Semach's Northside TV & Appliance

To Whom It May Concern;This is the first this office is hearing of this complaintWe apologize for [redacted] confusion on the pricing and the issue she had at the storeWithout the purchase of tires the wheel, thrust and centerline (front wheel) alignments are the same price $This should have been explained by the associate at the time of purchaseAt this point we will gladly refund [redacted] for the service since she is not satisfiedPlease have her contact me at ###-###-#### to arrange the refundSincerely,Rich A***Town Fair Tire

To Whom It May Concern;We sincerely apologize for the issue and [redacted] *nconvenienceWe are fully aware of this issueUnfortunately the store had the wrong contact number for [redacted] and were able to contact him regarding the issue they had with the vehicle and when to pick it upThe regional manager contacted [redacted] and apologized they also refunded him for the labor charges off of the bill as compensation for the inconvenienceAgain we apologize for [redacted] 's inconvenience and at this point we consider the issue resolvedSincerely,Rich A [redacted] Town Fair Tire

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just have to pick my repair guy and coordinate work because I will be without a car Sincerely, [redacted] ***

I did speak with Rich but did not receive an email from himI will take the vehicle to anyone of his recommended locations within his company besides the Nashua location located on Daniel Webster HighwayThe only way I will accept this is that I do not have have to pay one dime out of my pocket for the same exact tire and labor costs needed for the new tire and adjustmentsIf he agrees to this I will also reflect the service that was done all reviews I have postedPlease advise a time and location I can get this done.Thank you,Donnie Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To Whom It May Concern;We are aware of this issueWe have explained to Mr [redacted] that the associate was mistaken that it is not state law in [redacted] only [redacted] However it is against federal law to disable a working TPMS system in any wayInstalling wheels without sensors is considered disabling by the NHTSA which was explained to Mr [redacted] Though we stand behind our services 100% we cannot violate Federal law and expose ourselves to the liabilityAt this point in the interest of coming to an amicable resolution we can cover half of the cost of sensors and install them at no charge or we can cover changeovers at another shop that is willing to break the law.Sincerely, Rich A [redacted] Town Fair Tire

To Whom It May Concern;We sincerely apologize for the issue Mr [redacted] wife experiencedWith an appointment we normally figure to minutes to get you in the bay and with an alignment to minutes to do the work provided there are no issues with the vehicleIf there were an issues in the bay the associate should have notified Mrs [redacted] immediately and then gave her options on what we could doAt this point we will gladly refund the charge for the services as a courtesy and we will gladly set up another appointment for the [redacted] for another alignment in any of our locationsPlease have them contact me at ###-###-#### to set this up.Sincerely,Rich A [redacted] Town Fair Tire

To Whom It May Concern;I sincerely apologize for the issue Ms [redacted] had at the storeThe manager should have been nothing short of polite and professional the entire timeI will be sure to address the managers poor behaviorThe sales invoice states that new tires were installed on the frontThe manager had offered to find Ms [redacted] a used tire to use as a spareAt this point I would like to have another one of our stores inspect the vehicle and see if the tires were installedWe will also provide a used tire for a spare as offered by the store originallySincerely,Rich A [redacted] Town Fair Tire

Complaint: [redacted] I am rejecting this response because: I had already been charged another $for my own replacement tire and the road hazard coverageApparently at the "kindness of the managers heart" that I'm lucky that they had even offered the 50% off discount on the new replacement Sincerely, [redacted] ***

To Whom It May Concern;This is the first this office has heard of this issueWe apologize for the [redacted] inconvenienceWe are required to follow the RMA (Rubber Manufacturer's Association) guidelines when repairing tiresThis if for both safety and warranty purposes with the manufacturerThese guidelines limit the repair area to the flat tread area and the size of the repaired damage to a 1/of an inch in diameterAny damage in the shoulder block area cannot be repaired or is larger than the 1/4" in diameterI have attached a copy of the poster we have displayed in store that guidelines and proceduresAt this point we will gladly reimburse Mr.Beaulieu for his repair and additional for the inconvenience for a total refund of $Please have [redacted] contact me at ###-###-#### to setup the refund.Sincerely, Rich A [redacted] Town Fair Tire

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

MrAllen, I will be arriving to Town Fair Tire of Branford next week on Tuesday, March 7thCan you please provide me with the name of the person I can contact when I arrive to Town Fair Tire regarding this resolution? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

To Whom It May Concern; I apologize I had misunderstood the store manager wheels were mentioned at the store and were mentioned after [redacted] leftThe store manager at the time had offered to have the wheels buffed because the damage on the wheels was so shallowAt this point in the interest of resolving we will gladly have all wheel buffered for [redacted] or we can refund him $for the repair of the wheels whichever he prefers.Sincerely,Rich A***Town Fair Tire

Please keep in mind that this is the fourth time this problem occurred and I have had the same problem in three different locations across Massachusetts and Connecticut Each time Town Fair Tire says they address the issue with the store, they have not corrected their business practices and I continue to have the same exact problem I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me - [redacted]

To Whom It May Concern:We have been in contact with [redacted] regarding this issueWe have offered her a pro rated credit based on either her mileage usage or tread depth whichever would benefit her bestIf she has further questions I can be reached at ###-###-####.Sincerely,Rich A [redacted] Town Fair Tire

To Whom It May Concern;We sincerely apologize for [redacted] inconvenienceThe store has already offered to cover the wheelIn lieu of repair we will gladly refund for the value of the repair which is $so [redacted] can have it repaired on his own and we can refund an additional $for his inconvenience for a total refund of $We will gladly send a check to our store with a release Please have [redacted] contact me at ###-###-####to make the arrangementsSincerely, Rich A [redacted] Town Fair Tire

To Whom It may concern;We are aware of this issue [redacted] Has spoken with the store manager and myself [redacted] did not report the damage to his wheels until days after serviceIt is unclear where damage is from [redacted] also admits that there was significant preexisting damage on the wheels With that said we offer 50% of the cost of refinishing wheels as a courtesyWe this offer is fair and we will gladly issue the check for to [redacted] at the address he provided to the Revdex.comSincerely, Rich A [redacted] Town Fair Tire

To Whom It May Concern;This is the first this office is hearing of this issueWe sincerely apologize for any inconvenience [redacted] experiencedThe store did pay for the repairs and there should have been no additional cost to [redacted] If there was we will gladly cover any related costs we would just need receiptsAs a courtesy for the situation we will gladly refund $off of the invoiceWe will send the refund using the address provided to the Revdex.com.Sincerely,Rich A [redacted] Town Fair Tire

We apologize for Mr [redacted] issue he is having with the wheelWe don't feel the damage was done at our shopThe wheel in question has a chrome cladded plastic façade glued to itThe glue let go and the entire cap is off of the wheel as a wholeIf the cap was pried off by one of our techs it would be broken or cracked where it was attempted to pry off the capAs promised a letter was mailed to Mr [redacted] on 4/the day we spokeI have attached a copy of the letterWe offered the 50% coverage strictly as a courtesy because we value Mr [redacted] as a customer and we still stand by that offerHowever we would not be able to take responsibility for the wheel given it's condition.Sincerely, [redacted] Town Fair Tire

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To whom it may concern:We have addressed this issue with the store and advised them of the policyThe store will gladly honor the free front wheel alignment for [redacted] If he doesn't feel comfortable returning to that store we will gladly honor the alignment for him in any of our storesPlease have him contact me directly at ###-###-#### so I can set an appointment in store for him.Sincerely,Rich A [redacted] Town Fair Tire