Select Home Warranty

The customer has been informed on numerous occasions that in order to proceed with their claim we will need a diagnosisAs of yet we have no received the diagnosisUntil that is received we cannot authorize or advise the next stepsPlease have your technician submit a diagnosis ASAP so that we
may review and advise accordingly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have reached out to the customer numerous timeswe have not heard backthe customer may call Mr *** at ###-###-#### Mon-thru Fri 9-est for help wit this issue

We did speak to the customer and have waived the cancellation fee for them

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** although the resolution is not optimal, I want to put all this behind me and move on. This business conducts their business in an unethical manner and I hope that this is evident on your website through my complaint

Complaint: ***
I am rejecting this response because: I purchase this warranty with my credit cardI explained to my credit card holder that I felt this company is a fraudI have made over calls to SHW to correct my issue with no helpI will explained that SHW only called my because Revdex.com got involvedI have all phones calls to SHW and the TechnicianMy credit card holder has taken the charge off my card. I will hold all my information dealing with SHW until my CC holder ask for it. Thank you guys so much for being involved.
Regards,
*** * *** ***

I am rejecting this response because:
The company failed to provide coverage for the
HVAC, Washer, and Dryer since March an example of the Washer issue is providedIn addition, I have not received any refunds as of yet - see attached contract is for years and only year has passed

The customer has been informed that their claim has been denied as freon leaks and damage caused by freon leaks is not covered under their contract

Select Home Warranty has approved all repairs for thewashing machine, labor and installation.We have tried on numerous occasions to explain to the customerthat the technician had to order the part and, it was on back order which meansit would take a little longer than expected.The technician called
us on 02/05/to state that thepart came in on 02/04/2015, which we explained to the customer that sometimeswhen you order parts and you get an estimated time of arrival, the deliveryinformation may change depending on the manufacturer.The customer requested to cancel and as per the Terms ofAgreement they are entitled to a pro-rated refund not a full refund.The repairs can be made and will be covered by Select Home Warranty,which we did explain to the customer, at this time it is their decision on howto proceed, but, the customer must call Select Home Warranty in order to moveforward with either the repairs or the cancellation.Select Home Warranty has filled its contractual obligationregarding the claim for the washing machine

The customer was already mailed a refund check for the policy.The cancellation was requested after the customer was advised that we will cover part of the claim just not the installation.The customer is not due any additional refund as Select Home Warranty was willing to cover the claim, the
customer cancelled because they had to pay for a portion of the bill

This customer was offered $towards the replacement of their A/CCustomer refused the $and insisted on cancelling their policyTheir policy is now cancelled and a refund is pending issuanceSince this policy is now cancelled there is nothing more we can doA refund check is scheduled to
be issued in the next few days and it will be mailed out to them right way

We have removed the customer from all marketing lists

The customer was refunded according to the policy terms. However we will honor the customer request and send them an additional $towards the refundPlease allow 14-days to arrive

I would like to update you on Complaint # ***. Today - 1/30/I received the $refund check from Select Home Warranty - finally! Thank you for your interventionAm sure a letter from you prompted their response

The technician clearly stated to Select Home Warranty they were not sure on which floor the unit was running, he did submit via phone call and we did review the call twice to make sure of what was stated

Complaint: ***
I am rejecting this response because: As 3/4/11:AM there has been no credit to my account
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I feel their policy is to reject all claims initially and hope
the customer gives in I feel their contract is deceptive I fixed everything myself so there is no need to speak with them anymoreI am tired of the rejections and my policy will be expired soon I will never use Select Home Warranty again and I will advise others not to do the same
Regards,
*** ***

The customer spoke with someone in our office yesterday and they were informed of their policy caps regarding their two claimsThe customer had insisted on cancelling his warranty coverageThe customers contract has been cancelled as requested and a refund was issued for their September
installmentNo additional funds due at this time

The customer filed a claim during the first months of their contract and therefore under our warranty terms which have been stated numerous times the customer is only eligible for a $reimbursement

We will proceed with having a stop payment issued on the reimbursement check that was mailed out to the customer in AugustA new check will be issued and mailed out to the address requested as soon as we receive confirmation from the bank