Semach's Northside TV & Appliance

To Whom It May Concern;This is the first time for the issueWe sincerely apologize for issue *** *** had with the alignment and the storeWe will address this issue with the location At this point we will gladly refund *** *** for the alignment from us and we will gladly recheck
the alignment for him in any of our storesWe will use the address provided to the Revdex.com for the refund*** *** can go into any of our stores for the alignment recheck with a copy of this messageThe store will then take care of the service.Sincerely, Rich A*** Town Fair Tire

This was originally opened under Revdex.com Complaint ID: *** and then under Complaint ID: *** Both times the merchant promised to send a check but it never arrived and merchant wouldn't provide tracking to confirm a check was sent outI have doubts that any check was ever sent and believe the merchant is just stalling and using a deceitful tactic to thwart efforts for reimbursementBoth times Revdex.com closed the complaint even though the check never arrivedISSUE: Came into the *** ** location to do a 4-wheel alignment for a *** *** ***iI showed the salesman the sheet that the dealership had printed me indicating that I need a front camber alignment and a rear toe alignmentThe alignment was completed and I was given the before and after values for all adjustmentsLooking over the adjustments made I noticed (1) The front camber was not correctedI asked why and was told that they don't correct the camber alignment on this car because it requires a repair shopI asked why I wasn't told that a proper alignment couldn't be done at Town Fair before I paid and no answer was given even though I made it clear that the dealership told me that front camber needed to be adjusted when I requested the service(2) Looking over the adjustments that were made I noticed that they weren't done properlyFor example, the rear toe alignment spec says that it must be between and so I would expect a proper alignment to set a value somewhere half-way in between around (- = / = so + = 0.13)The alignment was set at (just barely in the spec)I asked the salesman why this is so close to the edge of the spec for my car and he said that if they tried to get it in the middle it would take a long time and they don't have that kind of timeI didn't like that their alignment job was crude and not accurateHad I known that their alignment process is to just barely get all the wheels in spec instead of accurately aligning the car and that they weren't equipped to do my alignment properly I would have not come here Refund Desired Outcome: I would like a refund so I can get my alignment at a shop that can do it accurately and correctlyThe amount I like refunded is around $It was $69+tax As per Revdex.com Complaint ID: 1*** * *** *** *** a check was supposed to be mailed to me but it never arrivedThis time: TRACKING NUMBER MUST BE PROVIDED FOR THE CHECK THAT IS BEING MAILED!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:I responded through the Better Business email, requesting a specific resolution from Town Fair Tire I received no communication from Town Fair I have now had to spend another hour on this matter.I purchase four tires from Town Fair Free flat repair was included with all four tires I wish to receive my $back, plus free tire repair on all four tires for as long as those tires last I don't want to TALK with anyone from Town Fair I don't want to visit the Town Fair store and have to deal with their employees You can send the promised letter to me in the mail AND the refund check I would like to review the letter before you just send it out.this time I won't drop my complaint until the letter and check are in hand.I would also like to be compensated in some way for all of the time that I have spent to resolve this, in particular the time I've spent filing the second complaint due to the fact that Town Fair did notfollow through on the resolution that it offered to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I had to make more trips to the Vernon Town Fare Tire 1st) to have the correct tires and different rims put on from the first mess up, however when I arrived, the wrong tires were ordered(the wrong ones were ordered,2nd) to have the correct ones put on after they were ordered by the store manager Chris, and 3rd)after having the new tires, the "service tire pressure monitoring system" lights were onWhen I brought it back to get fixed it took them a long time because they couldn't figure out how to fix itFinally after spending hours total in TFT different times, the tires seem to be goodI never received a refund and was also told by Chris that I would be getting a refund for the inconvenience of having to keep coming back which I have not seenChris was very good and I have no complaints about him or his staff, it's the rediculous amount of time, gas, frustration and stress of running back and forth that I hope no one else has to go throughIt would also have been nice to receive a follow up call after the last appointment to make sure I am satisfied with the new tiresHad they done that I would not have rejected this solution because I could have told them instead of writing this.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: MrA*** is making claimsThe damage to the rims was immediately brought to the attention of the store manager, before the vehicle was moved at all
Sincerely,
Jonathan Viner

