Semach's Northside TV & Appliance

To Whom It May Concern;This is the first this office is hearing of this issue. I sincerely apologize that *** *** is unsatisfied with his alignment. We do our best to align vehicles to the manufacturer's specificationsSome time limitations on the vehicle's adjustments or how the
other angles are sitting don't allow us to get the vehicle to the middle of the specified rangeAt this point we will gladly refund MrAbramov for his alignmentWe will send the refund from our office to address he provided through the Revdex.com. Sincerely,Rich A*** Town Fair Tire

I'm writing to let you know that as of yet Town Fair Tire hasn't fulfilled their promise to send me a check for $75. Thank you

To Whom It May Concern;We are aware of the issue Mr*** had with our storeWe sincerely apologize for his inconvenience. We have since made arrangements to have the vehicle repaired at his mechanicIf Mr*** has any further questions regarding the repairPlease have him
contact Ryan at the store.Sincerely,Rich A***Town Fair Tire

To Whom It May Concern;We are aware of this issue and we sincerely apologize for *** *** *** inconvenienceUnfortunately it is violation of federal law to disable a TPMS system in anywayWe will gladly cover the changeover at the other shop since we offer it as a free
serviceWe will refund her $for t he changeover and inconvenience. We will use the address provided by the Revdex.com. Also we will gladly get her TPMS sensors at cost and install them for free. Sincerely, Rich A***Town Fair Tire

To Whom It May Concern;As stated we in previous response we will gladly cover the tireIf Mr*** already replaced the tire we will gladly reimburse him for the replacementAs for the road hazard given the earlier issue he experienced we will gladly give him the coverage as a courtesy starting from the original purchase dat.Sincerely,Rich A***Town Fair Tire

Complaint: ***
I am rejecting this response because:
There was absolutely no mention of trying to over charge my wife in the response or the attitude my wife received from their employee! 20-Minutes? My wife sat there for an hour!!! There were obviously no issues with the garage bay that they do the alignments inHow do I know? Because they were taking walk in customers and doing their alignments ahead of her! At this point I have already had the alignment done on my truck by another garageI don't accept the apology, and I will never go back into one of their locations againI dont want anything from them, I would however like the complaint to remain on the Revdex.com sight as to warn others about the horrible service and possible hidden added charges they try and tack onto their service
Sincerely,
*** ***

To Whom It May Concern;We were awaiting contact from *** *** regarding the refund and the and letterAt this point we will send the refund and letter to the address *** *** provided through the Revdex.com. Sincerely,Rich A*** Town Fair Tire

To Whom May Concern; This is the first this office is hearing if this issueWe sincerely apologize for the issue you *** *** is having with the store and her vehicleThe associate should have explained all of the charges on the invoice twice once before payment and again after the service
was doneAs for the bad parts the tire tech would have never noticed the issue however the alignment tech should have caught the problem while aligning the vehicleAt this point we will gladly refund *** *** for the charges from us for the balancing and alignment along with the charge at her mechanicWe will use the address provided by the Revdex.com for the refund.Sincerely, Rich A***Town Fair Tire

We don't know why *** *** rejected our resolutionWe offered exactly what she requested in her complaint with the addition of a free alignmentHowever we will gladly just refund her for the alignment if she wishes. Sincerely,Rich A*** Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will bring my car to the Town Fair Tire in ***, ** please let me know if there is anyone in particular I should be speaking with about the spare tire and looking at the two front tires.
Sincerely,
*** ***

To Whom It May Concern:We have been in contact with *** *** regarding this issueWe have offered her a pro rated credit based on either her mileage usage or tread depth whichever would benefit her bestIf she has further questions I can be reached at ###-###-####.Sincerely,Rich A *** Town
Fair Tire

Complaint: 1***
I am rejecting this response because:Please include tracking number
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern; This is aware of this issueWe sincerely apologize for *** *** inconvenience, we were under the impression that that problem was solved after speaking with the storeThe sensor had dropped into the wheel intact. The collar nut that holds the stem in
place had let go from corrosionWe don't service that part of the sensor during reconditioning we just change the nickel core inside that valveThis was explained by the store associate to *** *** He explained that with the age of the vehicle the sensor may have let go and that we would install a new sensor he provided at no chargeWe then installed a regular valve to get *** *** back on the roadAt this point in the interest of resolving this issue amicably we will provide a new sensor to fix *** *** issue and install it at no chargeWe can do so for him in the Branford store and he can go in at his inconvenience.Sincerely, Rich A*** Town Fair Tire

To Whom It May Concern:We sincerely apologize for the issue Mr*** had with his vehicleThis is the first time this office is hearing of this issueWith something of this nature it's difficult to say what happenedDepending on the condition of the under carriage the tech may
or may not be at faultAt this point we will gladly cover the repairPlease have Mr*** contact me at *** ext*** To arrange covering the repair.Sincerely, Rich A*** Town Fair Tire

Complaint: ***
I am rejecting this response because: The last time I accepted a proposed resolution from Town Fair Tire I waited weeks and received nothing I'm not accepting any resolution until I have a check and the letter in my hands
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are aware of the unfortunate incident that occurred with *** *** 's vehicleWe apologize for any inconvenience that she has experiencedHowever after an investigation of the incident by us and our insurance company we are unable to take responsibility for
reasonsThe first being it is an industry standard for all dual rear axel vehicles to return for a torque check after serviceWe ask that our customers with these vehicles return at miles after service and again at milesThe rear wheels on these types of vehicles are notorious for coming looseThe store made Ms. *** of this procedure and she acknowledges that she did not return for the first re-torque and planned on coming in for the second mileage torque check though she was over the mileage for that check as well. The second reason is we are not the last party to touch the vehicleMs*** had stated that another shop did an inspection on the vehicle after we serviced it and she had assumed that they checked the torque for herAlso during to inspect the brakes on that type of vehicle, the rear wheels on at least one side would need to be removed. So with that said though we do apologize for the issue Ms*** experienced with her truck however we are unable to take responsibility for the issueSincerely,*** ***Town Fair Tire Customer Service

We sincerely apologize for the issues the customer had with the store. We were unaware the customer had still not received the refundThey should have seen the refund card by nowI am overnighting another refund card via *** ** today to the address providedIf they don't see the
refund by tomorrow (4/30/15) evening Please have the customer contact me directly at ###-###-####.Sincerely,*** *** Town Fair Tire Customer Service

To Whom It May Concern;This is the first this office is hearing of this issueWe apologize for *** *** confusion and poor explanation given by our staff on our policies and free servicesThe $is a list price on the invoice if you look the column to the right there a $
charge for the serviceAs for the free flat repair we repair the tire internally so we recommend that the tire be rebalanced and the valve stem or TPMS core be changedWe discount both services down to $as a courtesyThough we recommend these services they are not mandatoryIf the customer declines these services the tire repair is 100% freeThis does not include rebuilding a TPMS sensor if needed or resetting the system since it is separate from the tireWe charge $for the TPMS reset again this is an optional serviceWe normally charge $20.00 for the reset but discount it for returning customers with a repairWe will gladly refund *** *** for the additional services he paid forPlease have him contact me at ###-###-####. Sincerely, Rich Allen Town Fair Tire