Select Home Warranty

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I am still calling back and forward and it's still pendingThe never resolve the issueAll their representative keep telling they need to hoursThe issue is from Nov 15th and today is Nov 27thVery disappoint with Selective Home Warranty
*** ***

Please see attached copy of the signed agreement that shows acceptance of all our terms and conditionsThe customer has already been informed that they were approved for the maximum allowance of $on their claimIf the customer wishes to proceed with the repairs they will need to submit a paid
invoice for a $reimbursement on their claimThat is the maximum approved allowanceIf the customer wishes to proceed with cancelling their contract they will be cancelled per section of their signed warranty agreementPlease let us know how you wish to proceedNo additional funds due at this time

Per the diagnosis received from the technician the damage to the customers unit was due to freon/freon leakingPer the customers warranty freon/freon leaks and any damage that resulted from the leak is not covered under the customers contractPlease refer to section 6.3.6: Air
Conditioning (Central)This Agreement covers the primary floor air conditioning unit of the covered homeThis Agreement covers the following air conditioning components: (i) Condensor Fan motors; (ii) compressors; (iii) condensers; and (iv)thermostats (v)Capacitors (vi)relays (vii)Contactors (viii)pressure switch (ix)thermistor (x) cut in switches (xi) transformers (xii) Start Assist (xiii) defrost boards (xiv) Blower motors Excluded: window, wall,portable air conditioning unitsThis Agreement does not cover (i)Freon; (ii) geothermal systems;(iii) air filtration systems; (iv) humidifiers; (v) condensation leaks; (vi) mismatched systems;(vii) freon leaks;(viii)damage caused by freon leak No additional funds due at this time

The customer was advised of the cancellation process when they signed the Terms of Agreement.Select Home Warranty will refund the customer a pro-rated amount at the non-discounted rate, this information is in the contract that the the customer was provided and they signed, initialed and sent back to Select Home Warranty.See Below:Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty. Now after reviewing this information the customer could have cancelled their agreement and requested a full refund within the first days, the customer sent in the signed agreement on 04/25/2014.The customer has been issued a refund as per the Terms of Agreement

There was a day grace period to review the policy for a full refundThere is nothing more we can do at this point

Per the diagnosis of the technician the control board shorted outThe customer disputed our technicians diagnosis was requested a second opinionThe customer is more than happy to hire their own technician to obtain a second opinion and submit invoicing with the diagnosis for reviewThe customer is refusing to do soTherefore the maximum allowance on this claim as previously approved will remain at $

Complaint: ***
I am rejecting this response because: I had a complaint about AC unit not the microwave which is discussed in reply
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** ***

I am rejecting this response because: I received an email from this company on 04/10/stating that I was approved to receive $
for repairThe repair was completed the same dayThe technician answered questions from company over telephone while still at my house I sent receipts to company the next day, 04/11/15. The he latest email from company, sent today, 04/14/states that I "have not been approvedFor anything"

The other check was sent to the wrong addressWe have canceled that check and send another for the full refund

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business has agreed to refund me the amount of $which I expect to receive by mail within days of today's date (3/21/17)
Regards,
*** ***

The customer has been informed that they were approved for $which is the maximum allowance on their claimIf the customer is able to provide us with the requested maintenance records we can review their claim for an additional allowance If the customer wishes to proceed with cancelling
their contract we can do so per section of their warrantyThe customer however is not eligible for a full refund as full refunds are issued within the first days of purchaseSince the customer purchased their warranty in March they are not eligible for a full refundPlease confirm if you wish to proceed with cancelling your contract

Claim #***- The customers reimbursement check has been mailed out check #*** for the $The customer will be receiving this check in a few daysWith respects to claim #***The customers reimbursement check for $is going out this weekThey should be receiving this check by the
end of the week

Complaint:***
I am rejecting this response because:Their claim that this was a manufacturers defect or "leak" is incorrect, which I told them. A part failed in the refrigerator It was not a seal or connection "leak".As for the dishwasher repair, I did not argue about the $maximum which they paid I was arguing about them initially rejecting the repair (without notifying me), then telling me to pay for the repair and submitting the receipt for possible reimbursement - which is exactly the same thing they told me to do about the refrigerator.
Regards,
*** ***

Select Home Warranty secures the contractors and setting upthe appointment is between the customer and the technicianWe did advise thecustomer that they were more than welcome to secure a local technician to comeout and have the repairs done and to send in the invoice for review We do acknowledge there was in issue with thetechnicians that we first secured, and would like to apologize for the delayson our part.The the customer paid is the amount that is paid tothe technician when they arrive at the home per the contract terms.Select Home Warranty did not tell the customer the part wasnot covered, we stated that the actual repair was not cost effective, we didoffer the customer cash in lieuSee Below:(iii) In lieu of replacing asystem or appliance that is deemed irreparable or it is not cost effective torepair, said determination being made by Select, Select may choose to pay acash settlement for the irreparable component of the system or appliance.Select is not responsible for installationThe cash settlement shall be in anamount not to exceed the depreciated value of the component/appliancebeing replaced;(iv) Select themanufacturer, make and model of any replacement parts used in the repair of thedefective system or appliance; and(v) Obtain a secondopinion with regard to the cost of replacement without any additional cost toYouWe would have been more than happy to work resolve thematter with the customer and had the claim reviewed further if given theopportunity.Select Home Warranty will honor the customer’s request forcancellation as per the Terms & Conditions that was agreed upon by thecustomer

We have tried to reach out to the customer a few times with no responseThe customer may call Mr*** ** *** *** Mon-Fri 9-for help with this issue

Complaint: ***
I am rejecting this response because I have owned the unit for less than one year so the maintenance records request is not applicable
Regards,
*** ***

Select Home Warranty will contact the customer to resolve the matter

The customer elected to cancel because we don't cover leaking water heatersAt this point his policy is canceled

The customer has been issued a full refundThe refund was issued to their original form of paymentThey should be able to view the refund on their credit card statement within the next couple of business days