To Whom It May Concern;I sincerely apologize for the issue Mr*** had at the store with the managerThe manager should have been nothing short of polite and professional the entire timeHe also should have followed up with Mr. *** throughout his visit and kept him updated on
the status of his vehicleWe do take appointments and they are given priority over walk-insThis also should have been explained when MrAmbia was written upI will be sure to address this with the manager and the store. Sincerely,Rich A*** Town Fair Tire

To Whom It May Concern;We are aware of this issue and have resolved this with *** *** The tire issue was repaired in our North Haven storeWe have are also sending him $for the inconvenience. Again we sincerely, apologize for the issue they had with the store and we are
addressing this with the store. Sincerely, Rich A*** Town Fair Tire

Complaint: ***
I am rejecting this response because: we are still working on the resolution
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:All wheels were referred to at the store after the vehicle was servicedAll wheels show the same character and extent of damage.During previous negotiations, Town Fair Tire - *** *nformed me of the autobody shop at which they usually do businessI went to the autobody shop for an appraisal/estimateThey recommended that all the wheels should be refinished, and said that it would cost $to $per wheel
Sincerely,
*** ***

To Whom it May Concern;We will gladly send a refund of $for the inconvenience and refund of the chargeAs for the letter we will email a copy to *** *** before mailing it so he can approve itWe will send the refund to the address *** *** provided to the Revdex.com.Sincerely,Rich A***Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.I tried to let you know that my father and I went into town fair tire with the original recipient and the clerk looked for the tire and it was found on the shelving unit and he said he would send the paperwork in for a refund he said that the other clerk never put it into the system that the tire was returned and apologizedso hopefully this is all resolved.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Please provide tracking information for the refund check.
Sincerely,
*** ***

To Whom It May Concern;This is the first this office is hearing of this issueWe sincerely apologize for the poor experience *** *** experienced in the store. If the there was an issue with the alignment and it couldn't be performed fully; the store should have advised ***
*** on what needed to be done If he wished to have all of the work done at his mechanic including the alignment the store should have refunded for the alignment serviceAt this point we will gladly do so for himWe will use the address provided by the Revdex.com to mail him the refundSincerely,Rich A*** Town Fair Tire

To Whom It May Concern; We are aware of this issueThe store has already been in contact with *** *** regarding the replacement of his wheelsUnfortunately we are unable to locate replacement wheels for *** ***The manager of the store has advised *** *** to buy the wheels
himself and we will reimburse him for the wheels and the labor to have them installed at another shop Sincerely, Rich A*** Town Fair Tire

To Whom It May Concern;This is the first this office is hearing of this issueWe sincerely apologize for any inconvenience *** *** experiencedThe store did pay for the repairs and there should have been no additional cost to *** ***If there was we will gladly cover any related costs
we would just need receiptsAs a courtesy for the situation we will gladly refund $off of the invoiceWe will send the refund using the address provided to the Revdex.com.Sincerely,Rich A*** Town Fair Tire

To whom It May Concern; We are aware of this issue in the *** locationI apologize for *** *** inconvenience I spoke with him the day of the incident. Though I agree that the store should have honored his priceThe associate the *** *** dealt with was polite and
professional the entire timeThe one thing the associate did wrong was mention a prior issue and I have addressed this with the storeI also offered to honor *** *** price in any of our stores and we are still willing to do so. Sincerely,Rich A***Town Fair Tire

To whom it may concern:We have addressed this issue with the store and advised them of the policyThe store will gladly honor the free front wheel alignment for *** *** If he doesn't feel comfortable returning to that store we will gladly honor the alignment for him in any of our storesPlease
have him contact me directly at ###-###-#### so I can set an appointment in store for him.Sincerely,Rich A*** Town Fair Tire