Select Home Warranty

I am rejecting this response because: Once again they are lying as they always have been I did call them on April but I canceled on May after they said they would pay only $(their new
contract I have from them says $500) I told them when we purchased the property, all was inspected and all was fine with the airconditioner, and then we had maintenance the following summer as reported I have emails to document all these conversations if necessary with the dates.I did receive my refund for the next two years' contract, but I still did not receive payment of claim when the contract was in force, not even the $they said they would pay They did send me the printed form and I did fax back to them after I realized it would be too costly or too much trouble to take them to small claims court for the additional $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me although I did not receive the refund yet I did check my bank but credit was posted as of today Thank you for your help
Regards,
*** ***

The cusotmers' account has been cancelled per the Terms of Agreement and a refund check will be mailed out on 02/18/

Although the customer did not have coverage for his fixtures we have approved the customer for a $claim reimbursementWe have sent the customer the reimbursement form

We did speak with the customer and we have refunded them in full

We have re dispatched a tech to the customerWe have confirmed this tech can get there in the next hrs

We did reach out to the customer and we have not hear backFor hep with this issuethe customer may call Mr*** at ###-###-####

We spoke with Mr***, We explained about his coverage that his claims fell outside of policy coverageMr*** Explained that his refund was not correct because he canceled months earlierWe explained he can for the email when he requested to cancel originallyWe will redo his refund
amount and waive the $cancel fee

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, it is October 23, and we still have not received our reimbursementWhat do we do now?
Regards,
*** ***

We spoke to the customer we have agreed to give a full refund of $for the inconvenience they experienced with our company. A check has been issuedPlease allow 5-days for the check to arrive

Select Home Warranty has been in contact with the cusotmer to discuss this claim and straighten out misunderstanding with the manufacturers warranty

We went ahead and refunded the customer for their renewal contract that was paid for on 6/7/The customer should be able to view that refund on their credit card statement within the next couple of business daysTheir account is now cancelled

The policy does have clear limits Please sees section of the terms "You are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such itemsSelect reserves the right to request prior years (3) maintenance records and/or
pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $150.00."

Select Home Warranty has been working with the customer on the issue and we did find out that the microwave is a counter top model our warranty covers only built ins, the customer has been advised of the situation and why the claim is not covered at this time

We apologize for not be able to get a tech on timeWe will send a full refund via checkPlease allow 10-days for the check to arrive

Hello,Select Home Warranty has contacted me personally with an email showing the processed refund of $being sent back to my credit cardThey said I should have the refund in two business daysAs long as there are no issues arise with the refund, my complaint has been resolved

Complaint: ***
I am rejecting this response because: I am doing more research and contacting the az insurance and consumer deptI'll update you on the results.
Regards,
*** ***

The customer placed a claim for a water heaterThe diagnosis was a leaking water heaterLeaking water heaters fall outside of the coverage, please see section of the terms. This Agreement does NOT cover solar or tankless water heating systems or the components thereofThis Agreement
does NOT cover the following list of modules, components and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps The customer was offered a $good will reimbursement even though this was non covered issueThe customer elected to cancel and has been refunded according to the policy terms

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer has already been refunded back to their credit card as of 12/28/