Semach's Northside TV & Appliance

We apologize for Mr*** issue he is having with the wheelWe don't feel the damage was done at our shopThe wheel in question has a chrome cladded plastic façade glued to itThe glue let go and the entire cap is off of the wheel as a wholeIf the cap was pried off by one of our
techs it would be broken or cracked where it was attempted to pry off the capAs promised a letter was mailed to Mr*** on 4/the day we spokeI have attached a copy of the letterWe offered the 50% coverage strictly as a courtesy because we value Mr*** as a customer and we still stand by that offerHowever we would not be able to take responsibility for the wheel given it's condition.Sincerely,*** *** Town Fair Tire

To Whom It May Concern:This is the first this office is hearing of the issueOur policy with studs is if the stud breaks while the nut is being removed we are not responsible because it is either from wear and tear or improper installationIf the stud breaks when we are reinstalling the nut we
cover it because we may have not installed it correctlyIf it broke coming off the customer should have been explained at the timeSince this wasn't properly explained at the store we will gladly cover the replacementPlease have *** *** contact me at ###-###-#### to arrange to either cover the repair or reimburse him.Sincerely,Rich All** Town Fair Tire

Complaint: ***
I am rejecting this response because:The free flat repair is included in the price of the tires You say that I am charged $for the tire repair service, but that is not true since it is part of what I receive -- like the warranty -- with the tires When I buy tires at Firestone across the street, and have a nail in my tire, they repair the tire and do everything else necessary and charge me NOTHING.Town Fair charged me $ They can say that the charge is for something else, but when I went in for the free tire repair, the guy behind the counter said that will be $ When I protested that the repair was supposed to be free, he said the repair was free, but I had to pay to rebalance and new stem or whatever My options were not explained and I did not have a chance to say no.I want my $mailed to me and I want to know that when I go back if I have another flat that I will not be charged for anything.Sincerely,
*** ***

MrAllen, I will be arriving to Town Fair Tire of Branford next week on Tuesday, March 7thCan you please provide me with the name of the person I can contact when I arrive to Town Fair Tire regarding this resolution? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern; We sincerely apologize that *** *** was dissatisfied with his alignment serviceWe do our best to get all vehicles within specSometimes limitations of adjustments or where the other adjustments are sitting limit how far into specification each angle can
be brought inHowever with every alignment we guarantee the vehicle will drive straight and tires will where as evenly as the manufacturer's specification will allowAt this point we will gladly refund *** *** for the alignment we will use the address he has provided on his invoice. Sincerely,Rich A*** Town Fair Tire

To Whom It may concern;We are aware of this issue*** *** Has spoken with the store manager and myself** *** did not report the damage to his wheels until days after serviceIt is unclear where damage is from*** *** also admits that there was significant preexisting damage on the wheels
With that said we offer 50% of the cost of refinishing wheels as a courtesyWe this offer is fair and we will gladly issue the check for to *** *** at the address he provided to the Revdex.com. Sincerely, Rich A*** Town Fair Tire

To Whom It May Concern; This is the first this office is hearing of this issueWe sincerely apologize for *** *** After speaking with both stores our *** location did miss that the wheel was bent. Our mounting machines do not exert the amount of force that would be required
to bend a wheel. However the store should have caught the problemThe *** store found the wheelThey also have since replaced a TPMS sensor at no charge and a tireAt this point we will gladly reimburse *** *** for the wheel she replacedPlease have her contact me at ###-###-####to arrange the reimbursement.Sincerely,Rich A***Town Fair Tire

To Whom It May Concern;*** *** also emailed us directlythe refund was submitted and is mailing out this FridayWe have also informed *** *** of this as well.Sincerely,Rich A***

To whom it may concern;We are aware of the issue *** *** had with the tire and the storeI spoke with him personally and offered to cover the tire and he would just pay the laborHowever he ended our conversation before I could explain that the labor would be covered by the service package that
he had already paid forWe will gladly replace the tire for *** *** in any of our locationsIf he has already replaced the tire we will reimburse him. I also emailed *** *** regarding this. I can arrange this for him via email *** or phone ###-###-#### ext. 213.Sincerely,Rich ***Town Fair Tire

Complaint: ***
I am rejecting this response because: Unfortunately that statement regarding the policy on mounting wheels purchased elsewhere is not accurate. The clause referenced was added to the site after this complaint was lodged and appears to contradict what is stated on the previous paragraph on that same page and what I have been told previously from town fair tire employees when purchasing tires from them. per the website: ***"It's almost the winter season and that means it's time to swap out your summer or all-season tires for reliable winter tires. As a valued customer at Town Fair Tire, you are entitled to our free lifetime winter tire changeover service Whether you buy your tires with us or not, this service is still completely free for you." The sentence that was just recently added to their site states: (excludes New Tires and / or Wheels not purchased from us) How does this newly added clause align with the previous statement "whether you buy your tires with us or not"
Sincerely,
*** ***

