Select Home Warranty

The customers contract has been cancelled per section of their signed agreementBelow is a breakdown of their refund: Charged Months @ $per Month = $83.34; Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of
$1,490.00; Totals a Refund of $1,331.67. The customers contract has been cancelled and their refund check is currently being processedNo additional funds due at this time

The customer had a Freon issue with the ac systemThis is not a covered issue according the terms of the agreementWe have already explained this too the customerPlease see section of the terms. "This Agreement does NOT cover window, wall or zone systems or portable air
conditioning unitsThis Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak."

I am rejecting this response because: the wiring did not need to be traced since it ran from behind the refrigerator to the counter and as a non-electrician I knew that Also, the outlet behind the refrigerator is not bad and can be reusedIn fact, the outlet is laying on the floor behind the refrigerator at this timeThe only issue is the wire from the outlet behind the refrigerator burnt and is taped offThe taped off wire is a short wire from the outlet behind the refrigerator to the counter and is liveReplacement wire needs to be ran from the outlet behind the refrigerator to the breaker boxThere is no tracing of wiring and the only thing needing done is 1) remove the short piece of wiring that is taped off and 2) run a new wire from the outlet behind the refrigerator to the breaker boxThere is a new unused breaker in the breaker box

The customer has already been approved for the policy limitwe did reach out to the customer and they do not have years maintenance records for the acThe customer has been approved for the policy limitPlease see section of the terms You are responsible for providing maintenance and
cleaning by a licensed technician on covered items to ensure continued coverage on such itemsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $

Select Home Warranty has been in contact with the customer and as agreed we have mailed a check for

The customers cancellation request has been submitted for processingAs soon as their refund check is issued it will be mailed out to them

The customer has been issued a full refundThey should be able to view the credits on their statement within the next few business days

We have reached out to the customer and waiting to here back from him

Complaint: ***
I am rejecting this response because: neither technician has actually looked at the unitNeither has pulled it out and looked at the back neither has opened a service panelAll they have done is open the door and one claimed a copper line was cramped and the other claimed it must be the compressorThis company cannot establish denial of service when they don't even know what the cause of the problem is and they've done nothing to diagnose the problem unless their modus operandi is to make up reasons to not have to provide services under the terms of the contract
Regards,
*** ***

I am rejecting this response because: Their response does not make any sense...."the rest of my refund" they have not sent meany refund of any amount.....so how can they say they will send the "rest of my refund"

Complaint: ***
I am rejecting this
response because:I did get the second checkIt was for $I had months left on a month contractI was told I would receive a pro rata refund when I bought the policy if I ever decide to cancelThat would come to $Even if they take off a $fee it would still be over $That is what I expect to be paid.
Regards,
*** ***

Select Home Warranty has been in contact with customer and will make sure the customer receives their payment as promised

I am rejecting this response because there is no answer to the actual complaintWe signed paper contract that we provided as proof in this communicationThere is nothing in this contract about requiring certain maintenance periods, especially not certified technicians maintenanceCertified technicians from "*** *** ***", technicians that were sent by "Select" (!!!) stated that A/C unit was maintained properly

We did speak to the customer and assisted with the issue

Select Home Warranty refunded the customer in the amount of on 11/07/directly to their creditThe customer was refunded per the Terms & Conditions regarding the cancellation procedureCancellation by YouYou may cancel this Agreement within thirty (30) days from the Order
Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty. The customer purchased the policy in March of and requested the policy to be cancelled in August We deducted for months, as we refund starting from the date of purchase, not the policy start date The customer was also refunded at the non-discounted rate not the discounted rate they paid as per the Terms of Agreement.420.00([email protected]/month per policy) + (cancellation fee per policy) = (to be deducted) 750.00( customer paid) - (total amount deducted) = 180.00(amount refunded to customer)The customer is not due any additional refund at this time

Full refunds are issued within the first days of purchasing the contractSince the customer requested to cancel over a month later they were no longer eligible for a full refundThe customers contract has already been cancelled in accordance with Section and a refund check has already been
issued and mailed out to the customer check #***Customer is already in possession of the refund checkNo additional funds are due

The customer contacted Select Home Warranty on 11/28/to state the technician did not have the Work Order for their claim, we resent the information hand have not heard from the customer since then, we have assumed the mater has been resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I provided every single document that SHW asked for and have proof of itThey asked for photo of the old and newly installed partI provided a fax and email copy of bothThey asked for the contractor invoice and my proof of payment as well as the prior year service historyAll of that I sent as well a copy of my cancelled check as additional proof of paymentMy contention and disagreement with SHW is based on the fact that they instructed me to find a contractor of my choosing when they could find one to do the workThen when I acted on their instructions they refuse to reimburse me by citing things that are not trueFurthermore, If the contractor I chose charged more to fix the unit than one of SHW's contractors I should not be held responsible for any deltaAgain, SHW instructed me to find a contractor when they fell short of their responsibilities
Regards,
*** ***

The customer has been offered $for the parts of the repairWe are awaiting the customers response