Semach's Northside TV & Appliance

To Whom It May Concern;This is the first this office is hearing of this issueWe apologize for *** *** confusion and poor explanation given by our staff on our policies and free servicesThe $is a list price on the invoice if you look the column to the right there a $
charge for the serviceAs for the free flat repair we repair the tire internally so we recommend that the tire be rebalanced and the valve stem or TPMS core be changedWe discount both services down to $as a courtesyThough we recommend these services they are not mandatoryIf the customer declines these services the tire repair is 100% freeThis does not include rebuilding a TPMS sensor if needed or resetting the system since it is separate from the tireWe charge $for the TPMS reset again this is an optional serviceWe normally charge $20.00 for the reset but discount it for returning customers with a repairWe will gladly refund *** *** for the additional services he paid forPlease have him contact me at ###-###-####. Sincerely, Rich Allen Town Fair Tire

To Whom It May Concern;We sincerely apologize for the issue Ms*** *** had with the storeAt the very lease the associate she spoke with should have been nothing short of polite and professional. We will be sure to address this with the storeWe will have the store
contact Ms*** *** to arrange the refund over the phone.Sincerely,Rich A*** Town Fair Tire Customer Service

We sincerely apologize for the issues the customer had with the store. We were unaware the customer had still not received the refundThey should have seen the refund card by nowI am overnighting another refund card via *** ** today to the address providedIf they don't see the
refund by tomorrow (4/30/15) evening Please have the customer contact me directly at ###-###-####.Sincerely,*** *** Town Fair Tire Customer Service

To Whom it may concern,This is the first our office is hearing of this issueThere were minor adjustments made to both the front and rear toe of the vehicleWe performed the service as requested however if the customer is unhappy with the service store should have refunded him
for itAt this point we will gladly refund customer for the alignmentAt this point we will refund the service for the customer via check to the information provided on our invoiceSincerely,*** *** Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern;We sincerely apologize for the issue Mr*** *** wife experiencedWith an appointment we normally figure to minutes to get you in the bay and with an alignment to minutes to do the work provided there are no issues with the vehicleIf there were an issues
in the bay the associate should have notified Mrs*** immediately and then gave her options on what we could doAt this point we will gladly refund the charge for the services as a courtesy and we will gladly set up another appointment for the *** for another alignment in any of our locationsPlease have them contact me at ###-###-#### to set this up.Sincerely,Rich A*** Town Fair Tire

Please keep in mind that this is the fourth time this problem occurred and I have had the same problem in three different locations across Massachusetts and Connecticut Each time Town Fair Tire says they address the issue with the store, they have not corrected their business practices and I continue to have the same exact problem I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
-*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May It Concern;We sincerely apologize that Ms*** didn't hasn't received her rebate yetIt was mailed the week of 11/3/Unfortunately we hadn't heard that there was an issue sinceAt this point we will fedex a rebate card to her with an additional $for inconvenience
for a total rebate of $She should see it in the next few days.Sincerely,Rich A*** Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom it may concern, This is the first time this office is hear of *** ***' issueI full agree that with the little time he was over the warranty the store should have offered some type of concessionAt this point we will gladly cover the tire for himHe would just need to pay for the
labor and he is welcome to purchase the lifetime Road hazard for all tires if he wishes at this timeAll *** *** would need to do to take advantage of this offer would be to go into the store and have them contact me at the officeSincerely, Rich A*** Town Fair Tire

To Whom It May Concern;We apologize for the confusion on our alignment policy with *** ***
There
are three different types of alignments the first being the alignment we give
for free with the purchase of tires which is a front wheel alignment or
centerline alignmentThis was the only
alignment available at the time when we
started doing alignments over years ago we offered it for free then and
still do todayWith this alignment the computer draws an imaginary line down
the center of the vehicle and aligns the two front wheels according to thatAs
time went on the alignment machines got better and the way the vehicles were
made got better as well so we are able to take more measurements off of the
vehicle and make more adjustments to the vehicles the manufacturers came out
with the thrust angle alignmentThis alignment takes the measurements off of
the rear wheels and aligns the front wheel according to how the rear sits
Since this alignment involves more measurements and adjustments than the
centerline alignment we charge $for it.
Now there are vehicles that require a wheel alignmentWith this
alignment we align the rear wheels first and then align the front wheels
according to how the front wheels sitWe charge $for this alignment as
wellThe *** Fit takes a wheel alignment however *** *** could have done just the free front wheel alignment if he wishedThis should have been explained at the time of serviceAs a courtesy for the poor explanation we will gladly refund him for the alignmentWe send the refund to the address he provided.Sincerely,Rich A*** Town Fair Tire Customer Service

Complaint: ***
I am rejecting this response because: I waited hours for my car to be repaired missing time from workThe car is also pulling to the right when driving on the highway.. I would like like to be fully reimbursedThis is poor business practice and I am very unsatisfied with Town Fair Tire.
Sincerely,
*** ***

To Whom It may Concern; This is the first this office is hearing of this issueWe apologize for Mr***'s confusion on our warranty policy. The associate should have explained the warranties and offered the lifetime warranty at the time of the original purchaseI will be sure
to address this with the storeAt this point as a courtesy for the poor explanation we will gladly cover the tire as if Mr*** had the coverage on this tireWe will refund the $paid for the tire the warranty does not cover the laborWe can also offer the warranty for purchase at this time so Mr*** can have the coverage going forwardWe will send the refund to the address provided through the Revdex.comSincerely,Rich A***Town Fair Tire

To Whom It May Concern;We are aware of this issue with *** *** *** We apologize for her inconvenienceWe are addressing these issues with that location. The assistant manager Mike from the store will be contacting her to arrange the refund for the cap and the
balancing.Sincerely,Rich Allen

To Whom It May Concern;This is the first this office has heard of this issueWe apologize for the *** *** *** inconvenienceWe are required to follow the RMA (Rubber Manufacturer's Association) guidelines when repairing tiresThis if for both safety and warranty purposes with the
manufacturerThese guidelines limit the repair area to the flat tread area and the size of the repaired damage to a 1/of an inch in diameter. Any damage in the shoulder block area cannot be repaired or is larger than the 1/4" in diameterI have attached a copy of the poster we have displayed in store that guidelines and proceduresAt this point we will gladly reimburse Mr.Beaulieu for his repair and additional for the inconvenience for a total refund of $Please have *** *** contact me at ###-###-#### to setup the refund.Sincerely, Rich A*** Town Fair Tire

To Whom it may concern;This is the first this first this office is hearing of this issueWe apologize for *** *** *** inconvenience. It's unclear what happened with the tiresIn most cases a bubble is created from an impact break in the tireAt this point we will gladly cover tires
regardless of causeWhen we dismount them will be able to see what caused the issueWe can replace the tire in any of our storesTO arrange this please have *** *** contact me at ###-###-#### Sincerely, Rich A***Town Fair Tire

To Whom It May Concern;The regional manager for this location informed us of this issue, We are addressing this with the store and *** *** is being compensated with a gift certificate for a balance and alignment package a $value for the inconvenienceWe are taking all of the proper steps
to ensure the future quality of workmanship in that location.Sincerely,Rich Al***Town Fair Tire