The tracking number is *** because it is a paper form and not a digital it won't be in the system until after pick up between 330p and 400p this afternoonThe check number is the same as described before. Sincerely, Rich A*** Town Fair Tire

We sincerely apologize for the Mr*** confusion on our snow tire change over policyThe snow tire change over itself is completely free as advertisedIt included mounting and demount the tire on and off the wheel and the tire and wheel assembly on and off of the vehicleThe service does not
include balancing or valve stemsWe offer a discounted price to our returning customers of $for the balancing and valve stems on all tiresThough recommended this services is not mandatoryThe store should have presented this as an option we apologize if this wasn't the case and we will be sure to address this with the storeAt this point we will gladly refund Mr*** for the servicesPlease have him contact me at *** ext. *** to make arrangements for the refund.Sincerely,*** *** Town Fair Tire

To Whom It May Concern; Again we apologize for the issue *** *** had at the storeIf he no longer wishes to visit the store we will gladly refund him 5% of the tire price excluding installation and labor to beat the competitor's price by 5% per our policyI would just need a copy of his invoice on the tires.Sincerely, Rich A*** Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern;This is the first this office is hearing of this issueWe sincerely apologize for the issue *** *** *** is having with his vehicleThe store was correct in that we don't have tire slime in the buildingThe black substance that is on *** *** wheel is bead
sealerThis is an adhesive we use to help create a better seal when mounting a tireThis is not the corrosive tire slime or fix-a-flat that is used for emergency road repairsAt this point we would like to have the regional manger for the store look at the damage to try and determine what the cause wasPlease have *** *** contact me at ###-###-####so I can arrange the inspection.Sincerely,Rich A***Town Fair Tire

As previously stated we will gladly refund MrNeJame the $he was chargedAs for future repairs all *** *** would have to do is decline the additional servicesHowever we will supply a letter along with the refund authorizing the balancing and TPMS core replacement with the repair of his tire at no charge on this vehicle onlyThis will not include any issues stemming from a TPMS sensors or system resets as they are not part of the tire or wheel*** *** would just need to contact Me at ###-###-#### to arrange the refund.Sincerely,Rich A*** Town Fair TireTell us why here

To Whom It may Concern,We sincerely apologize for Mr*** extended wait at the storeWe have been offering appointments for over yearsAppointments are taken as priority and go to the front of the line for service when they arriveThe associate at the store should have explained this to
Mr*** when he was taken in and offered an appointment if the wait was too longThe associate should have also taken into account for the appointments when he gave the estimated wait timeWe have addressed this with the store to prevent again in the futureMr*** had also emailed us directly and responded to his concernsWe are sending him a $*** card as we had promised him to the address he providedIf there is anything further we can do please let please let me know.Sincerely,*** *** Town Fair Tire

Complaint: ***
I am rejecting this response because:For one thing, I didn't receive the letter mentioned until weeks after it was promised to meI received a voice mail from *** at Town Fair on May 11, 2015 asking me to call back so that I could provide her with my address after I had already confirmed all of my information with Mr*** on April I am attaching the post marked envelope belowThis continues to prove to me that Town Fair could care less about my business or repairing the damage they did to my vehicle.In addition, I find it odd that Town Fair replaced the tire that was being repaired on April just weeks prior on April and never mentioned that the cap was at all looseI also added air to the tire about hour prior to taking my vehicle to Town Fair and noticed nothing out of the ordinary with the cap in questionI find it odd that they waited until my truck was done to tell my wife that the rim "fell off" instead of letting her know immediately that there was an issueTown Fair has a sign in the *** location that indicates that they want their customers to be 100% satisfied with their experience and to let the manager know so that they can ensure that the customer is satisfiedI guess this only applies when it's a cheap and easy fix?I understand that Town Fair claims that they are offering to pay for half of the cost of a new rim to me as a courtesy, however, if they could prove that they did not damage my vehicle why would they offer anything at all? The only resolution I will be satisfied with is the entire cost of a new rim
Sincerely,
*** ***

To Whom It May Concern;This is the first the office is hearing of this issueWe sincerely apologize for *** *** inconvenience and the issue he is having with the tiresIt is unclear why there was an issue with the balancingWe will gladly cover the service *** *** had done at
the other shopWe will also recheck the tires if needed to diagnose and replace any bad tiresPlease have *** *** contact me at ###-###-#### to arrange for the refund.Sincerely,Rich A*** Town Fair Tire

To Whom It May Concern; We are aware of this issue and we have been in contact with *** ***We have apologized to *** *** for the poor service she receivedWe have addressed also this issue with the team in store and took disciplinary actionWe have are also sending
a refund to *** *** in the amount of $for the inconvenienceWhich was mailed this morning and she should see in a few daysWith this action taken and talking with *** *** she seemed pleased with the resolution. Sincerely,Rich A*** Town Fair Tire