Semach's Northside TV & Appliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I just have to pick my repair guy and coordinate work because I will be without a car.
Sincerely,
*** ***

To whom it may concern,We have been contact with Mr*** prior to receiving this complaintWe have already agreed to have the dealer inspect and replace studs and lugs as needed per Mr*** requestIT's unclear how the issue got this point however we are addressing this with the
store.Sincerely,*** *** Town Fair Tire Customer Service

To Whom It May Concern;The regional manager for this location informed us of this issue, We are addressing this with the store and *** *** is being compensated with a gift certificate for a balance and alignment package a $value for the inconvenienceWe are taking all of the proper steps
to ensure the future quality of workmanship in that location.Sincerely,Rich Al***Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

At this point though we still don't feel that we are responsible for the damage to the wheelHowever in the interest of satisfying our customer we will cover the wheel 100%We are doing this strictly as a courtesyFor the coverage we would have Mr*** replace the wheel at the shop or dealership of his choosingWe will then reimburse him for the wheel and install once he provides a paid invoice from the replacement and surrenders the damaged wheel to one of our stores.Sincerely,*** *** Town Fair Tire Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your assitance
Sincerely,
*** ***

To Whom It May Concern;We are aware of this issue with *** *** ***I spoke with the store and had the inventory checkedUnfortunately there is no record of the tire being returned or the extra tire in inventoryAt this point because we cannot determine one way or the other what had
happened we will gladly her for the tirePlease have her contact me at ###-###-#### to arrange the refund. Sincerely,Rich A*** Town Fair Tire

I did speak with Rich but did not receive an email from himI will take the vehicle to anyone of his recommended locations within his company besides the Nashua location located on Daniel Webster HighwayThe only way I will accept this is that I do not have have to pay one dime out of my pocket for the same exact tire and labor costs needed for the new tire and adjustmentsIf he agrees to this I will also reflect the service that was done all reviews I have postedPlease advise a time and location I can get this done.Thank you,Donnie
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom it may concern;We sincerely apologize for the issue Mr*** had at the store with the wheelsIn my last correspondence on 5/22/15 I offered to cover the repair either through reimbursement or paying the shop directlyUnfortunately I haven't received any
correspondence from Mr*** after thatAt this point as offered we will gladly pay the repair facility directly or reimburse him for the repairPlease have him contact me at *** ext*** to make arrangements for payment.Sincerely,Rich A*** Town Fair TireCustomer Service

Complaint: ***
I am rejecting this response because: I had already been charged another $for my own replacement tire and the road hazard coverageApparently at the "kindness of the managers heart" that I'm lucky that they had even offered the 50% off discount on the new replacement
Sincerely,
*** ***

To Whom It Concern;This is the first this office is hearing for this issueWe sincerely apologize for the issue *** *** experienced at the store Unfortunately neither Juan nor EJ ever contacted us regarding this problemI am addressing the lack of follow through with the storeAt this point
we will gladly replace the tire along with another tire so the axel is matched. I have Al the store manager contacting *** *** to make the arrangements.Sincerely Rich A*** Town Fair Tire

To Whom It May Concern;We sincerely apologize for the issue and *** *** *nconvenience. We are fully aware of this issueUnfortunately the store had the wrong contact number for *** *** and were able to contact him regarding the issue they had with the vehicle and when to
pick it upThe regional manager contacted *** *** and apologized they also refunded him for the labor charges off of the bill as compensation for the inconvenienceAgain we apologize for *** ***'s inconvenience and at this point we consider the issue resolved. Sincerely,Rich A*** Town Fair Tire

To Whom It May Concern: This is the first this office has heard of this issue. We apologize for the issue Mr*** I having with his vehicleWe would like to have a body shop look at the vehicle to see if they can determine what happenedWe will pay for diagnosis at
the body shop of Mr***'s choice and cover any damage we causedPlease have Mr*** contact me at ###-###-#### to make arrangements to have the vehicle looked at.Sincerely,Rich A***Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I called both the call center AND the store front directlyThe call center referred me to the store, and the person I spoke with in the store told me to come back inTo which I responded, absolutely not with the way I was treated the day before, not to mention I have zero faith in this establishment to actually be trustworthy enough to work on my vehicleI took my car to another shop the next day for the alignment, and have the diagnostic report from the alignment that was performed there that PROVES the car was incredibly out of alignment and the work I was billed for was NOT completedThis is completely unacceptable and is a horrible representation of your brandI’ve spent thousands of dollars over years with multiple vehicles on tires from this establishmentThis is the first time I’ve had anything done outside of mounting and balancing tires here- and it was as a result- the last time I spend any money hereYour “mechanics” are unprofessional and it’s completely unethical to charge people for services not rendered
*** ***

To Whom It May Concern,This is the first this office is hearing of this issueIf *** *** is not satisfied with alignment we will gladly refund her for the serviceWe will also recheck the alignment in any of our stores for no chargeWe will mail refund for the alignment to address *** ***
provided to the Revdex.com. Sincerely,Rich A*** Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me The refund and letter may be mailed to *** *** ** *** *** *** *** *** ** ***
Sincerely,
*** ***

This is regards to Complaint ID: *** I accepted the business owners' resolutionThe business owner has failed to follow through on his proposed resolutionI have not received a check, nor have I received the promised letter

To Whom It May concern;This is the first we are hearing for Mr*** *** issue. Unfortunately a ripped or gashed tire is the result of a road hazard That particular tire we don't offer a free road hazard onIt would have been offered as an option at the time of purchase
Mr*** opted not to purchase the warranty*** doesn't cover any road hazard at all regardless of timeTheir manufacturer's warranty covers workmanship onlyAs for our day test drive the tires must be returned undamaged in exchange for a different setAt this point we will gladly replace the tire as a one time courtesy however it would be up to Mr*** to purchase the road hazard if he would like the coverage.Sincerely,Rich Al*** Town Fair Tire

To Whom It May Concern, The check was mailed to *** *** on 2/3/he should have seen the refund by nowWe used the address provided to the Revdex.com. Please have him contact me at ###-###-#### to reissue. Sincerely,Rich A*** Town Fair Tire