failure

We are working with the customer to assist on this claimWe are waiting for the customer to call us back with the new diagnosis so that we may further assist in this claim

Customer needs to accept the response from the Revdex.com complaint to close out so that I can add the $back into their refund to process the check

We have already approved the customer for the policy max for this type of repairPlease see section of the policy agreement "For appliances, plumbing and electrical (non-heating or cooling) in the first three months a $repair/replacement allowance will be paid to the
customer." The customers policy falls within this cap

Select Home Warranty will issue a refund to the customer per the Terms of Agreement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We ahev tried to reach out to the customer numerous times with no responseThe customer may call Mr *** at ###-###-#### Mon - Fri 9-est for help with this issue

Select Home Warranty has been in touch with the customer and have refunded the customer via check in the amount of 625.00.0Check #*** was mailed as of today

Select Home Warranty has been in touch with the customer in regards to the invoice that was submitted We have offered to cover the door boot seal(part only), as the part is outside of the scope of what is normally cover we will reimburse the customer for the part int he amount of 64.25.In this case Select Home Warranty would only offer a courtesy, as we would be more than happy to work with the customer, however, we are unable to cover labor costs only the part.The customer is in contact with Select Home Warranty and we have sent a reimbursement agreement, we are waiting for the signed agreement and will expedite the check

The customers contract has already been cancelled in accordance with Section of their warrantyAs soon as their refund check is issued it will be mailed out

On 8/04/2014, customer contacted Select Home Warranty tosubmit a claim for the Air Conditioning unit, blowing warm air.We sent a technician to the residence and their diagnosticwas that the Condenser needed a new oem motor We did request maintenance records per orTerms of AgreementSee
below:This Agreement doesnot cover any systems or appliances that have had previous repair or thatrequire repair or replacement as a result of improper installation, previousrepair, damage caused by any construction activity, improper wiring, inadequateor lack of capacity, power failures, power surges, overloads, missing parts,failure to properly maintain, failure to properly clean, neglect, misuse,corrosion, rust, sediment and any modification to the system or applianceYouare responsible for providing maintenance and cleaning by a licensed technicianon covered items to ensure continued coverage on such itemsSelect reservesthe right to request prior years (3) maintenance records and/or pictures,without proper maintenance records and pictures We request records to make sure the customer is maintainingthe unit as per the manufacturers’ specifications which ensures a longer lifeon the parts of the unitWe reviewed a maintenance record form when thecompressor was replaced, it did not specify whether it was the upstairs ordownstairs unit, and maintenance should be performed at least once a year.We did offer the customer a courtesy payment of 75.00, for anon-covered issue.Select Home Warranty would be more than happy to cover anyfuture claims the customer may have as long as it falls with the Terms & Conditions.We have satisfied our contractual obligation regarding the claim for the Air ConditioningUnit

The customer at this time is not eligible for a full refund as full refunds are issued within the first days of purchaseThe customer purchased their contract in May which makes them no longer eligible for a full refundIf the customer wishes to proceed with cancelling their warranty
agreementWe can do so per section Please confirm if you wish to proceed with cancelling your agreementNo additional funds due at this time

The customer is not eligible for a full refund as full refunds are issued within the first days of purchasing the contractWe will proceed with cancelling the customers contracts in accordance with section of their warranty